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I was wondering if anyone has figured how to add a reservation through Interval exchange to the Bonvoy account. I know how to do it with a straight Marriott exchange. But that method doesn't seem to work.
I did this back in July, but don't remember what I did. Now, I want to add another week for this April. I called Marriott today and they said it couldn't be done, which I know is incorrect. They also said that the 7 nights will not be added to my Bonvoy, which again is incorrect.
I would try the resort directly, I have had most success with this approach (but it's not 100%). Marriott Bonvoy Customer service is largely useless these days. The rules have all changed so much, most of them have no clue what their own Ts&Cs say. Frustrating....more and more I'm asking myself why I even bother. If I didn't get 14-21 nights a year on timeshare stays, I wouldn't bother!
I called Royal Palms yesterday and asked them to add my Bonvoy number to my II reservation. She was able to find it with my last name and check-in date and added the number. Took about five minutes and she was very knowledgeable about the process. It showed up under "My Trips" on my Marriott page by the end of the day. I had also called Grande Vista for one in June a couple of weeks ago and the lady told me to call a couple of months before checking in as she couldn't even see the ressie in her system yet.