Add guest to a reservation

[LeslieDet]

OK so they closed the loophole.
So now we as owners can't manually edit and add our Guests / Renters to the the reservation?

Yep.

 

[dioxide45]

You asked me in the earlier question if the BonVoy site was the same as the owner site; obviously they are not the same site. What I said is that the closing of the back door name change on an MVC reservation via the BonVoy site loophole was completed and that completion was noticeable after the owner website was closed for two days for updating. I am obviously not an IT person, and I've never claimed to be one. But I highly doubt it was purely coincidental, given that the company had been working on it for months. And, yes, I am saying that the systems do indeed communicate directly B2B. You know that. If your timeshare reservation shows up in your BonVoy account, it doesn't happen because someone at MVC is typing it manually into your account. The systems obviously communicate between each other.

What I am trying to understand though is if someone fills out the form, does that name change now show up automatically in the Bonvoy reservation. It didn't previously and I don't know what you know or don't know but your statement led me to believe you may have known more than you do.

 

[LeslieDet]

What I am trying to understand though is if someone fills out the form, does that name change now show up automatically in the Bonvoy reservation. It didn't previously and I don't know what you know or don't know but your statement led me to believe you may have known more than you do.

I recently used the guest form to update a reservation I rented out. Redweek was not involved. When I rented the week, I completed the guest form and within 24 hours I had a confirmation email from MVC saying that the reservation name had been changed. I then looked at my BonVoy account and that reservation was automatically removed from my BonVoy account future trips.

The guest form does not have a field for you to add your renter's BonVoy number, if applicable. It is my understanding that if your guest (or renter) wants to obtain BonVoy ENC for that reservation, then at check in that person must request their account number be added to the folio. IDK if there are going to somehow be restrictions imposed by BonVoy that will make that scenario ineligible for ENC. I only know that once the guest form is submitted and you check the box saying you are not also going to be staying, then your BonVoy number is eliminated from the reservation number. That is the B2B communication I was referring to.

 

[kiko412]

It takes about 2-4 business days.

You will not necessarily get a notification, but your guest might if they change the email address on the reservation. You will likely see it drop from your "My Trips" if they remove your Bonvoy number.

The best way to tell if they did it is go in the reservation and look at the name of the listed guest.

Owner Services does not recommend or allow making changes directly on marriott.com... If you filled the form today give it till Thursday or Friday. It will work.

Yes, this is true. I filled out the MVC guest form this past Tuesday. MVC website stated the entire process could take up to 5 business days. I received the email this morning from Marriott Intl Reservations (Marriott Bonvoy) with the new guest name. I then logged into the MVC website and verified the reservation and it too was updated with the new guest information. All in all, it took 3 days. FYI, in the past when I have used the form it was usually the same day from when I first submitted the form until the time everything was completed. Also note, as others have stated, I couldn't edit anyting on the marriott.com website...Just my experience this time.

 

[Marathoner]

Is anyone else having trouble submitting the MVC guest name change form on their site? Every time I try it gives me an error: "The characters you entered do not match the expected input format or language. Please make entries in English characters only."

I have no idea why its doing this!

 

[ocdb8r]

Is anyone else having trouble submitting the MVC guest name change form on their site? Every time I try it gives me an error: "The characters you entered do not match the expected input format or language. Please make entries in English characters only."

I have no idea why its doing this!

I'm having the same issue today....did you get it resolved?!?

 

[Marathoner]

I'm having the same issue today....did you get it resolved?!?

No, I still have the problem. But if you either chat or call a owner services agent - they can send you a different link to fill out to get the guest name applied. This other link works.

 

[LeslieDet]

The guest form does not have a field for you to add your renter's BonVoy number, if applicable.

UPDATE- the form has been changed since my previous comment. I used the form in December 2024, and now the BonVoy number of the guest is a required field.

Once submitted, the confirmation was received in less than 48 hours. I received an email from MVC advising me that my reservation had been modified and indicated the guest name. It was within 24 hours later my guest confirmed the reservation appeared in her BonVoy account as an upcoming stay.

Not sure how the form is processed if the guest doesn’t have a BonVoy number. It seems as though everyone is expected to have one.

 

[TheTimeTraveler]

Not sure how the form is processed if the guest doesn’t have a BonVoy number. It seems as though everyone is expected to have one.

This is a very good question.... Hopefully someone will post an answer to this!











.

 

[dioxide45]

This is a very good question.... Hopefully someone will post an answer to this!

Does the Bonvoy field actually require a valid number? Could someone just put in N/A?

 

[LeslieDet]

Does the Bonvoy field actually require a valid number? Could someone just put in N/A?

