Eric B
TUG Member
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- Jun 10, 2017
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WRT the discussion on ethics, IMHO there is nothing unethical about identifying incentives that large very profitable corporations put in place in an effort to drive consumer behavior and choosing whether to, and to what extent to behave in a way that triggers the incentives. Many TS developers offer incentives to attend discussions with their sales staff that are thinly disguised sales pitches - the incentive is provided to get you in the seat and often includes the disclaimer that you need not buy to get it. Had I realized that T-Mobile designed their incentive system in such a way that it was to merely sign up for direct payment from a bank account rather than to actually make a payment directly from that bank account I might have started making credit card payments for my bills instead.
The problem I see with the cell phone situation isn't an ethical one but instead a sign of the difficulty of setting up incentive systems to trigger the behavior you really want. T-Mobile used to give the automatic payment discount for credit card payments but decided they wanted to reduce the fee costs and eliminated that option but left in place the ability to make credit card payments - there was never an agreement between me or T-Mobile on this topic but instead the exertion of bargaining strength by T-Mobile to impose this particular framework on the consumer. It shouldn't be much of a surprise that some folks figure out how to behave in a way that aligns with the incentive systems T-Mobile and American Express have in place - we don't have much in the way of input into the form those incentive systems are set up and nothing obligates us to behave in a way that minimizes their costs. Some day they may figure out how to improve the incentive systems but as long as I can still get to the cheese I won't have any ethical dilemmas to deal with doing it - if they want to influence my behavior without truly bargaining with me that's on them.
The problem I see with the cell phone situation isn't an ethical one but instead a sign of the difficulty of setting up incentive systems to trigger the behavior you really want. T-Mobile used to give the automatic payment discount for credit card payments but decided they wanted to reduce the fee costs and eliminated that option but left in place the ability to make credit card payments - there was never an agreement between me or T-Mobile on this topic but instead the exertion of bargaining strength by T-Mobile to impose this particular framework on the consumer. It shouldn't be much of a surprise that some folks figure out how to behave in a way that aligns with the incentive systems T-Mobile and American Express have in place - we don't have much in the way of input into the form those incentive systems are set up and nothing obligates us to behave in a way that minimizes their costs. Some day they may figure out how to improve the incentive systems but as long as I can still get to the cheese I won't have any ethical dilemmas to deal with doing it - if they want to influence my behavior without truly bargaining with me that's on them.