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Sandi Bo

Sandi Bo

TUG Review Crew
TUG Member
Joined
Mar 22, 2011
Messages
7,236
Reaction score
8,869
Location
Omaha
Resorts Owned
Wyndham
In case you missed it...

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Dying to know if it fixed anything, or broke anything else. I can log in and my vacations are still there.
 
I don't know if it's related, but I am seeing multiple reports on Facebook of this type of message from Wyndham:
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Owners are ending up with points removed and often a negative balance. This particular owner said he didn't have a PIC or another contract that left his account, but hasn't been back to see my followup inquiry about whether it could be from a bonus points contract or a rescission.

In any case, I haven't seen enough to know whether these are being sent correctly or in error - "correctly" meaning it seems that Wyndham would have initially made an error in awarding points the owner was no longer eligible for, the owner didn't notice that, used the points, and now they're being clawed back, or "in error" in that these owners may not have actually been awarded ineligible points at all. They certainly seem confused by why they're getting these notices. And unfortunately, many owners on FB don't know where to look to find (or how to interpret) the transaction history that would show the full story.
 
And related or unrelated I don't know, but two other owners have had their points from a closed resort removed from their accounts this morning, even though they were expecting to swap to Access.
 
paxsarah said:
And related or unrelated I don't know, but two other owners have had their points from a closed resort removed from their accounts this morning, even though they were expecting to swap to Access.
Click to expand...
One would like to think that this would be followed very quickly by the addition of the corresponding number of Access points.

One would like to think.
 
Floridaman76 said:
Dying to know if it fixed anything, or broke anything else. I can log in and my vacations are still there.
Click to expand...
Thanks for reminding me to check!

Edit: One thing that happened in the last day or two is the two OIRC contracts were removed from My Ownership.
 
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My glade points are taken out, with no CWA points put back in. I request swap to CWA too.

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Can someone with a connection to wyndham inquire?
 
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I am going to try to call Wyndham tomorrow on this. What is the best number? There was a number just for the sale and conversion, but I will have to go and research what that is. UPDATE: Here is the number 877-883-3640.

I assume that no one else has an answer to this issue yet.
 
Sandy VDH said:
My glade points are taken out, with no CWA points put back in. I request swap to CWA too.

View attachment 126439

Can someone with a connection to wyndham inquire?
Click to expand...
Please post the entirety of your Contract points entries for 2026. I suspect that you may have already received the CWA points contract allotment earlier this year, and therefore this contract cancellation is merely zero'ing out your points balance once removed?
 
amycurl said:
@HitchHiker71, maybe something to bring up on your next call?


Sent from my iPad using Tapatalk
Click to expand...
I can tell everyone interested that the ask will be for the impacted owner(s) to share their account info for investigation. Wyndham cannot investigate without looking at the impacted account - so if anyone wants me to have Wyndham investigate directly on the back end, I'm happy to facilitate, however I will need your email login or account number to reference - you can send it to me via DM of course. Absent that, I can point them to the post, but typically the ask comes back for explicit account information since every situation is slightly different. That said, I've just sent an email inquiry on this issue, just to see if Wyndham may already be aware of any reasons for discrepancies that have already been reported from other owners - more to come when I know more.
 
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NO, that was not the case for me. I had 7 contracts. It never went to 8 with the CWA added. It is now just showing 6.

So I don't think that is the answer.
 
Well I called, and they said they received nothing from me. That is one of the reason I don't like the microsoft online form method they used.
 
I suspect they had issues with that online form they used. I know I filled it out online, but they have no record of it. If you are expecting a swap and wyndham has not contacted you to sign and transfer your deed to a CWA contract, then I will tell you, call wyndham and get the ball rolling. They have NO record on your form you filled in online.
 
Back to maybe other things getting fixed?

Yesterday I got a message that I had to update the app, and I did
The focus issue seems to be fixed. I don't want to celebrate to early, but I think it is fixed! I'm not timing out during searches, or bookings, etc... When I have a chance I'll check and see about some of the other issues I had on the app. I've been reluctant to try some since when they failed it was pretty problematic/phone calls, etc, or just locking up my acct for 15 min.

Happy to see the focus issue fixed!!!
 
I was having issues with the WM app yesterday. I wasn't looking at wyn version.
 
I found a good news/bad news kind of update. The good news (and actually, I'm not 100% sure this was the most recent update or a bit older) is that for a while the unit size filter on searches would allow you to select any possible unit size in the system (from hotel to 5BR) even if the resort you're searching only has a subset of possible unit sizes - that's fixed! It now limits the unit sizes in the filter according to the resort you're searching.

The bad news is in the app only, if you filter by unit size it will show you every possible variation of unit - not just size, but oceanfront/oceanview, upper/lower, deluxe/suite, presidential/PR. You might be thinking "There are times I'd probably like that level of granularity" but then do a search for Ocean Boulevard, filter by suites, and you'll see the problem. This needs to be dialed back, I think.

Edit: suite filter for Ocean Boulevard šŸ¤£
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