[2023] bonvoy nights credits from interval exchange

[ste104]

I just returned from a 7 night stay at Marriott lakeshore reserve and when I got home after waiting a week the 7 nights were not credited to my account. I am a owner ot Ocean Pointe and never had issues in the past getting night credits with a interval exchange.Spoke to member services and owner services and they said 3rd party reservations did not get credit. Did the policy change. I have never had a issue in the past. Thanks

 

[gln60]

That is correct….third party reservations do not get credited to Owners account if the Owner did not check in…and yes it did change…im not sure exactly when.

 

[claraj]

Darn I was hoping my interval stays would get me to Platinum this year ...

 

[davidvel]

Must be new, we have always gotten credit, as late as March of this year.

 

[BJRSanDiego]

Once or twice I didn't get credit for an exchange. The rep on the phone told me something about a 3rd party transaction (like Expedia or Hotels dot com). I spoke to the person's supervisor and got credit.

What I've been doing recently is to go to marriott dot com site and plug in My Trips before hand. Then things work like they should.

In mid Sept. I was credited (in Bonvoy) for my Marriott Newport Coast. Currently I am at 50 nights credit - - all of which were exchanges through Interval. IIRC, there was a thread on Tug late August that included the wording of Marriott's T&C regarding credit. I saved the text (but not the original tug link):

https://www.marriott.com/loyalty/terms/default.mi#vacationclub

2.1.d.ii. re Qualifying Stays excerpt: "Vacation Club Members and Residence Club Members (defined in Section 7 below) may also earn Elite Night Credit as provided in Section 7.1 and 7.2."

7.1.c. Due to the nature of the MVC Club and VSE Resort properties, the following special conditions apply to their participation in the Loyalty Program

i. Vacation Club Members will earn Elite Night Credit for a Qualifying Stay at MVC Club and VSE Resort properties, and for stays at Participating Properties as part of the Abound Exchange Program.

 

[Hindsite]

I just got 7 nights credit last week for an II exchange, so it has not changed.
What has always been the case is that is it very hit and miss and if you don't ensure that the Bonvoy number is there before you go, at check-in and check-out then you stand a greater chance of it not working.
They are reasonably consistent in not allowing missing stay requests to work, but some have driven them through.
You can try and get the credit and you may be successful.
There seems to be no foolproof way to ensure you get credit. Some advocate charging something, even small to the unit, others say that hasn't worked.
So far when I ensure that I get a folio and that the Bonvoy number is on that, it works.
Hopefully it will also work for this week, we shall see......

 

[dioxide45]

Nothing has changed, but if you don't automatically receive credit it seems to be getting harder to get a missing stay request fulfilled to fix it.

We had multiple stays over the summer using II exchanges and getaways, all but two posted automatically. I am trying to fight on the other two with little success. I submitted two missing stay requests for one stay and even did an online chat. This was for Westin Mission Hills. They refuse credit the elite nights. It was an II getaway. The other is for Grand Chateau and I just opened a missing stay request, no response back yet. These two weeks would get me to Titanium 75 nights for the year to qualify for the choice benefit and a free night certificate

I did add my Bonvoy number to both of the above stays prior to arrival and both did appear in My Trips on Marriott.com. For the Vistana stays (Mission Hill) I should have charged something to the room but didn't. They don't have a marketplace and it was the last day of our stay and the on site food and beverage wasn't open. So we checked out and left hoping for the best. Grand Chateau was odd. It was booked under my wife's name though II but only came up on Marriott.com using my name, so I added my Bonvoy number to it. Neither of us got the credit. Though my wife doesn't need more elite nights as she already hit 75 this year.

 

[dioxide45]

That is correct….third party reservations do not get credited to Owners account if the Owner did not check in…and yes it did change…im not sure exactly when.

I am not sure what you are saying here. The OP does seem to have checked in for their stay. Certainly if you are a no show, you shouldn't qualify. That has always been one of the terms and conditions and hasn't changed. The Bonvoy member must be staying in the room (though one may still get credit if they aren't).

 

[dioxide45]

Once or twice I didn't get credit for an exchange. The rep on the phone told me something about a 3rd party transaction (like Expedia or Hotels dot com). I spoke to the person's supervisor and got credit.

What I've been doing recently is to go to marriott dot com site and plug in My Trips before hand. Then things work like they should.

In mid Sept. I was credited (in Bonvoy) for my Marriott Newport Coast. Currently I am at 50 nights credit - - all of which were exchanges through Interval. IIRC, there was a thread on Tug late August that included the wording of Marriott's T&C regarding credit. I saved the text (but not the original tug link):

https://www.marriott.com/loyalty/terms/default.mi#vacationclub

2.1.d.ii. re Qualifying Stays excerpt: "Vacation Club Members and Residence Club Members (defined in Section 7 below) may also earn Elite Night Credit as provided in Section 7.1 and 7.2."

7.1.c. Due to the nature of the MVC Club and VSE Resort properties, the following special conditions apply to their participation in the Loyalty Program

i. Vacation Club Members will earn Elite Night Credit for a Qualifying Stay at MVC Club and VSE Resort properties, and for stays at Participating Properties as part of the Abound Exchange Program.

I tried this for my two missing stays. I also used it with success in the past, but so far it isn't working for two recent stays that didn't credit automatically.

 

[davidvel]

I am not sure what you are saying here. The OP does seem to have checked in for their stay. Certainly if you are a no show, you shouldn't qualify. That has always been one of the terms and conditions and hasn't changed. The Bonvoy member must be staying in the room (though one may still get credit if they aren't).

I think gln60 meant the owner of the underlying week, not the OP. But I don't agree that is the policy generally.

