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- Dec 17, 2006
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In 2014 Wyndham was trying to force us to switch from II to RCI:
http://tugbbs.com/forums/showthread.php?t=206019&highlight=letter
At the time, in a letter from Membership Marketing, II promised that if we stayed with II we would receive an Accommodation Certificate (AC) with every exchange confirmation through 12/2017:
http://tugbbs.com/forums/showthread.php?t=213700&highlight=letter
I am wondering if any other Wyndham/II traders have received such ACs. We (my wife and I) chose to stay with II and started receiving such ACs in the summer of 2014 with every confirmation as promised by II. We had never received ACs before and were skeptical about their value. We were pleasantly surprised to find them useful and they have given us several extra vacation opportunities, mostly in shoulder seasons. However, this year the ACs seem to have stopped. We had an exchange confirmation in January and no AC appeared. I made several calls to II with no help from the exchange reps nor from Customer Relations. One did take the time to look at our account and called back and said that our account is set to get ACs only with instant searches but he said he couldn't pursue the issue any further. Another asked me to fax a copy of the letter from II promising ACs which I didn't save. None of them would connect me with Membership Marketing or give me a phone number or email.
Has anyone else received any of these ACs? Are you still receiving them with recent confirmations. I am thinking I will write a letter on the issue to Membership Marketing and am wondering if anyone has a copy of the original letter from II promising the ACs for those of us who stayed with II.
I would appreciate hearing the experience of others and getting a copy of the letter, if possible.
Thank you.
Henry
http://tugbbs.com/forums/showthread.php?t=206019&highlight=letter
At the time, in a letter from Membership Marketing, II promised that if we stayed with II we would receive an Accommodation Certificate (AC) with every exchange confirmation through 12/2017:
http://tugbbs.com/forums/showthread.php?t=213700&highlight=letter
I am wondering if any other Wyndham/II traders have received such ACs. We (my wife and I) chose to stay with II and started receiving such ACs in the summer of 2014 with every confirmation as promised by II. We had never received ACs before and were skeptical about their value. We were pleasantly surprised to find them useful and they have given us several extra vacation opportunities, mostly in shoulder seasons. However, this year the ACs seem to have stopped. We had an exchange confirmation in January and no AC appeared. I made several calls to II with no help from the exchange reps nor from Customer Relations. One did take the time to look at our account and called back and said that our account is set to get ACs only with instant searches but he said he couldn't pursue the issue any further. Another asked me to fax a copy of the letter from II promising ACs which I didn't save. None of them would connect me with Membership Marketing or give me a phone number or email.
Has anyone else received any of these ACs? Are you still receiving them with recent confirmations. I am thinking I will write a letter on the issue to Membership Marketing and am wondering if anyone has a copy of the original letter from II promising the ACs for those of us who stayed with II.
I would appreciate hearing the experience of others and getting a copy of the letter, if possible.
Thank you.
Henry