Well since I originally posted this I have had numerous calls with marriott bonvoy. The last person asked me to forward a copy of my folio which had my marriott number. A few days later I received a e mail crediting the missing nights to my account. When I originally made the exchange with interval they said that they could not add my bonvoy number to the exchange so I ended up calling reservations and they finally added it. It seems to be a hit or miss process with getting credit if you are using interval.
Your Bonvoy # was not your wife's #, who was the name on the reservation. The # must match to the person on the reservation or they won't give credit, regardless of anything else in my experience.
My name was on both reservations and I added my Bonvoy number to both prior to arrival and both were visible in My Trips on Marriott.com. This is also not the reason they are saying they can't credit the Elite Nights. One reason is because Bonvoy doesn't show me as an vacation club owner (true, because my wife's Bonvoy is tied to our ownership) and the second is because it was a third party booking.
I didn't realize the reservation was in your name, I interpreted the below to mean it was in your wife's name:
Well that one is a confusing one. It was booked in my wife’s name but i could only bring it up on Marriott.com using my name and the confirmation number. So I added my Bonvoy number to it. The other stay with the issue was booked in my wife’s name but we use an II guest cert to change it to mine. Something we have done countless times without and issue.
Strange. Seems like they have some mis-match in the system. Good luck.
An interesting tidbit on this one from Grand Chateau. I logged into my Bonvoy account today and saw that the stay and elite nights have been posted. I did nothing more after getting this response from them about a month ago.
That's good to know. I may try that in the future. I usually burn a free II guest certificate to switch the name ahead of arrival. But now I only have one of those left till next June. I will just have to be careful when making the exchanges or bookings with II to make sure I am logged into the right account. Or use your trick to have the resort switch it at checkin.
I did the same thing recently at St. Kitts. It worked fine. My husband and I both have Marriott Bonvoy accounts as we each have the Brilliant card, but we are accumulating nights on one account to obtain the next level etc.
Yes if you add the interval reservation to your Bonvoy account in my trips before you leave then you should not have any problems getting the night credit. I have never had an issue using this method.
I can attest that it isn't 100% foolproof as my prior posts have indicated. There are times things still go wrong and getting them fixed is incredibly frustrating. Right now it seems that Vistana resorts are more prone to error. We are going to be staying at SVV for a week and I am going to charge some food and beverage to the room to see if that works. We have added Marketplace/Boutique purchases before, but those are third party and may not trigger reporting. The resort doesn't even send you a folio if you have $0 balance. We have never automatically received elite night credits at SVV on Interval International bookings. It always seems to work okay when we book with StarOptions.
I am going to try and submit another missing stay request for our Westin Mission Hills stay to see if they will finally post it.
Nothing is of course 100% fool proof. But this is a start and it’s one way to simplify things as much as possible before traveling with all the other recommendations.
Trust me, I do this every time. I just finished adding my Bonvoy number to all our reservations through year end.
While it seems the situation in the quoted post is resolved, I have the Elite nights for Grand Chateau. There are still issues with Mission Hills. They are adamant that my Bonvoy account must be associated as a VSE owner in order to get the Elite Night credits for a stay. I responded to their latest message with a somewhat terse response. If that doesn't work, I will try calling on the old telephone...