 

[gln60]

I am not sure what you are saying here. The OP does seem to have checked in for their stay. Certainly if you are a no show, you shouldn't qualify. That has always been one of the terms and conditions and hasn't changed. The Bonvoy member must be staying in the room (though one may still get credit if they aren't).

Owner services told the poster that 3rd party reservations did not get credit…so..I am assuming that the poster did not check in…a third party did..hopefully the poster will comeback and provide some clarity.

 

[claraj]

I have an II getaway for Streamside - Douglas coming up in December. I don't think there's a market there to buy something and charge to my room. I've added my Bonvoy to the reservation. Is there anything else I can try to do to get ENC or just hope for the best?

 

[Fasttr]

I have an II getaway for Streamside - Douglas coming up in December. I don't think there's a market there to buy something and charge to my room. I've added my Bonvoy to the reservation. Is there anything else I can try to do to get ENC or just hope for the best?

Can always buy a wristband key at check in and have it charged to your villa. An added benefit is no more searching for your key during the stay.

 

[dioxide45]

Owner services told the poster that 3rd party reservations did not get credit…so..I am assuming that the poster did not check in…a third party did..hopefully the poster will comeback and provide some clarity.

By third party, they mean reservations not booked through Marriott.com. In this case they think of Interval International as third party.

 

[jwalk03]

Keep escalating until you get the credit. Interval exchanges are entitled to ENCs same as any other owner stay.

 

[Mr. Vker]

That is correct….third party reservations do not get credited to Owners account if the Owner did not check in…and yes it did change…im not sure exactly when.

Incorrect. MVC stays through II whether getaways or exchanges all post as elite nights. I never miss any. I add my titanium number before my stay marriott.com to make it automatic. Interval is not considered third party.

 

[gln60]

By third party, they mean reservations not booked through Marriott.com. In this case they think of Interval International as third party.

We stayed at Oceana Palms on a II exchange 3 weeks ago and received 7 nights credit on my Platinum Elite Bonvoy account…the nights were credited 3 days after returning home.

 

[Mr. Vker]

By third party, they mean reservations not booked through Marriott.com. In this case they think of Interval International as third party.

deleted

 

[Mr. Vker]

Owner services told the poster that 3rd party reservations did not get credit…so..I am assuming that the poster did not check in…a third party did..hopefully the poster will comeback and provide some clarity.

That implies owner services is counting II as a third party booking company. That's not correct.

 

[gln60]

That implies owner services is counting II as a third party booking company. That's not correct.

Agreed

 

[dioxide45]

This is what the terms indicated from post #5.

i. Vacation Club Members will earn Elite Night Credit for a Qualifying Stay at MVC Club and VSE Resort properties, and for stays at Participating Properties as part of the Abound Exchange Program.

Contention always seems to be around the words "Qualifying Stay". Here is how they define it.

2.1.d. Qualifying Stay. A “Stay" or “Qualifying Stay” means all consecutive nights a Member registers for, and personally pays and stays at any Participating Property, for which (i) the room is billed to the Member, or (ii) the guest room is direct billed to the company who has arranged payment for the Member’s stay that is not associated with a convention or group meeting.

i. A “Stay” is a stay of one or more consecutive nights at the same Participating Property regardless of check-in and check-out activity by a Member who: (A) provides his/her Membership Number at the time of reservation or at check-in; (B) pays a Qualifying Rate or applies an Award Redemption for the stay; and (C) stays in one of the reserved guest rooms. A Member may only earn Points for up to three (3) guest rooms with the same check-in and check-out dates if they stay in one of the reserved guest rooms and pay a Qualifying Rate or apply an Award Redemption for all of the guest rooms.

ii. A “Qualifying Stay” is a credit pursuant to these Program Rules that counts toward earning Elite Night Credit. Except as otherwise noted in Section 4.2, Members will only earn credit for each Qualifying Night (i) which is part of a Stay at a Qualifying Rate (as described in 2.1.e.), for the guest room the Member personally pays for and stays in, and not for any additional guest rooms, or (ii) for the guest room direct billed to the company who has arranged payment for the Member’s stay that is not associated with a convention or group meeting. Members do not receive Elite Night Credit on stays at Non-Qualifying Rates (see 2.1.f.). Vacation Club Members and Residence Club Members (defined in Section 7 below) may also earn Elite Night Credit as provided in Section 7.1 and 7.2. Members staying at The Ritz-Carlton Club locations under their ownership benefit earn Elite Night Credit as provided in Section 1.2.a.

The issue with people who handle the missing stay requiests is that they see no rate charged on the folio and automatically think it isn't a qualifying stay. In reality, the same is true for home resort reservations and Abound Club Point reservations, those however tend to most automatically more times than not. We have fairly good success with getting II exchanges to post automatically, but have had two that didn't even though my Bonvoy number was attached and they showed on on Marriott.com at checkin.

 

[VacationForever]

Westin Mission Hills has been an issue, even when we have charges on the folio. I had resubmitted several times and got rejected in email each time. I then called and the person handling the call apologised for their confusion and added elite night stay to my account.

 

[dioxide45]

Westin Mission Hills has been an issue, even when we have charges on the folio. I had resubmitted several times and got rejected in email each time. I then called and the person handling the call apologised for their confusion and added elite night stay to my account.

You called Marriott Bonvoy?

 

[VacationForever]

You called Marriott Bonvoy?

Yes, after getting multiple rejections in email.

 

[dioxide45]

Yes, after getting multiple rejections in email.

My problem is that I don't even get the emails. When I did the chat they said they could see the replied to my missing stay request, but I don't get them. I don't even get the automated email when you open a missing stay request. I am going to call sometime next week to see if they can get them posted.