Hi all, I stayed at Palace Resorts Sunrise between Dec 21-26. I signed up for Palace Elite membership on Dec 22nd. I agreed to attend their tour as they were giving Day-pass to The Grand as incentive. During the sales pitch, they gave me 40 weeks membership at a lower rate than what they originally quoted and also gave me 3 day Day-passes for The Grand between Dec 24-26 and also $150 in Palace credit for use at the resort. The selling point during the sales pitch was that I would be able to recoup the membership fee using the 7 Nights free stay at The Grand. I got back from signing and did some research and realized that it was not really a good deal. I sent an email to memberservices@palaceelite.com.mx, CCed Profeco on Dec 23rd informing of my decision to cancel membership and request a refund of the down payment of $3600. I also wrote a short letter informing the same and delivered personally to the Palace Elite Center on Dec 24th. I also took a picture of the letter and sent it as an attachment to memberservices@palaceelite.com.mx and Profeco. Got a generic reply from Profeco regarding my right to cancel membership within 5 days.
Palace Elite got back to me on Jan 2nd informing me that my membership is being put on hold. They also mentioned that I have enjoyed the perks of membership. I replied mentioning that I have given all the reasons why I wanted to cancel membership in the previous email sent to memberservices@palaceelite.com.mx and Profeco. I attached a PDF file of the previous email. I also rejected their accusation that I had enjoyed any perks of membership as I didn't visit The Grand or enjoy its amenities and neither did I use Palace money credit.
I got an email from them on Jan 7th mentioning that my membership is inactive and that an administrative charge has been placed on it and will be referred to legal area. She offered to reactivate my account with no additional charges if I replied "OK" to her email. I replied politely that I have already requested them to cancel membership and attached the PDF file of the original email I rent requesting for cancellation.
In the meantime, I have already disputed the down payment charge on my credit card with my Bank. I have sent the contract, payment proof, copies of email communication to the Bank by mail. The claim is under process.
My question is what else do I need to do? What can I anticipate? My main concern is on my credit score as I want to refinance my home in 2-3 yrs time when the rates go down a bit. I have heard that they might transfer me to collecting agencies who would harass me and my family.
Palace Elite got back to me on Jan 2nd informing me that my membership is being put on hold. They also mentioned that I have enjoyed the perks of membership. I replied mentioning that I have given all the reasons why I wanted to cancel membership in the previous email sent to memberservices@palaceelite.com.mx and Profeco. I attached a PDF file of the previous email. I also rejected their accusation that I had enjoyed any perks of membership as I didn't visit The Grand or enjoy its amenities and neither did I use Palace money credit.
I got an email from them on Jan 7th mentioning that my membership is inactive and that an administrative charge has been placed on it and will be referred to legal area. She offered to reactivate my account with no additional charges if I replied "OK" to her email. I replied politely that I have already requested them to cancel membership and attached the PDF file of the original email I rent requesting for cancellation.
In the meantime, I have already disputed the down payment charge on my credit card with my Bank. I have sent the contract, payment proof, copies of email communication to the Bank by mail. The claim is under process.
My question is what else do I need to do? What can I anticipate? My main concern is on my credit score as I want to refinance my home in 2-3 yrs time when the rates go down a bit. I have heard that they might transfer me to collecting agencies who would harass me and my family.
