Big Brother is watching TUG (AKA Starwood employees)

[Twinkstarr]

Worldmark is doing it too... I love their system so much - you can book online, add guest online, and cancel a booking online, and by the way, they have no cancelation fees either!

When we got our Wyndham points a few years ago, my DH was look at this online system! He spends time on that like I do with II.

So he's the Wyndham specialist in the house.

 

[luvsvacation22]

In her profile, it lists that she owns SBP and SDO. Those key pieces of information would certainly be sufficient to narrow her down as the owner in question.

At work, we have a database of all our employees. I can find many people with just a first name, department, and city -- and we have 125,000 employees in our database. Add in a last initial, and I'll get a unique hit 99% of the time.

Not that that proves anything, but I think that armed with the information most of us provide (including where we travel and dates of travel), they'd have enough information to track us down should they be so inclined.

P.S. I'm also glad that they are being proactive in trying to assist. I just wish they'd be more transparent about it.

Amazing, thank you so much for the explanation. I did not realize that among Cindy's listings of resorts, two were Starwood's resorts. I could see how that would give them the information needed to help narrow down their search. I agree it was a very proactive resolve.

 

[Quiet Pine]

I am perplexed...How can Starwood figure out who "rickandcindy23" is here on TUG? There must be more than one Rick and Cindy that live in Colorado that own Starwood.

My TUG name is the street where I live. Makes it a little easier for Starwood if it's eager to identify me.

 

[tschwa2]

I believe Cindy called Starwood at least a half a dozen times over the last year or two trying to get her problem solved. The fact, according to her last correspondence, it took publishing the problem on TUG to get her issue solved to her satisfaction hardly makes for a pro-active pro customer service friendly Starwood.

 

[rickandcindy23]

I am perplexed...How can Starwood figure out who "rickandcindy23" is here on TUG? There must be more than one Rick and Cindy that live in Colorado that own Starwood.

I am very easy to identify. I actually have rickandcindy23 in my email address, which Starwood has, of course.

I should have picked a more generic name for TUG, but I didn't know at the time that I would be so addicted to TUG.

 

[alexadeparis]

I am very easy to identify. I actually have rickandcindy23 in my email address, which Starwood has, of course.

I should have picked a more generic name for TUG, but I didn't know at the time that I would be so addicted to TUG.

IIRC, Cindy, didn't they identify you once before, about a year ago, and contact you then, too about something else? I guess, as long as they are using their powers for good and not evil, it's ok, but it certainly does remind you that you are NOT anonymous on the internet.

 

[rickandcindy23]

IIRC, Cindy, didn't they identify you once before, about a year ago, and contact you then, too about something else? I guess, as long as they are using their powers for good and not evil, it's ok, but it certainly does remind you that you are NOT anonymous on the internet.

Absolutely, no one is anonymous, if they have any info about themselves on the net. I was called another time, too, so it's no coincidence.

I find it funny that others have doubt.

 

[squeeze]

I would not call SPG proactive either. I've called on numerous occasions about an issue and it's yet to be resolved.

Therefore, we have never 1 single time been able to use our TS to trade within SPG.:annoyed: nor have we visited our own resort (this one, by our choice----but sold the TS from SPG/developer being told how 'easy' it was to exchange and get what you wanted.) Since finding TUG it's easy to find how SPG and developers will lie to you or tell you absolutely anything to make a sell.

We have lost weeks in the past and now have weeks in II. Hopefully we don't lose another week this year.

Thanks SPG, you've had such great customer service.:hysterical:
Guess I will continue calling hoping one day to get the issue resolved.

&
Big Thanks to TUG for all the TUGGERS here for their educated help.

 

[GrayFal]

Be careful what you say. Seriously.

I got a call from Starwood a few days ago, while we were walking around Disney, and their message was basically (not verbatim), "We have fixed your deeds to combine them all into one account. The internet team found your post about your weeks not being in the same account because of the issues with initials. We wanted to let you know that this has been fixed."

I said, "Oh, so you saw my post on TUG," and she said, "could have been TUG."

Yeah, I am really sure it was TUG. BUT, why didn't they just say, "We fixed it because you requested it, because I did request it of Starwood before I ever posted it here.

Big Brother is watching.....

How do you think some of us became STARS of the Starwood SVN Newsletter - Denise L and her family have been featured as well as me! In the same issue that I was in another TUGger was featured.

You betcha they're watching!

 

[GrayFal]

You can reserve the week you are deeded/own in the original Plantation phase, in the same unit size you own, 24 to 12 months in advance (as long as you pay the estimated maintenance fees for that year). You can reserve in your floating period 12 months ahead of check-in.

If you own week 26 in that phase Cindy, you can call today and reserve it for 2013 (as long as you pay your MF). If you look at the governing docs on MSC, it's on page 337 of the PDF. I don't think this applies to Palmetto units.

That is correct but they give u a hard time - not all Starwood employees know the rules as well as us.