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Advice on Horrid Berber Carpet

mpumilia said:
Thanks to the posters here on TUG, I remained persistent and am happy to report that the carpet company agreed to replace our carpet with a $250 labor charge only. I had researched and found the phone number for the carpet manufacturer and contacted them directly (since there are obviously warranties on the carpet) after being told by the carpet company that the claim was denied by the manufacturer (after their
2nd "inspection"). They did have my claim, but after my explanation they called the carpet company and -lo and behold -I received a call today from them with the good news! A salesperson is going to come to my home next month with samples and then we will set up the install. They said I would get a carpet in the same price range I paid, but obviously will be advised on better quality.

We will see how this all plays out. Thanks to everyone (and my Facebook friends as well- who told me I had grounds to sue and certainly to put in a Better Business Bureau complaint, which I was just about to do):)
Click to expand...

Good work. It's amazing how stressful these things can be, but you were persistent and fought back. Let us know how it goes!
 
mpumilia said:
Thanks to the posters here on TUG, I remained persistent and am happy to report that the carpet company agreed to replace our carpet with a $250 labor charge only. I had researched and found the phone number for the carpet manufacturer and contacted them directly (since there are obviously warranties on the carpet) after being told by the carpet company that the claim was denied by the manufacturer (after their
2nd "inspection"). They did have my claim, but after my explanation they called the carpet company and -lo and behold -I received a call today from them with the good news! A salesperson is going to come to my home next month with samples and then we will set up the install. They said I would get a carpet in the same price range I paid, but obviously will be advised on better quality.
Click to expand...

I'm glad this worked out for you. Honestly, I do like the look of new Berber. However, I have a friend in the carpet business and he advises me that he would never put Berber in his home because you need to stay on top of the crushing and snagging issues -- at the price point we are talking about.

So, when we are ready for new carpeting, Berber is definitely out for me. Good luck with the new carpeting -- hope you get something nice that you like and will last for years!

-ryan
 
Anyone happen to have any suggestions for what kind of carpet I should get this time?
 
wackymother said:
Good work. It's amazing how stressful these things can be, but you were persistent and fought back. Let us know how it goes!
Click to expand...

I am so tired of fighting everything! Nothing is ever done right the first time! Now I am keeping tabs on a new dining set chair that I had to reorder 'cause the one they delivered didn't fit under the table like it's twin did. I also just pressed for a swap out of 2 of the other chairs that were not from the same date and lot as the others- one was from 2007 and made in a different country from the others. But- that is a whole 'nother post!
 
Well, I should have figured- no show on two appointments to come out with samples for my new carpet. So- after BBB complaint, as well as one with the NYS Consumer Protection Agency and contacting the manufacturer once again, I settled for keeping the carpet (for now) and a refund of 75% of the original amount paid. Got the check this past Thursday. Let's hope it clears!
 
Good for you for fighting the good fight. Now you can get new carpeting after 5 years instead of 20 given the refund.

Suggest a good twisted yarn two-color carpet next time. Hides stains real well and good brands will go through a war with pretty good results.

-ryan
 
75% back is better than nothing. We really had some bad luck with low-pile berber carpet we bought a few years ago. It's really in need of stretching, and with all of our heavy furniture, Rick is in no hurry to pay someone to stretch it. That is also in our bedroom, the hallway and the stairs. I hate it. I am ready for something attractive and plush without being the kind that you can see your footprints. I have made that mistake before. I can save $$$ by just getting new carpet. This is the line I am using on Rick just a few days ago.

I think most carpet companies are sham operations, including Carpet Mill Outlet just a mile or so from home. That company sold us Milliken carpet for our dining room, and they said the install was guaranteed for a lifetime. We paid like $48 per yard plus install and upgraded pad. What a ripoff.

So I went into the store to talk to them about getting it re-stretched, it was a month before Thanksgiving. I wanted to get them out well before the holidays, so I could entertain without having people trip over the bump in the carpet.

Knowing we paid a pretty penny for the carpet and bought the best available made me think the company would re-stretch for free. No way. They told us the only way our carpet install was guaranteed for a lifetime is if we used their recommended carpet cleaning company. There is always a hitch. That was it.

I filed with the BBB with no response. I badmouthed them to every person who would listen, including a lady at the store who was there at the same time I went into the store to schedule an appointment for the carpet restretching. This woman was trying to decide between colors. I told her about their supposed "lifetime warranty," and how they got me on that. I hope she didn't buy because it took a lot of nerve to do it.

Home Depot has better customer service. And none of the carpet I got from Home Depot has had issues. None of it, including the Milliken I got for my den. I will go to Home Depot next time.
 
sjsharkie said:
Good for you for fighting the good fight. Now you can get new carpeting after 5 years instead of 20 given the refund.

Suggest a good twisted yarn two-color carpet next time. Hides stains real well and good brands will go through a war with pretty good results.

-ryan
Click to expand...

Thanks, Ryan! Will definitely look for that type of carpet when I am ready to buy again.
 
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