Can anyone cancel your reservation?

[Saintsfanfl]

What prevents a prospective renter from canceling the reservation online? I just noticed that you can enter the confirm number and last name and it gives you the option to cancel without being logged in. I don't like this at all but maybe I am overreacting.

I wanted to provide a renter the info so they can confirm online prior to payment or a deposit but now I am not so sure.

 

[WINSLOW]

I just realized what you are saying (when you go to MR.com without logging in & at the top hit change/cancel resv, put in resv # & last name it takes you to the full resv page not only can you cancel or change the resv, you can also see your MR# & other info.

Your thread just reminded me to call the Marriott Rewards desk to get my account password protected. But when talking to the agent, the password/pin protects only when you call in, NOT online.

She transferred me to customer care, who stated that anyone you give the resv # to can see it WITHOUT having to log in to your acct. They can change or cancel JUST that one resv, but then they also see your MR# & other info.

I don't think I really like that. Is there any other way to verify to a renter that you have the unit to rent without giving them the resv # ??

 

[ilene13]

I just realized what you are saying (when you go to MR.com without logging in & at the top hit change/cancel resv, put in resv # & last name it takes you to the full resv page not only can you cancel or change the resv, you can also see your MR# & other info.

Your thread just reminded me to call the Marriott Rewards desk to get my account password protected. But when talking to the agent, the password/pin protects only when you call in, NOT online.

She transferred me to customer care, who stated that anyone you give the resv # to can see it WITHOUT having to log in to your acct. They can change or cancel JUST that one resv, but then they also see your MR# & other info.

I don't think I really like that. Is there any other way to verify to a renter that you have the unit to rent without giving them the resv # ??

You would that after a number of MR members had their accounts hacked, myself included, they would be more security conscious.

 

[WINSLOW]

I meant to get it password protected in Jan when we returned from Aruba

A man we see every year there was telling us about how he rented his Surf Club Studio week to someone (can't remember if it was Redweek or EBay). They (the renter) somehow switch it to a full 2 bedroom & was able to check in. The man (owner) was going to use the 1 bedroom side, was coming in to it 2 days later than when resv started. When he went to check in he was told he had no room.

He had to sort out everything with the front desk & Marriott. When Marriott saw how the resv was changed & figured ever thing out The Surf Club told the other guy ( the renter) that he had to move into a Studio, he refused, saying it wasn't enough room for everyone with him. Put up a stink, moved out to another hotel, told Marriott he was going to sue them, told the owner he was going to put in a claim with PayPal, etc.

This guy said he has rented a lot of units out over the years & this was the first time something like this ever happened. At the end of the week he was still dealing with it with Marriott to see how it happened & to make sure it never happened again.

I wondered how the guy did that, & now see how easy it was for him. I know Marriott gives you a new reservation number when you lock off a previously booked 2 bedroom unit and usually keeps one side of the unit the same resv #. All I can think of is that the owner sent his 2 bedroom resv to confirm he had a unit to rent, then after split the unit and sent the studio resv. Giving the renter both resv #'s. I don't know just a guess.

Maybe you should make sure that you get 2 new resv #'s when locking off. Plus take off your MR# on anything your going to rent out.

Anyway, that's why I wanted to get our acct protected, but I don't think it's going to help if someone knows what they're doing.

 

[PamMo]

Yikes! That's a huge security issue that opens up an account for all sorts of malevolent mischief!

 

[LAX Mom]

I booked a Marriott hotel reservation for my sister. There is a link on the Marriott site where you can email a link to the confirmation. In trying to send her the confirmation, I accidentally typed in the wrong email address (left off 2 numbers at the end) and sent it. The reservation was cancelled within a few hours. I'm sure whoever received the confirmation cancelled it.

I was able to make another reservation, but it made me nervous knowing that someone had been able to get online and cancel my Marriott reservation.

 

[Saintsfanfl]

I think this is horrible. Granted there as to be some level of trust when dealing with a renter but I cannot provide a renter the confirmation number, either before or after deposit payment, without the renter having the ability to cancel the reservation. It is just plain silly.

 

[Larry]

I think this is horrible. Granted there as to be some level of trust when dealing with a renter but I cannot provide a renter the confirmation number, either before or after deposit payment, without the renter having the ability to cancel the reservation. It is just plain silly.

I only send renter confirmation after full payment is received and I have the renter' s name listed on the reservation. If they want confirmation but only give a deposit I keep the reservation in my name and fax them or mail them a copy but redact confirmation number until final payment is made.

 

[dioxide45]

This was an issue a few years ago and I tested it and was able to cancel a regular Marriott.com reservation without being logged in to the site. A year or so later I tested it again and it forced me to log in when I clicked on the link to cancel. It appears that once again you can cancel a reservation without being logged in to Marriott.com (just tested with a new Marriott.com reservation).

One thing to note is that you will receive an e-mail notice of the change or cancellation to a reservation.

