2023 - 2024 Directory

[Melder]

The new directory was just posted.

2023 - 2024 Directory

 

[paxsarah]

Is this saying that a guest reservation that overlaps with an owner reservation (i.e. "free") during an owner priority window must be done by calling (not online)?

 

[Richelle]

Is this saying that a guest reservation that overlaps with an owner reservation (i.e. "free") during an owner priority window must be done by calling (not online)?

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I can see why you would read it like that but I think if it was a requirement it would say "must" and not "can". One implies there is no choice. The other implies you have more then one option. "You can turn right if you want. Or you can turn left"

 

[Cyrus24]

I can see why you would read it like that but I think if it was a requirement it would say "must" and not "can". One implies there is no choice. The other implies you have more then one option. "You can turn right if you want. Or you can turn left"

I read it the same a PAXSARAH, 'if you need to................you can do so by calling'.

My initial read on this was that the system will want to take 1 of the priority GC's without regard to there being an overlapping reservation. Perhaps by calling, the Vacation Coordinator can keep the GC from using 1 of the 2 we receive. The system is so wonky, perhaps, they felt calling would help with reducing calculation errors.

Now, as I write that I see a potential problem. I reserve, I call to reserve for my guest, get the reservation such that it does not take from my 2 priority GC's. Then I cancel my reservation. Get the priority reservation with a GC without it reducing from my limit of 2.

Still think the call is being made because the system can't handle priority GC calculations on overlapping reservations. If the call creates a workaround to the GC priority limits........well, certainly, Wyndham won't let that happen.

 

[paxsarah]

I can see why you would read it like that but I think if it was a requirement it would say "must" and not "can". One implies there is no choice. The other implies you have more then one option. "You can turn right if you want. Or you can turn left"

I guess I see what you're saying, like, "If you feel nervous about booking for a guest (even though it's spelled out that their guest certificate is always allowed when you're also traveling with them), you can call." It just seems weird that this is pretty much the only instance I can think of where Wyndham specifically says you the option to call but the implication you're saying is that you can also do it online, they're just not telling us.

There are other instances of "can" in the directory where "can" is telling you the only way you can do something. For instance:

"Waitlist requests can be submitted from 10 months to 2 months prior to your check-in date." Can't do it at 11 months, can't do it at 1 month.
"When booking during the Standard and Express reservation window, you can book up to 10 suites per resort, per night." Can't book 11.

If it can only be done by phone, they should say that. If you can do it online, why mention the phone?

 

[paxsarah]

Here's a Google Drive link to a PDF I made of the directory: https://drive.google.com/file/d/1-Gt_KNU4HnRj3Q_fPq59pivDiMkcvKrs/view?usp=sharing

 

[mbger1]

Here's a Google Drive link to a PDF I made of the directory: https://drive.google.com/file/d/1-Gt_KNU4HnRj3Q_fPq59pivDiMkcvKrs/view?usp=sharing

Thanks!

 

[HitchHiker71]

I guess I see what you're saying, like, "If you feel nervous about booking for a guest (even though it's spelled out that their guest certificate is always allowed when you're also traveling with them), you can call." It just seems weird that this is pretty much the only instance I can think of where Wyndham specifically says you the option to call but the implication you're saying is that you can also do it online, they're just not telling us.

There are other instances of "can" in the directory where "can" is telling you the only way you can do something. For instance:

"Waitlist requests can be submitted from 10 months to 2 months prior to your check-in date." Can't do it at 11 months, can't do it at 1 month.
"When booking during the Standard and Express reservation window, you can book up to 10 suites per resort, per night." Can't book 11.

If it can only be done by phone, they should say that. If you can do it online, why mention the phone?

I agree it's not 100% clear here - @Richelle and I can seek clarity on this item from Wyndham and reply back with any guidance we receive back. Thanks for bringing this to our attention.

 

[chapjim]

I agree it's not 100% clear here - @Richelle and I can seek clarity on this item from Wyndham and reply back with any guidance we receive back. Thanks for bringing this to our attention.

Lack of clarity has become expected when Wyndham states policy.

Is no one there capable of writing unambiguous, definitive policy?

 

[HitchHiker71]

Lack of clarity has become expected when Wyndham states policy.

Is no one there capable of writing unambiguous, definitive policy?

We received some guidance back already. It's not a literal statement in the member directory. For example, when someone is using their timeshare for a church group that is going and must figure out one off exceptions, the point of the phone number listed is for when owners have odd circumstances like this - they should contact Owner Resolution for explicit guidance in these cases. This statement is really geared toward the average owner - not power owners (like TUG).

We also validated that the online system is aligned and calculating properly for these same use cases (this is the claim at least). In cases where a priority GC reservation is in order and there is no overlapping owner reservation, the online system will decrement a Guest Allowance. If there is an overlapping owner reservation, it will not burn a Guest Allowance.

 

[chapjim]

We received some guidance back already. It's not a literal statement in the member directory. For example, when someone is using their timeshare for a church group that is going and must figure out one off exceptions, the point of the phone number listed is for when owners have odd circumstances like this - they should contact Owner Resolution for explicit guidance in these cases. This statement is really geared toward the average owner - not power owners (like TUG).

We also validated that the online system is aligned and calculating properly for these same use cases (this is the claim at least). In cases where a priority GC reservation is in order and there is no overlapping owner reservation, the online system will decrement a Guest Allowance. If there is an overlapping owner reservation, it will not burn a Guest Allowance.

Sounds good. If only it turns out to be that way.

 

[msvca]

Here's a Google Drive link to a PDF I made of the directory: https://drive.google.com/file/d/1-Gt_KNU4HnRj3Q_fPq59pivDiMkcvKrs/view?usp=sharing

Thank you for making and sharing this. I tried to order a copy of the new directory but the website is not allowing me to submit my request.

 

[bnoble]

In cases where a priority GC reservation is in order and there is no overlapping owner reservation, the online system will decrement a Guest Allowance. If there is an overlapping owner reservation, it will not burn a Guest Allowance.

...and what happens when the overlapping reservation is cancelled? What happens if an overlapping reservation does not exist at the time the GC is issued, consuming a Guest Allowance, but later that overlapping reservation is added? I think I know what is supposed to happen (it is decremented/it is restored) but I bet that's not what happens.

 

[Richelle]

Thank you for making and sharing this. I tried to order a copy of the new directory but the website is not allowing me to submit my request.

You’ll need to call in. Te submit button issue is a known Issue that is being worked on. I called and was able to order it, no charge.

 

[HitchHiker71]

...and what happens when the overlapping reservation is cancelled? What happens if an overlapping reservation does not exist at the time the GC is issued, consuming a Guest Allowance, but later that overlapping reservation is added? I think I know what is supposed to happen (it is decremented/it is restored) but I bet that's not what happens.

That's why they list the phone number I suspect - call into Owner Resolution when special situations like this arise.