Bought resale? We don't want to talk to you...

[frank808]

At LT sometimes the elite line is longer than the regular line. How does elite status get you better rooms? I did not know that was a benefit.

 

[vacationbear]

At LT sometimes the elite line is longer than the regular line. How does elite status get you better rooms? I did not know that was a benefit.

If the tower is full (as it is most days) an Elite member would get a better floor than me assuming we both own the same (2bd+ for example)...

 

[frank808]

Is this benefit stated somewhere? I have never heard of this mentioned by the sales guys or here on tug. They way the sales force works I would think they would be touting this as a benefit of becoming elite. "Mr. * when you become an elite member in hgvc you will get a better room placement than the regular owners that are not of your illustrious status."

 

[vacationbear]

Is this benefit stated somewhere? I have never heard of this mentioned by the sales guys or here on tug. They way the sales force works I would think they would be touting this as a benefit of becoming elite. "Mr. * when you become an elite member in hgvc you will get a better room placement than the regular owners that are not of your illustrious status."

Well- I heard this straight from the horses mouth: a resort manager...

 

[frank808]

Guess from the resort manager is more reliable from a sales weasel. Might be their interpretation of elite status. I just believe if the better room placement was a real benefit of elite status i am sure hgvc sales would play it up. They seem to interpret everything else with elite status in a good light.

 

[presley]

Is this benefit stated somewhere?

What I could find on the Elite website is that Elite Plus (24K points) can upgrade to next best room type in same size prior to arrival. Elite Premier (34K points) can request a specific room when making reservations by phone.

There is no mention of any automatic upgrades or any level Elite being given a better room than non-Elite at time of check in.

 

[Tamaradarann]

Sales don't want resale customers and NO GIFTS

Hello TUGers

Came back from a week at the Lagoon Tower.
Yet again another great stay in a refurbished room.

The concierge, after seeing our two TS, suggested to get the owner update to possibly reduce the MF via buying a 3bd at the GW or the new Islander (getting credit for the money already spent). This room would yield the same 21000 points but just one, lower, MF- and Elite status on top of that.

Though that was worth exploring and a lady indeed offered one of two perks:
2 tickets to a big Luau show on the great lawn on 12/31 (worth $125 each) or 50k HHonors points. Both were enough reasons to listen to them for 60 minutes.

We accepted and for some reason the ended up talking to her manager. After a while she returned, embarrassed, and told me that I don't "qualify" for the perks since I bought resale!

It seems that the sales folks at HHV don't want to talk to the educated buyers who rather buy resale and save tens of thousands of dollars.

I suppressed a big laugh and went my merry ways.

So, TUGers, realize what we are in the eyes of the HHV sales folks!


Out of curiosity: how much would a 3bd GW TS with 21k point run these days? Bough from HGVC?

Over the years we have been told that we can't be invited. A few years ago we were told that since we got 5 gifts from HGVC that we couldn't go to a presentation and get a gift. So we declined anyone who tried to give us an invitation with the reason that we had 5 gifts already.


We have been told that since we are resale owners we can't go to presentations any longer and receive gifts. I don't know if that is just because we are resale owners or because we have now received 6 gifts and are resale owners.

Last year one of the people off property in Honolulu tried to sell us on a HGVC timeshare presentation. We told her that we couldn't get a gift because we were resale owners. She didn't believe us so she tried to book the presentation and was told that we were right. We can't receive anymore gifts.

 

[1Kflyerguy]

What I could find on the Elite website is that Elite Plus (24K points) can upgrade to next best room type in same size prior to arrival. Elite Premier (34K points) can request a specific room when making reservations by phone.

There is no mention of any automatic upgrades or any level Elite being given a better room than non-Elite at time of check in.

I would guess there is no automatic upgrade, but more the possibility of a space available "upgrade" to better or preferred location... The Hilton HHonors program has that, and as a Diamond sometimes it works and sometimes not... Your HHonors status is not supposed to count when staying as Timeshare stay, but i do occasionally get thanked for my status when checking in, or even getting the special "HGVC Elite" room key a few times..

Overall i surprised as well that they don't promote room upgrades or placement as an advantage of elite.. But then i am always surprised when the sales person spends so much time talking about how great it is to convert my HGVC points to HHonors points..

 

[mrbigolwillee]

What is ROFR?



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[Ralph Sir Edward]

What is ROFR?



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Right Of First Refusal.

A contract point stating that the timeshare company can buy the timeshare being sold at the price offered, if they choose to do so.

 

[vacationbear]

A few years ago we were told that since we got 5 gifts from HGVC that we couldn't go to a presentation and get a gift.

Interesting!

Does anybody have the same experience- just not at HHV?
Since they are booked solid all year long they certainly can play this game...

I wonder if other resorts are just as declining?

 

[loosefeet]

Just returned from Kingsland-the concierge signed us up for an "update", then called to cancel "you bought resale so I can't offer you anything but a discount card." I actually wanted to hear about the new Maui resort. Oh well, spent my 90 minutes doing other things. They must know it's not a good deal, or they would sign up all in hopes they had something new and improved to sell. Who says a resale owner won't buy from the developer? Only those that know better, I guess.

 

[SmithOp]

I think the Hawaii resorts are concentrating on the asian customers, they seem to have money to spend and not many buy resale.

Here where I live in Orange County CA there are busloads of them that fly in to LAX and are delivered to South Coast Plaza high end shopping mall. We see them wandering around filling up empty suitcases with high end goods. We also see them at the beach around sunset taking photos, I've seen as many as six buses lined up on PCH at Huntington Beach.


