bHC (by Hilton Club) point refund issue?

[shootrrr88440]

A few days ago I had a Kings Land reservation cancelled and rebooked to take advantage of the recently dropped promo. I had called club services to handle it as I am about 40 days out from the reservation. All I could do was cancel and rebook since no changes are allowed within 60 days.

I expected to have ~13k points refunded but only ~3k showed up in my account. Missing ~10k points.

I called today to report the issue and the agent mentioned that she saw this often with bHC owners, where refunded points get wonky. They have to open a ticket to have it reviewed and corrected.

As a newer owner at The District, this surprised me. Is that a common experience for other bHC owners when cancelling a reservation? I'll have to closely scrutinize it the future if so.

 

[brp]

Never happened to me through many cancellations.

Cheers.

 

[ljmiii]

Is that a common experience for other bHC owners when cancelling a reservation? I'll have to closely scrutinize it the future if so.

I've never had that happen to me...but did find that when modifying a reservation the 'wrong' points come back when using a mix of current year HGVC and saved bHC points. I had to cancel and rebook to have the correct points be used.

 

[Magus]

yeah i haven't had this happen to me either - certainly not longer than 5-10minutes