Another Black Eye For Wyndham

[paxsarah]

Yes I am talking about specific time-share interest, not points or clubs.

I mean, so we're in the Wyndham forum talking about points-based reservations, so what even are we doing here? Come on in, make wildly confident assertions, link a document that pertains only to California, continue digging in, and none of it even pertains to the original conversation or issue that was happening here. Cool, cool.

 

[RENTER]

I continue to suspect that what is happening is not “overbooking” in the sense of Wyndham intentionally renting more rooms than they have based on estimated breakage, and rather are things related to maintenance overruns, rooms being taken out of service, etc, with a dash of incompetence thrown in. That sort of thing will happen with more and more frequency as resorts age. I arrived at Wyndham Westwinds in August right after that tropical storm blew through. The resort was empty, at check-in they told me that something like half the rooms had been taken out of service because of damage inspections. They also told me that because I was an owner (not at Westwinds) I was not one of the reservations bumped. I do think they are giving priority to owners, as they should. I certainly have no problem with an owner being offered compensation for voluntarily being bumped.

That is understandable. But this has been happening more and more at resorts where there has been no storms or no renovations. At one resort the staff told me the computer system is screwed up. At another resort, staff said it was done intentionally. I know one owner who had booked a 2 bedroom and they sent him to a hotel several miles away.

Whatever the reason, more and more the reputation takes a hit on social media.

 

[amycurl]

While I understand @HitchHiker71's requirement for "proof" of the refund of points or the acquiring of the gift card before leaving the desk, it's the fact that these things have been promised and not delivered that is especially....disappointing. Yes, the person at the front desk is a stranger, and so is everyone else at Wyndham. I mean, we take the front desk's word for a lot of things in the reservation/stay process. It would seem to me that Wyndham needs to be upfront about this possibility, and post/create a policy for how compensation would be handled in these circumstances, and then provide a grievance/redress email/process to go through when it doesn't. The current status quo is just crappy service, no matter how you slice it--after all, as has been pointed out, these owners are doing Wyndham a favor by letting them use part of the unit they've reserved and paid for.

(I have no skin in this game, and having to pay monthly MF alone--rather than upfront, yearly-- is too much "trust" I'd have to put in the strangers at Wyndham to ever make me feel comfortable being an owner in the system.)