I did not try n/a, but I did try omitting the number, and the form would not process indicating that the guest of owner Bonvoy number was a required field.

 

[Norcal5]

Is anyone else having trouble submitting the MVC guest name change form on their site? Every time I try it gives me an error: "The characters you entered do not match the expected input format or language. Please make entries in English characters only."

I have no idea why its doing this!

I am getting this error also, on iPad, iPhone, pc laptop on 3 browsers.

 

[TXTortoise]

Another data point... I submitted two weeks on Monday, or tried. One went through, with no mandatory field for Bonvoy, and we got confirmation Wednesday. (Safari desktop)

The other week, I thought went through, but wasn't sure. (Lovely implementation, as no status updates on the week listing page.). Tried again and it wouldn't present the form. I called Rep. She had to call the Guest Change team, confirmed no form pending, then said they would send a direct link within 24 hours. Resubmit and wait another 2-3 days for confirmation. Classic MVC IT work...all they are doing is throwing up a data entry page, that someone has to key on the backside. Wonder how many people they had to hire to do this, though likely just outsourced.

 

[daviator]

I did not try n/a, but I did try omitting the number, and the form would not process indicating that the guest of owner Bonvoy number was a required field.

What if the guest doesn't have a Bonvoy number? Surely Bonvoy membership isn't required to stay at a MVC property!

 

[dioxide45]

What if the guest doesn't have a Bonvoy number? Surely Bonvoy membership isn't required to stay at a MVC property!

That is where I say to try putting n/a in there.

 

[LeslieDet]

What if the guest doesn't have a Bonvoy number? Surely Bonvoy membership isn't required to stay at a MVC property!

That was my question also. When I completed the form that was a pop up from the MVC owner site, it did not allow me to submit the form with the Guest Bonvoy Number box empty; I did not try to simply use "n/a".

I also note that when I first went to the MVC owner site to complete the form, the window would not open. I tried multiple times, always receiving an error notice. I finally called as CSR and they indicated that they could request the form be emailed to me. I assumed that would be prompt. It wasn't. The following day, I logged back into the owner site and the form popped up from the reservation page (where there is the link to change the name of the guest). It just so happened that the next business day (so 2 business days from when requested) the email with the form showed up. I decided to look at the page it takes me to, curious if it would require me to log in to the owner account. It didn't take me to a login, it took me to a form, which was in a different format than the one I had completed the prior day from the owner site. The form that popped up did not have any spot for the guest Bonvoy number.

So, I don't know why there are different versions of the guest form lurking out there, or why it was different from the pop up on the owner site (a complete DIY process) vs. the emailed form, which if completed, has it's own "submit" button, completely bypassing the owner login. Also, on the form emailed to me, it was specifically for the reservation I informed the CSR I needed to modify the guest name on.

 

[TXTortoise]

I called back today as I'd not yet received a link to the change form. This rep contacted the Resolution Team in real-time and said I should have it by end-of-day. That team works the usual MVC hours are is located in both Florida and Utah.

I asked if it was a special 'name change' team, but he said the existing Resolution/Escalation Team handles all the name change issues and with the website breaking/working inconsistently their workload has gone up. No insight on whether they actually increased staffing, but apparently they are getting bogged down with these changes, on top of all the other stuff they normally get.

Onward through the fog...

 

[DeniseM]

It's silly that you have to wait for a link to the form, because they send the standard form to everyone, and anyone can send it to you - even someone on TUG!

*I just looked, and the link to the form is already been posted on this forum. I recommend that you find it and save the link so you don't have to wait for someone to send it to you!

 

[TXTortoise]

Yup, I was still waiting on an email from the Resolution Team. Decided to try Chat. They gave me the link, that no phone rep would do directly, apparently.
This link happened to be the one I found by Internet search last week, but decided to use the website as the official way to make the request.

So obtuse... so going forward.

1. Use Website, Weeks Owner, Ownership List Page with link to Transaction History in upper right frame.
IF that doesn't work, just this link:

2. https://ownerservices.marriottvacationclub.com/forms/reservation-name-change-form.html

 

[LeslieDet]

Yup, I was still waiting on an email from the Resolution Team. Decided to try Chat. They gave me the link, that no phone rep would do directly, apparently.
This link happened to be the one I found by Internet search last week, but decided to use the website as the official way to make the request.

So obtuse... so going forward.

1. Use Website, Weeks Owner, Ownership List Page with link to Transaction History in upper right frame.
IF that doesn't work, just this link:

2. https://ownerservices.marriottvacationclub.com/forms/reservation-name-change-form.html

That is the version of the form that the emailed link provides, which is now different than the form that pops up if you are able to do it from the owner website. Makes me wonder if at some point they'll coordinate them.