Adding Marriott Rewards Number to II Exchnage

[jhac007]

I have never had any major problems in the past adding my Marriott Rewards number to an II exchange by calling 1-800-MARRIOTT. However we have a number of II exchanges right now and after talking with three different reps on two different days, I have been unsuccessful getting my number added. All have indicated that they can't add the number to a vacation club stay.

Has anyone else had any recent experience getting your number added to a reservation? If so, how recent was it?

I am going to be at Crystal Shores starting Sept. 1, 2012 for a week. This is part of what the Vacation Planning Team sent me this evening via e-mail requesting my reply.....

Check-in Verification
Date of Arrival: (Enter your check-in date)
Estimated Time of Arrival: 4:00 p.m.*
Marriott Rewards® Number: (Insert number)
Main Purpose for Visit: (leisure, business, family reunion, etc...)
Number of Adults/Children: (xx/xx)

Once I leave CS I will be heading to Ocean Pointe for a week, therefore I will expect the same prompt courtesy e-mail.
BTW, these are both exchanges.

Jim

 

[scrapngen]

I had no problem attaching the MR number to my upcoming exchange. I think it was probably more than 30 days after the exchange came through, but well before the date of the stay. I was on the phone to use a free stay and asked to take care of it at the same time. It is listed in my Marriott Rewards upcoming stays...

This is my first time exchanging into a Marriott. It is back to our home resort, so I'm curious what room I'll get as an exchanger. I'll find out on the 19th...

 

[ada903]

I called the platinum line and added my number with no problems to a Newport Coast booking a few days ago. I only call the platinum line, I always had problems with the regular lines.

 

[aka Julie]

Once I leave CS I will be heading to Ocean Pointe for a week, therefore I will expect the same prompt courtesy e-mail.
BTW, these are both exchanges.

We stayed at SummitWatch last month on an exchange and never received the courtesy e-mail prior to our arrival. This is the first time we didn't receive anything in advance.

I did call two weeks prior to let the room assignment person know our preference (had to leave a message).

 

[JPrisco]

I am curious how you would have quantified this? Did you compare it to villa assignments prior to being a Platinum member. None of the resorts have indicated in their request "pecking order" MR status.

I know it is not designated in the official pecking order.
I have only compared my villas to my sisters and brothers assignments at the same resort (neither are Platinum). I attributed it to the Platinum status, but maybe it was just the luck of the draw.

 

[dioxide45]

Based on my prior post, it seems to only be effecting certain confirmations. We did wait the usual overnight before looking the confirmations up on Marriott.com. All of them show in my name when I do a look-up by confirmation number. So there isn't any issue with them not already being in my name. It has also been at least five days since they were confirmed with II. It just seems that when the rep brings up the reservation, it is presenting them with a message not to modify the reservation. In the past this was an issue for some but more experienced reps know they could go past this to enter a MR number. However, today it seems that even when the rep tried to enter the number it still stopped them when they attempted to finalize the change.

We aren't platinum, so the arrival gift isn't an issue for us. I just like to be able to e-mail the Marriott.com confirmation to TripIt so I have access to it in our iTouch. I know I can easily add the confirmation on checkin and we should still get credit for the nights and any incidental charges.

Something else interesting I notice. For the one confirmation we were able to have added, when I bring it up online, the text at the bottom says "Eligible charges from this stay will be credited to your Marriott Rewards account". Though I thin they may have changed the verbiage for all reservations. I know in the past it used to be shorter "This stay will be credited t your Marriott Rewards account".

 

[Beefnot]

We aren't platinum, so the arrival gift isn't an issue for us. I just like to be able to e-mail the Marriott.com confirmation to TripIt so I have access to it in our iTouch. I know I can easily add the confirmation on checkin and we should still get credit for the nights and any incidental charges.

For trip it, all you have to do is forward the II confirmation email with the pdf attachment to plans@tripit.com from an email address that is affiliated with your tripit acct. You don't need a Marriott.com confirmation for that.

 

[BarbS]

We have always gotten upgrades when trading back into Barony, from gardenview to oceanside, and from oceanside to oceanfront. Now I don't know whether this was due to owning two weeks at Barony, hubby's Marriott platinum status, or now being Premier Destination Club members.

We have a different situation coming up at Barony in a couple of weeks. We have reserved a 3-night stay through Marriott.com which we are paying for, using the 40% discount. When we got the email asking for our preferences, I requested an upgrade from courtyard view (which is what we paid for) to oceanfront. In the reply I received, I was told they don't do upgrades at Barony, which I know is not true. I assumed this would work like it does when we book the cheapest room at a Marriott hotel with the expectation of getting upgraded to a better view. It will be interesting to see what view we end up with, and which priority trumps here, or whether there will be one at all. Has anyone else had any experience getting upgraded with paid stays at a Vacation Club Resort?