However, can you even cancel MVCI reservations made through Owner Services on Marriott.com? I think you can only cancel or change them through MVCI Owner Services.

 

[Weimaraner]

Wow I just tested it out too for a confirmation number I sent to a renter. Pulled up my Marriott Rewards number and the unlisted phone number I use to make reservations. I always thought that gave me peace of mind when I call MVCI and they ask for personal info to verify my identity. Now it's all out there and a renter could access all of my weeks plus MR. Scary

 

[MOXJO7282]

I don't believe that without your Marriott.com password someone could cancel a reservation other than the one that they were given.

As for the Aruba story, the guy didn't split the week because he was cheap and I bet that led to his problem as opposed to someone having access to change. Cancel yes but change, I don't see how. If the guy wouldn't have been cheap and had separate Res# for the LO his problem would've been avoided.

 

[dioxide45]

I don't believe that without your Marriott.com password someone could cancel a reservation other than the one that they were given.

I would agree, without a user name and password, the only reservation they could pull up and cancel would be the specific confirmation number provided.

As for the Aruba story, the guy didn't split the week because he was cheap and I bet that led to his problem as opposed to someone having access to change. Cancel yes but change, I don't see how. If the guy wouldn't have been cheap and had separate Res# for the LO his problem would've been avoided.

This is very possible. The owner was simply renting the studio side of his 2BR reservation, he was planning on checking in two days later than the person using the studio. If he didn't lock off, then the renter had the ability to access the entire 2BR unit since there was a single confirmation number for both sides.

What one might be best to do is not provide the entire confirmation number until 60 days before checkin, because at that point it shouldn't be able to be cancelled.

 

[dioxide45]

Wow I just tested it out too for a confirmation number I sent to a renter. Pulled up my Marriott Rewards number and the unlisted phone number I use to make reservations. I always thought that gave me peace of mind when I call MVCI and they ask for personal info to verify my identity. Now it's all out there and a renter could access all of my weeks plus MR. Scary

I don't see a way to pull up all reservations with only a phone number and Marriott Rewards number. You either need the confirmation number and last name on the reservation, or username and password. Now if you are using your unlisted phone number as your Marriott.com account password, then you can definitely log in with your MR# and phone number.

 

[vacationhopeful]

With my Windahm account, what is on my account (as that is what is in their computer) is ALL someone would need to know to call and GET into my account - mainly by calling into the call center. They DO NOT ASK for my password, just name, address, zip code, phone number (or a combination of such)... Plus, if they know the checkin date, they do appear to the phone agent as the account owner.

Image, I am talking to 2 persons wanting a particular unit - Cheapskate and Fullprice. I collect from FullPrice. Then Cheapskate calls and changes the Guest Certificate before checkin day - esp if I have NOT used my allocatment of "free" guest certificates; no credit card trail. Fullprice is going to be ranting and Cheapskate will proudly proclaim, they were listed as Guests. Who stays?

 

[Weimaraner]

I don't see a way to pull up all reservations with only a phone number and Marriott Rewards number. You either need the confirmation number and last name on the reservation, or username and password. Now if you are using your unlisted phone number as your Marriott.com account password, then you can definitely log in with your MR# and phone number.

I meant when I call MVCI to make changes and reservations. That's when they ask for personal info like phone number and address to verify my identity. No one had my unlisted number before as I give renters my cell to reach me. Now someone could say they are me with my name, email, MR number and phone number on my account.

 

[curbysplace]

if I have NOT used my allocatment of "free" guest certificates; no credit card trail.

I know this is a bit tangental from the main subject of this thread, but I had no idea there ever was a "free" guest certificate. What are they? How do you get them? Are they from II or from a Marriot-made reservation?

 

[pedro47]

What are the steps needed to protect your reservation information? Thanks for any useful information.

 

[SueDonJ]

With my Windahm account, what is on my account (as that is what is in their computer) is ALL someone would need to know to call and GET into my account - mainly by calling into the call center. They DO NOT ASK for my password, just name, address, zip code, phone number (or a combination of such)... Plus, if they know the checkin date, they do appear to the phone agent as the account owner.

Image, I am talking to 2 persons wanting a particular unit - Cheapskate and Fullprice. I collect from FullPrice. Then Cheapskate calls and changes the Guest Certificate before checkin day - esp if I have NOT used my allocatment of "free" guest certificates; no credit card trail. Fullprice is going to be ranting and Cheapskate will proudly proclaim, they were listed as Guests. Who stays?

I know this is a bit tangental from the main subject of this thread, but I had no idea there ever was a "free" guest certificate. What are they? How do you get them? Are they from II or from a Marriot-made reservation?

Neither II or Marriott - vacationhopeful was referencing the gc's in a Wyndham account. It looks like Wyndham owners get a certain amount of free gc's before a fee kicks in?

But, Marriott doesn't charge a fee for an owner to put a guest's name on a reservation. (II does have Guest Certificates, though, with fees.)