Cancel Deadline - for an old StarOptions reservation?

[SVOForever]

I have a reservation booked long ago in the old "use staroptions" method for check in this Friday 3/31. Having some travel issues ... I know how to cancel online, and I know the staroptions would then be restricted for use, but what is the actual deadline for canceling? Is it 11:59pm the day before checkin (so in this case 3/30 at 11:59pm) or later or earlier? Anyone know with confidence what the system actually allows? TY!

 

[KACTravels]

From Vistana Website:
Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions® or Home Options for further use.

Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.

Cancellation Fees:

• 60 days–8 days: $50 cancellation fee
• 7 days or less: $75 cancellation fee

I would call as soon as possible

 

[dioxide45]

I would suspect it is 11:59pm eastern time the day prior to arrival. Cancellation fees should no longer apply, even for those reservations made prior to 1/1/2023.

 

[SVOForever]

Thank you - I'm hoping for them being literal and agree with dioxide ... hopefully 11:59pm tomorrow for 3/31. Will keep you posted!

 

[KACTravels]

I’m very interested if there is no longer a cancellation fee for a Vistana reservation within 60 days. I know they said that all fees would go away, but the text above was copied this morning from the Vistana website.

 

[grgs]

I canceled a reservation earlier this month with a Mar. 19 check in the day before and wasn't charged a cancellation fee. I did it in the morning to make sure it was more than 24 hours before check in, as I wasn't sure how close the cut off would be.