[2023 Update] Kauai Beach Villas Maintenance Fee Bills?

[DeniseM]

I was thinking of our Dolphin's Cove bill - sorry.

 

[magmue]

I used the phone number and spoke with a human (Amanda on 12/9/2020 if that matters). They know the website is not functioning for KBV.

The automated payment-by-phone system is also not working, and they know it. I had my invoice in front of me this morning, and I entered the info they asked for 5 separate times, rejected as "Invalid" all 5 times. According to the pleasant woman I spoke to when I called back and chose the talk-to-a-human option, when KBV "returned to us (Wyndham)" last year, the database didn't repopulate correctly.

FWIW, the phone # for Wyndham Kauai Owner Services is 866-523-8477. Choose option # 2 for finances, but at the next step, don't bother with automated - there's a further option for a human.

 

[bnoble]

FWIW, the phone # for Wyndham Kauai Owner Services is 866-523-8477. Choose option # 2 for finances, but at the next step, don't bother with automated - there's a further option for a human.

Yep, that's what I'm trying now. The first time I got disconnected after being on hold for ~15 minutes. Trying again...

Edited to add: second time's a charm.

 

[tl_traveler]

Both website and the automated phone system do not work. I spent some time today trying to pay via KBV phone number listed in the maintenance bill 866-523-8477. Look like @magmue just reported the same. Call the number, option 2, then 4, will get you to human help.

 

[kitversus]

Why was I sent an email to log in and read this thread, or I'd not receive any further updates today?

 

[kitversus]

After today....

 

[DeniseM]

That means that you are "following" this thread, which means that you will get updates when there are new posts. Just ignore if you aren't interested.

 

[slweil]

I hope someone gets this, as this is an old thread. Has anyone gotten 2023 bill? I haven't and don't know who to contact. Thank you!

 

[bianchicycle]

I have not seen any yet. I emailed the new General Manager and told her that I don't want to pay maintenance for a unit that I can not use and the proposed assessment is totally out of the question for me. The more people who email her, the more they will listen to us..

 

[DeniseM]

There's a new general manager?

 

[jacknsara]

There's a new general manager?

Aloha,
Not sure who the current general manager is but this was in an email from the Shearwater
. . . On behalf of M. Kanani Ragasa, General Manager for The Shearwater Resort . . .
AKAIK she was (and perhaps still is) the KBV manager as of a few months ago
Jack

 

[DeniseM]

Oh, I didn't know that!

 

[DeniseM]

I received our MF bills yesterday - dated 11/28/22.

2 bedroom OF = $1,837.89

Annual MF $946.34
Annual Reserve Fee: $355.14
AOAO: $536.41
ARDA: $10

I did not check their numbers, but the enclosed letter says the increase is 1.9% over 2022.

Mgr: M. Kanani Ragasa

Website: kauaibeachvillasresort.com
Password: KBValoha

There is a poor quality page of pictures depicting events and maintenance projects.

No mention of the major resort issues.

 

[sjsharkie]

I received our MF bills yesterday - dated 11/28/22.

The question is (1) what percentage of owners are paying them with the non-use issue and special assessment looming; and (2) how does that compound the bad debt reserve/issue for 2023?

This is really tough for owners to pay in good faith with all of the issues that our outstanding.

 

[DeniseM]

We paid ours, because I deposited the 2023 weeks in RCI. It's too soon to say what we will do in the future.