cindylou
TUG Member
- Joined
- Jan 11, 2018
- Messages
- 82
- Reaction score
- 101
- Location
- Lahaina, HI & Colorado Springs, CO
- Resorts Owned
-
WKORV - 2 DOF, 2 OF
Sheraton Lakeside Terrace Villas at Mountain Vista - 2 winter, 1 summer, 1 shoulder
I'm an owner at Westin Ka'anapali Ocean Resort Villas who has been trying to help my best friend from high school and his wife visit Maui for the 1st time, but his minister duties and budget have prevented that the last two decades. He just found out his sabbatical THIS July was approved and I've been trying to get him a reservation but have no more 2024 Star Options. Borrowing 2025 options requires talking to customer service and they are not open today. I already called them last week to pre-pay 2025 maintenance fees and make a late June reservation, but those dates did not work for my friend so I had to cancel.
There is now a perfect unit available on the perfect date at this very moment, of course in danger of being snatched up any second, but I cannot reserve it since I don't have 2024 options and the awful website won't let me use 2025 points even though I paid for them, and Customer Service is closed today.
If you have the points/options, could you contact me and then make the specific reservation? Then I will coordinate with you tomorrow when I'm on the phone with customer service while you cancel the reservation and they reserve it for me with my 2025 options.
For a reservation with checkin within 60 days, cancelling within 24 hours preserves all your star option privileges and does not make them restricted.
Can you help?
There is now a perfect unit available on the perfect date at this very moment, of course in danger of being snatched up any second, but I cannot reserve it since I don't have 2024 options and the awful website won't let me use 2025 points even though I paid for them, and Customer Service is closed today.
If you have the points/options, could you contact me and then make the specific reservation? Then I will coordinate with you tomorrow when I'm on the phone with customer service while you cancel the reservation and they reserve it for me with my 2025 options.
For a reservation with checkin within 60 days, cancelling within 24 hours preserves all your star option privileges and does not make them restricted.
Can you help?