Adding Marriott Bonvoy Number to Interval Reservations

[JohnB3]

When you say "just emailing Interval", what email address did you use? Or did you just reply to the confirmation email?

I selected contact customer support on the web page and filled in a web form so I did not use an address just the general customer support function on the website. I got a response in a few hours to my email account from customerservice@intervalintl.com I did find it a bit odd that I could add the reservation to my bonvoy account on the app on my phone but not using my computer

 

[iftravel]

When you say "just emailing Interval", what email address did you use? Or did you just reply to the confirmation email?

I also got a quick reply and the Marriott reservation number from the above TUG specific email. But couldn’t find the reservation online using it. Not sure if I need to wait a couple of days cause I just booked the getaway.

 

[JohnB3]

I also got a quick reply and the Marriott reservation number from the above TUG specific email. But couldn’t find the reservation online using it. Not sure if I need to wait a couple of days cause I just booked the getaway.

I was able to add it using the app on the phone no luck with thw web page

 

[dioxide45]

I also got a quick reply and the Marriott reservation number from the above TUG specific email. But couldn’t find the reservation online using it. Not sure if I need to wait a couple of days cause I just booked the getaway.

WHen did you make the booking? It usually takes a couple days but I can usually look it up the day after booking. I get an error message whenever trying to look up a reservation on the website. App is where it is at.

 

[ncaahockeyfan]

You can email the II TUG Members mailbox and ask them to send you the Marriott reservation number.

Interval International provides direct email for TUG member support

I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues. tugmembers@intervalintl.com feel free to use this email for appropriate situations where perhaps the regular website...

tugbbs.com

Great tip - I received a response in less than two hours and it included my Bonvoy confirmation number. However, the app is not finding the reservation with the Bonvoy number. I might need to wait a day or two - I just made the exchange early this morning.

 

[iftravel]

WHen did you make the booking? It usually takes a couple days but I can usually look it up the day after booking. I get an error message whenever trying to look up a reservation on the website. App is where it is at.

Made a reservation earlier today. Konw where to add online at marriott.com but couldn't find the reservation. Where to add it in app?

PS: found it. Under trips, there is a tiny line: Missing an uupcoming stay? and click the tiny tiny icon. Thanks for your attention. Guess I need to wait for a couple of days. Great tips!

 

[rickandcindy23]

My future II confirmation/ reservation numbers are all on my Bonvoy account. I don't remember adding them. That is odd. Maybe I added them last year. Our Westin Princeville stay is listed for the two weeks, and I see Imperial Palms, but our son is using that week.

I have yet to book anything for our Orlando stay in October.

 

[dioxide45]

Made a reservation earlier today. Konw where to add online at marriott.com but couldn't find the reservation. Where to add it in app?

PS: found it. Under trips, there is a tiny line: Missing an uupcoming stay? and click the tiny tiny icon. Thanks for your attention. Guess I need to wait for a couple of days. Great tips!

You won't be able to find a reservation that you just made today. You need to wait at least overnight.

 

[gln60]

You won't be able to find a reservation that you just made today. You need to wait at least overnight.

More likely 2 days

 

[dioxide45]

More likely 2 days

That is the safest. But my experience is usually I can look it up the next morning. If you confirm something late in the evening it could take longer. I suspect II has a batch process overnight that sends the reservation details to Marriott to update their system.

 

[iftravel]

That is the safest. But my experience is usually I can look it up the next morning. If you confirm something late in the evening it could take longer. I suspect II has a batch process overnight that sends the reservation details to Marriott to update their system.

Just report back that I was able to find and add the reservation in app after many failed attempts. What’s tricky is I actually booked 5 days short stay getaways but the reservation is actually for 7-day week. I wouldn’t have realized that I should set the check in days 2 days earlier if I didn’t read about others experience. Thank the forum.

Don’t know if I really have the room for 7 days even though I only paid for 5. Guess I will have to call and let them know I will check in 2 days later so they won’t just cancel it with no show. Alternatively I could check in earlier and choose not to stay there.

 

[dioxide45]

Just report back that I was able to find and add the reservation in app after many failed attempts. What’s tricky is I actually booked 5 days short stay getaways but the reservation is actually for 7-day week. I wouldn’t have realized that I should set the check in days 2 days earlier if I didn’t read about others experience. Thank the forum.

Don’t know if I really have the room for 7 days even though I only paid for 5. Guess I will have to call and let them know I will check in 2 days later so they won’t just cancel it with no show. Alternatively I could check in earlier and choose not to stay there.

Yeah, I had that once on a 6 night ShortStay Getaway. The checkin on Marriott.com was actually the day prior to what the II confirmation showed. If I recall my experience and if this is still how it works, you will likely get seven Elite Night Credits for the stay, but don't try to checkin early. The resorts do receive something from Interval International that indicates you are only entitled to the number of nights you booked through the ShortStay. I really don't think II does anything with the extra nights because then two people would have the same confirmation number, but if you checkin early, they will check you out early. You may be able to get into your room early on your arrival day though as they may already have the room ready. It shouldn't be necessary to call the resort about arriving late ad they will have a room for you. They can't give it away or consider you a no show.

 

[iftravel]

Yeah, I had that once on a 6 night ShortStay Getaway. The checkin on Marriott.com was actually the day prior to what the II confirmation showed. If I recall my experience and if this is still how it works, you will likely get seven Elite Night Credits for the stay, but don't try to checkin early. The resorts do receive something from Interval International that indicates you are only entitled to the number of nights you booked through the ShortStay. I really don't think II does anything with the extra nights because then two people would have the same confirmation number, but if you checkin early, they will check you out early. You may be able to get into your room early on your arrival day though as they may already have the room ready. It shouldn't be necessary to call the resort about arriving late ad they will have a room for you. They can't give it away or consider you a no show.

Great advice. Makes a lot of sense.