I am curious how you would have quantified this? Did you compare it to villa assignments prior to being a Platinum member. None of the resorts have indicated in their request "pecking order" MR status.

 

[dioxide45]

For trip it, all you have to do is forward the II confirmation email with the pdf attachment to plans@tripit.com from an email address that is affiliated with your tripit acct. You don't need a Marriott.com confirmation for that.

Have you attempted this and had it work? While Interval International is listed as one that will work with TripIt, when I attempted it before it did not recognize it and did not put the information in to my trip plans. I think that perhaps their cruise and other travel confirmations will work, but it never seemed to work with the attached PDF for me. I will give it another try though.

 

[dioxide45]

We have always gotten upgrades when trading back into Barony, from gardenview to oceanside, and from oceanside to oceanfront. Now I don't know whether this was due to owning two weeks at Barony, hubby's Marriott platinum status, or now being Premier Destination Club members.

Ahh, owners trading back in to their home resorts at most of the HHI resorts have a HUGE priority for upgraded views. These resorts downgrade many non owner II exchangers from the views listed on their II confirmation in order to upgrade owners exchanging back in to their home resorts. I would suspsnct this is the main reason for those upgrades at Barony and not Platinum status.

 

[Mr. Vker]

This needs to be a sticky.

1) That it can be done
2) Needing to wait etc.
3) How to do it.

This comes up frequently.

 

[Beefnot]

Have you attempted this and had it work? While Interval International is listed as one that will work with TripIt, when I attempted it before it did not recognize it and did not put the information in to my trip plans. I think that perhaps their cruise and other travel confirmations will work, but it never seemed to work with the attached PDF for me. I will give it another try though.

Yes, I just did it last night with my NCV confirmation. The pdf was deciphered fine by tripit.

 

[Beefnot]

Ahh, owners trading back in to their home resorts at most of the HHI resorts have a HUGE priority for upgraded views. These resorts downgrade many non owner II exchangers from the views listed on their II confirmation in order to upgrade owners exchanging back in to their home resorts. I would suspsnct this is the main reason for those upgrades at Barony and not Platinum status.

Is there a flag or field in the systems at the resort that indicate the person is an owner vs. an exchanger? Or does one have to tell them?

 

[SueDonJ]

We have always gotten upgrades when trading back into Barony, from gardenview to oceanside, and from oceanside to oceanfront. Now I don't know whether this was due to owning two weeks at Barony, hubby's Marriott platinum status, or now being Premier Destination Club members.

We have a different situation coming up at Barony in a couple of weeks. We have reserved a 3-night stay through Marriott.com which we are paying for, using the 40% discount. When we got the email asking for our preferences, I requested an upgrade from courtyard view (which is what we paid for) to oceanfront. In the reply I received, I was told they don't do upgrades at Barony, which I know is not true. I assumed this would work like it does when we book the cheapest room at a Marriott hotel with the expectation of getting upgraded to a better view. It will be interesting to see what view we end up with, and which priority trumps here, or whether there will be one at all. Has anyone else had any experience getting upgraded with paid stays at a Vacation Club Resort?

I agree with the others as far as exchanging back in to your home resort through II - Barony will place owners higher on the priority list than non-owners, which is why there is such a high probability of II exchangers not being placed into the unit type that's attached to the II confirmation. Upgrades and downgrades for exchangers are routine at Barony (and SurfWatch as well.)

The paid stay you have coming up at Barony, though? I'd say chances are that you'll be placed into the view you've purchased through marriott.com. We do quite a few paid stays at the MVCI resorts (single nights through full weeks) and have never been up- or down-graded from what we purchased. Status upgrades don't happen anywhere near as routinely for paid MVCI stays as they do for paid Marriott hotel stays. You might get lucky and if you do that's great, but it's never happened for us. (We're multi-Week owners, Prem Plus DC members, with Plat MR status, which I'm mentioning only to compare with your status.)

 

[BarbS]

I agree with the others as far as exchanging back in to your home resort through II - Barony will place owners higher on the priority list than non-owners, which is why there is such a high probability of II exchangers not being placed into the unit type that's attached to the II confirmation. Upgrades and downgrades for exchangers are routine at Barony (and SurfWatch as well.)

The paid stay you have coming up at Barony, though? I'd say chances are that you'll be placed into the view you've purchased through marriott.com. We do quite a few paid stays at the MVCI resorts (single nights through full weeks) and have never been up- or down-graded from what we purchased. Status upgrades don't happen anywhere near as routinely for paid MVCI stays as they do for paid Marriott hotel stays. You might get lucky and if you do that's great, but it's never happened for us. (We're multi-Week owners, Prem Plus DC members, with Plat MR status, which I'm mentioning only to compare with your status.)

