Alaska Airlines Credit for Cancellation

[Luanne]

When I went in for my May 23rd flight booked on a companion certificate and started the cancellation process (also a saver Fare), I clicked on cancel, and it gave me an option to deposit funds to wallet or certificate and there was a checkbox that stated that I acknowledge that the companion certificate would be forfeited

Confirm and continue
By continuing with the cancellation, I am forfeiting my companion fare discount code and will not be able to use it toward future travel.
Proceeding with this cancellation will forfeit future use of the companion fare discount code that was applied to your original ticket. I agree to the requested changes and understand that my Bank of America companion fare discount code will no longer be valid for future travel.About Proceeding with this Cancellation

* I agree to forfeit my companion fare discount code.

I am hoping that flight will be canceled so I will get it back
.

Did you complete the cancellation or did you decide to wait?

 

[chellej]

I decided to wait

 

[Luanne]

I'm on the phone with Alaska Airlines right now. I didn't get notification, but when I checked my account I saw the flights had changed times. So I am cancelling them for a full refund and the companion fare will be restored and good until October 31, 2020 instead of June 20, 2020.

 

[CalGalTraveler]

DP: Our flight was cancelled last week and we received the cash refund to our credit card from AK in 5 days.

 

[Luanne]

DP: Our flight was cancelled last week and we received the cash refund to our credit card from AK in 5 days.

She told me 7 to 10 business days. So we'll see if we get it sooner. Thanks for the information.

 

[mjm1]

I'm on the phone with Alaska Airlines right now. I didn't get notification, but when I checked my account I saw the flights had changed times. So I am cancelling them for a full refund and the companion fare will be restored and good until October 31, 2020 instead of June 20, 2020.

That’s great news! Congratulations.

I am still holding our hope that our flight in June gets cancelled or significantly changed, so we can get a refund. We definitely are not going, so worst case scenario is a credit for future travel.

Best regards.

Mike

 

[Luanne]

That’s great news! Congratulations.

I am still holding our hope that our flight in June gets cancelled or significantly changed, so we can get a refund. We definitely are not going, so worst case scenario is a credit for future travel.

Best regards.

Mike

That had been my feeling as well. I figured we could use the credit towards flights to Hawaii next year. But I kept checking our flights to see if there had been any changes. As I said I didn't get any notification of the change, as I had in the past.

 

[Luanne]

Just got the email today from Alaska Airlines showing the amount of refund we will get and saying we should see it in 3 to 5 business days. I'm sure the airlines and others are bleeding money due to COVID-19, but it's nice to see they are doing right by their customers.

 

[Luanne]

And the credit showed up in my account today.

 

[T_R_Oglodyte]

from email received this morning:

Use your travel credits longer.
Many of you have travel credits or eWallet funds in your account, but aren’t ready yet to make future plans, so we are extending expiration dates.
• If you have a valid credit in your eWallet that was deposited before March 1, 2020, your booking expiration date will be extended by 6 months. You do not need to travel before that 6-month extension date – you just need to book your ticket by then.

• For those who canceled or will cancel their flights due to COVID-19 impacts in March, April or May, the credits in your eWallet will be extended through July 5, 2021 for travel through May 31, 2022.

We’re working as quickly as possible to reflect these updates in your account.

Book without worry.
Our Peace of Mind waiver, which began on February 27, has been extended. For new ticket purchases made before May 31, 2020, you can change or cancel without a fee. Fare differences may apply and non-refundable tickets will receive credit towards a future flight.

If you’re looking for answers about the extension of your elite status, companion certificate or Lounge membership, please visit our blog.

 

[melissy123]

I kept checking to see if our flight to NYC (going into Newark) next Saturday was cancelled, because we only had a slight schedule change so far. The flights were showing cancelled this morning, so I was able to get a refund. Only glitch was that I don't get the companion certificate back (according to the agent on the phone), but both DH and I have newer companion certificates that we can use by 12/31/20. If I had chosen the credit instead of a refund, I would have gotten the companion certificate back. But I figured a refund was better...
Luanne, just looked at your post, and you were able to get a refund plus the companion fare back??

 

[Luanne]

I kept checking to see if our flight to NYC (going into Newark) next Saturday was cancelled, because we only had a slight schedule change so far. The flights were showing cancelled this morning, so I was able to get a refund. Only glitch was that I don't get the companion certificate back (according to the agent on the phone), but both DH and I have newer companion certificates that we can use by 12/31/20. If I had chosen the credit instead of a refund, I would have gotten the companion certificate back. But I figured a refund was better...
Luanne, just looked at your post, and you were able to get a refund plus the companion fare back??

Yes I got a refund and the companion fare back. Provided more information in the PM.

 

[grgs]

Update: Alaska cancelled our flight out to Maui, scheduled for May 25. I called then and received a refund, with no hassle. The rep said the credit should show upon my credit card within 2 weeks. She did say that it's taking longer to process refunds.

My thanks to Tuggers who suggested waiting to see if the flight would be canceled by Alaska, rather than canceling myself and receiving a credit. A refund, rather than a credit, takes one complication off my plate!

 

[chellej]

So I finally canceled my fights to Tahoe and had to acknowledge that I was forfeiting the companion certificate. When I checked DH's account several weeks later, the certificate was back in his account. I was able to book tickets today for our January trip to Kauai using the Companion certificate and the credit I received for the Tahoe trip. Less than $300pp. rt I am a happy Alaskan customer