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[edwards937]

I'm trying to sell a timeshare unit on Tug and got a reply from Timeshare Travel to buy the same. Has anyone ever dealt with this organization before?

 

[alwysonvac]

I'm trying to sell a timeshare unit on Tug and got a reply from Timeshare Travel to buy the same. Has anyone ever dealt with this organization before?

Timeshare Travel credibility (2014) - http://www.tugbbs.com/forums/showthread.php?t=218968

Read the TUG Sticky post on "How to Sell Your Timeshare (and avoid getting scammed!)" - http://www.tugbbs.com/forums/showthread.php?t=44

Good Luck and Welcome to TUG

 

[TravelAmore]

Just returned from Kingsland-the concierge signed us up for an "update", then called to cancel "you bought resale so I can't offer you anything but a discount card." I actually wanted to hear about the new Maui resort. Oh well, spent my 90 minutes doing other things. They must know it's not a good deal, or they would sign up all in hopes they had something new and improved to sell. Who says a resale owner won't buy from the developer? Only those that know better, I guess.

Wait, there's going to be a new Maui timeshare resort?? Is it a HGVC or ??? Also, someone else mentioned a new Hyatt timeshare/villas on Maui, near the Marriott Maui - is that the new resort you are referring to?

 

[ontilt]

See HHONORS site for the various credit card offers
http://hhonors3.hilton.com/en/earn-use-points/credit-cards/index.html

Those 50k HH points aren't even worth one night in a Hampton Inn in NY. The points have been far devalued IMO to make it worth an exchange or buying into an incentive card.

 

[onenotesamba]

We went to an owners' update in Vegas last weekend. This was our first stay (open season) since becoming members, and we're resale owners. They called in advance to schedule it, and offered $100 in dining credits. They asked us to block off an hour, but we were out in 20 minutes.

My favorite part of the update was when we said that we'd just purchased resale, and the sales guy said, "Well, you know that's not a legitimate deed..."

My husband just about jumped out of his chair and said, "Oh, come ON! It's legitimate. They let us check in, here, didn't they?" My spouse is a mild-mannered guy, but has NO patience for bald-faced lies. Before we bought resale, the first time we went to a developer presentation, he didn't know much about the club, so I told him to just sit there, smile and nod and say 'no.' Now that we're owners, and we've educated ourselves about the ins and outs, he's a lot less tolerant of the b.s. It was kind of funny. Also, I think he was cranky because we were led to believe that there'd be breakfast, and they only had some packaged muffins and really bad coffee.

Anyway, they tried to sell us 7K points on 2 silver season 2 BR weeks. We told him that we thought it was a horrible deal to pay two maintenance fees to get 7K points. He offered to credit the full retail price for our resale unit (which he said was $22K for our 1BR 4800pt Plat Sea World--we paid $2500). We only had to say no thanks once, before he showed us out.

I know some people don't want to waste their time, but the $100 dining credits were good at a lot of places that we wanted to try. We used them at Gordon Ramsay Pub at Caesar's, but it was also good at Ruth's Chris, Mesa Grill, and quite a few other places that looked good to us.

 

[holdaer]

Wait, there's going to be a new Maui timeshare resort?? Is it a HGVC or ??? Also, someone else mentioned a new Hyatt timeshare/villas on Maui, near the Marriott Maui - is that the new resort you are referring to?

HGVC announced that we'll have a new resort in Maui and should open in 2017. It's a tear down of the old Maui Lu resort.

There are several threads on this and an article in the Club Traveler but I can't figure out how to cut and paste those links.

 

[pedro47]

Your treatment could be a blessing. Thanks for sharing and thanks for buying resale. You are one very wise & smart consumer.

 

[SmithOp]

Wait, there's going to be a new Maui timeshare resort?? Is it a HGVC or ??? Also, someone else mentioned a new Hyatt timeshare/villas on Maui, near the Marriott Maui - is that the new resort you are referring to?

Here is the arricle in the Club Traveler, its down near Kihei, not up at Kaanapali.

http://clubtraveler.hgvclub.com/your-club/3-new-club-resorts-horizon


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[1Kflyerguy]

Anyway, they tried to sell us 7K points on 2 silver season 2 BR weeks. We told him that we thought it was a horrible deal to pay two maintenance fees to get 7K points. He offered to credit the full retail price for our resale unit (which he said was $22K for our 1BR 4800pt Plat Sea World--we paid $2500). We only had to say no thanks once, before he showed us out.

I know some people don't want to waste their time, but the $100 dining credits were good at a lot of places that we wanted to try. We used them at Gordon Ramsay Pub at Caesar's, but it was also good at Ruth's Chris, Mesa Grill, and quite a few other places that looked good to us.

Glad you got in and out quickly... I have done the updates in person a few times, and at least twice over the phone with someone from Florida HQ... I think i had at least two awful proposals, similar to what they offered you..

Not sure how many updates i will do in the future.. particularly with the current state of resale prices.

 

[Talent312]

I used to get calls at home inviting us to "owner updates" but not in over a year.
Maybe 'cuz we're resale owners or 'cuz we never answer calls with a "Hilton" ID.

 

[MikeinSoCal]

Remember. Someone has to buy retail (and take the loss) for the unit/points to be available for resale.

So... advise people to attend the presentation and buy!

And tell everyone to stay away from the Big Island. NOTHING to see here. Move along.

I've always thought this, but never said anything here because I felt I'd get flamed. :hysterical:

 

[fernow]

I've always thought this, but never said anything here because I felt I'd get flamed. :hysterical:

Great minds.