Thanks. Have you ever had a paid stay at a resort where you're an owner? I just wondered if that made any difference, not necessarily in an upgraded view, but a more desirable view within the category you paid for? The only two views available on Marriott.com were garden view and courtyard view (instead of oceanside view). If oceanfront had been available, I would have booked that. In the email we got, we were asked to choose by #1 and #2, which was more important - a high floor or a specific building. I don't recall ever being asked to do this before.

 

[javabean]

Speaking for myself, I like to add our MR# to the reservation before we get there. We usually drive to the east coast locations and that leaves way too much travel time for me to drive myself crazy thinking about all the things that could mess up our arrival. -Will my reservation be in order? -Will I get nights credit for our stay? Will my villa requests be honored? -Will we have to wait for our villa to be ready? What do I need from the grocery store? So I now make sure they have our confirmation # on record, our MR# already attached to the reservation, and I call the front desk when we are about 1 hour away and ask if the villa is ready. If it isn't, we go directly to the store, refill the gas tank, etc. I consider these pre arrangements a form of self sanity preservation so I'm not aggressively approaching the front desk representative.:annoyed: Crazy the way we can try to put a damper on our own vacations.

 

[BarbS]

Is there a flag or field in the systems at the resort that indicate the person is an owner vs. an exchanger? Or does one have to tell them?

I think it's probably in their system whether you're an owner or an exchanger. We've always been treated the same every time whether we're using our owner weeks or exchanging back in, or even using an AC. Although I'm not sure how much they know about how many weeks you own and where, since there used to be a sign at the check-out counter at Barony which said.......please let us know if you're multiple week owners. I don't recall seeing that sign the last time I was there, so maybe now they have all your ownership info in their system.

 

[mjm1]

Thanks for raising this issue as it reminds me that I need to add our MRP to 3 MCVI stays we have arranged via trades. I am interested to see if I encounter similar issues.

 

[mjm1]

I called the Marriott phone number provided by the OP and was instructed to call MVCI at 800-845-4226. I called them, provided the Marriott reservation number from the confirmations that II emailed to me, and they entered my MRP number on my reservations. They were reflected in my MRP account for upcoming reservations within minutes.

Thanks again for the reminder as I may have forgotten otherwise. Cheers!

 

[mav]

Has anyone ever added their Hilton Honors Rewards account # to their exchange confirmation into a Hilton resort? I am curious about that.
Thank you for any input.

 

[dvc_john]

Has anyone ever added their Hilton Honors Rewards account # to their exchange confirmation into a Hilton resort?

I don't think it would do any good. I know you don't earn stay credits.
And they don't give a 500 point bonus for diamonds like Marriott does for Platinum.
And I don't think you earn any points on incidental purchases (although I could be wrong on that.)

 

[dioxide45]

Email works everytime. <internet.customer.care@marriott.com>
Include your MR number, reservation number, name, and address. I've included multiple reservations in a single email and received credit for all.

I e-mailed internet customer care with two of my confirmation numbers. Truly I wasn't expecting satisfactory results when they responded indicating that they had forwarded my request to Owner Services. To my surprise, I received two e-mails today showing my reservations. These are the e-mails that are generated whenever they added my number in the past (from Marriott.com). I didn't receive a reply from anyone at Owner Services.

I am going to attempt the other two but try to attach my wife's number to the confirmation. We will see if it works since I am the primary on the II account.

 

[GrayFal]

I e-mailed internet customer care with two of my confirmation numbers. Truly I wasn't expecting satisfactory results when they responded indicating that they had forwarded my request to Owner Services. To my surprise, I received two e-mails today showing my reservations. These are the e-mails that are generated whenever they added my number in the past (from Marriott.com). I didn't receive a reply from anyone at Owner Services.

I am going to attempt the other two but try to attach my wife's number to the confirmation. We will see if it works since I am the primary on the II account.

II now list BOTH names on every confirmation so it should work - but why split the 'stay credit' between two accounts? Have you already reached Gold this year?

 

[dioxide45]

II now list BOTH names on every confirmation so it should work - but why split the 'stay credit' between two accounts? Have you already reached Gold this year?

The reason we are splitting credit is because we don't want my wife to reach gold this year. She is only silver, we want to roll over as many nights as possible since when her credit card nights post in early 2013, she will hit gold which will expire 12/31/2014. If she hits gold this year, it will expire at the end of 2013 and very few nights will actually roll over in to 2013.

 

[FlyerBobcat]

....we want to roll over as many nights as possible since when her credit card nights post in early 2013, she will hit gold...

Does the roll-over night programs still exist going into to 2013? For some reason I thought that program was over....