• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Canceled II membership, they do NOT pay back balance!

Status
Not open for further replies.
A

abdibile

TUG Member
Joined
Oct 8, 2007
Messages
764
Reaction score
0
Location
Germany
I signed up for an II memebersgip this summer (I did it online on their website and paid for 3 years upfront in the believe I would gt my money back if I cancel).

Now I sent them a letter to cancel my membership after half a year. They sent me an eMail confirming they canceled the membership, but unfortunately they can not pay back the balance "as I signed up online". They can only pay back the balance if the mamabership was initiated by Interval International.


Ha????

Has anyboy heared of that?
 
Welcome to II. What, you want US to DO something? No thanks.

Now now folks. II is just about the perfect system! How can you come here and attempt denigrate such a group? Customer first is a great way to go and, maybe someday, II will actually think about embracing that approach. But for now just lie back and enjoy the free time you have while their web site is down, while you wait for the requests that will never be filled and use it to search for those ever-so-elusive "quality" resorts they tout. Oh, you may need that extra time to fend off the many phone calls you'll get from your "friends" at II asking you to change your request, take smaller units, change dates, change areas - come on! We have an unranked but just beautiful resort in upper nowheresville in mid-February. Heat is extra and there is that nagging $95 "welcome home fee" but really, its just about as good as the top ranked resort you wanted in July. Really. Trust us. After all we have Quality as a slogan.
 
You know, I keep hearing about how everyone gets these nagging calls from II asking them to lower their expections on their exchanged requests. Each time I make a request, I get one call a day or two later. During this call, they confirm the dates I want, make sure I'm not missing any resort, and make me aware of resorts I want that do not meet my other requirements (i.e. kitchen or Saturday check in). We conclude the call and I have never heard from them again. My last request came through about 1 week after I made it. I have another pending exchange, but it is for summer 2010, so I don't think I'll get a confirmation until summer 2009. But they've never called me repeatedly.

What kind of requests are you guys putting in that they keep calling to try to get you to settle for less than you want?
 
This is just one of John's many axes. It's well-ground, and sharp.

His experience in II was not good. Many others (including me) have had the opposite experience. Your mileage may vary, some restrictions apply.
 
[Per TUG rules, if you have a complaint about a Moderator pm them privately, or send a pm to TUGBrian.-DeniseM]

Honor changes entered by moderators
You may not alter, edit, or delete any edits introduced into your message by a Moderator or Administrator. This is considered a serious offense and may result in loss of posting privileges.

In addition, do not enter complaints about moderation into BBS messages. Such posts will be considered off-topic and will be removed. Any such complaints or discussion should be communicated to the bbs staff directly via email or personal message.
Click to expand...
 
Last edited by a moderator:
abdibile said:
I signed up for an II memebersgip this summer (I did it online on their website and paid for 3 years upfront in the believe I would gt my money back if I cancel).

Now I sent them a letter to cancel my membership after half a year. They sent me an eMail confirming they canceled the membership, but unfortunately they can not pay back the balance "as I signed up online". They can only pay back the balance if the mamabership was initiated by Interval International.


Ha????

Has anyboy heared of that?
Click to expand...

You got a rep who gave you wrong info. Call back and ask for Customer Service.
 
timeos2 said:
Now now folks. II is just about the perfect system! How can you come here and attempt denigrate such a group? Customer first is a great way to go and, maybe someday, II will actually think about embracing that approach. But for now just lie back and enjoy the free time you have while their web site is down, while you wait for the requests that will never be filled and use it to search for those ever-so-elusive "quality" resorts they tout. Oh, you may need that extra time to fend off the many phone calls you'll get from your "friends" at II asking you to change your request, take smaller units, change dates, change areas - come on! We have an unranked but just beautiful resort in upper nowheresville in mid-February. Heat is extra and there is that nagging $95 "welcome home fee" but really, its just about as good as the top ranked resort you wanted in July. Really. Trust us. After all we have Quality as a slogan.
Click to expand...

While your constantly whining about II shouldnt you also add that you use II and trade into Marriotts anytime you want? You have previously posted just that.
 
This thread has taken an unfortunate direction and is no longer on-topic, so I'm closing it.
 
Status
Not open for further replies.
Top