I used to love Amazon until about a year ago. Their service is terrible and really difficult to deal with. They lost some returns recently and we did not keep the receipt because they do not tell you that they did not receive the returns until months later. I used to buy from them all the time but now I either go to the store to get things or I order from someone else where we can return in person. Even when I do still use Amazon, I stopped using their credit card because I do not want to be pressured to buy from them when we get the rewards points. It is a shame that after 20 years of being a loyal customer that my love affair has ended.
I was annoyed by the super slow delivery times where I live (I think Amazon is trying to get rid of me as a customer IDK, but they keep taking the prime renewal lol). But yea, it's also become an issue where "random" things you get with like no support. And it's not obvious on the site.
For instance, I ordered a metal gas can from there, I've bought it multiple times before - Just Rite. It's usually a good can, but this time the one I got had a defect. One of the holes to screw in the pour neck didn't have threading so you could not attach the flexipour thing, so really not that useful. I thought, no problem, I literally just opened the box, never put gas in the can, it's a manufacturer defect, I can return the $100 can to Amazon and they can send me a new one. NOPE. No replacement no nothing possible. Go to manufacturer. Which is crazy, if I bought a defective item *anywhere* else, on the same day I get it, I can take it back and say, look, this one is broken in the box, and get an exchange. I ended up doing a chargeback on that one. It was bullshit.
Second thing that pisses me off is my sister buys a laser cutter from Amazon. No indication that they're not an authorized dealer. I knew this was an issue with things like Bosch Mixers or the like, but SculptFun? So the thing breaks after 4 months. Contact manufacturer - NO WARRANTY because we bought from Amazon! Lets just say now Amazon went from my first stop to my last stop, after eBay for stuff, because at least ebay sellers are straightforward if it's a non-dealer sale (i.e. no warranty), and usually you pay less because of that.
Look, I don't know who's at fault, Amazon, a third party seller, or SculptFun, but I will say - eBay at least has ratings on the sellers, that are obvious. I think it's pretty crazy that eBay sellers now have a better reputation with me than Amazon sellers, but Amazon at this point is about as reliable as Temu for the random third party sellers - but they still charge 2-4x Temu prices! It's absurd, but I think Amazon is going to start seeing some lost sales when their "random Chinese brand" is no longer the cheapest price online with Temu blasting the ads and people seeing their prices. If I want cheap as possible and I don't care about what I get, I'm no longer paying the inflated Amazon prices. And if I want brand name I'm looking at Sam's Club or Best Buy and eating that high price because at least I'm vastly less likely to get a counterfeit.