I bought our first timeshare many years ago (before TUG was founded).
I also bought our first computer. I some how how found my way to Fern.
She was employed as bus conductor (I think) in Francisco.
I told her that my husband I were planning to go on our first timeshare exchange vacation, in Mexico, and that I had been doing a lot of research on the internet and travel books (borrowed from the library.
Without hesitation, she began telling me what was "good" and what was not good about some of our ideas. She explained that some of the roads were very dangerous, due to steep hills and rotted roads, and crime, etc..and sent us maps with an underlined itinerary, places to eat, customs, phrases, etc..
Being a very new internet user, I was so amazed and grateful that a "stranger" living thousands of miles away would take the time to and effort to help other people.
I had many wonderful conversations with Fern through the years via TUG and a few phone conversations. She was always so nice, and full of knowledge that she readily shared.
Rest well, my dear friend.