[ 2016 ] Westgate Cancellation!

[pee]

Hello,
Please help me! End of March we travelled to Florida and was fooled into getting the timeshares and asked to pay a deposit of $1000 which I did from 2 different cards. When we got to the hotel we looked more into this and I decided we should cancel. Thanks to this forum I found out we could within 10days. The following morning without fail we wrote our letter cancelling both signed and sent it via priority mail with signature. After posting the letter we decided to take back the tablet and all documents to Westgate but unfortunately my husband decided to sign another contract this time only in his name as I refused to have anything to do with timeshares or Westgate. They removed my name and gave him a new acc number. Now I have been waiting for my deposit to be refunded or some confirmation that they received our letter which has never come. I got in touch with the closing officer who has now told me that my deposit was transferred to my husbands new acc and that I should claim the money from him.
I kindly ask for advise please, the deposit was for the account with both our names which we cancelled in writing..this new account has nothing to do with me or my deposit. Should they not be refunding my deposit as it was linked to the account we closed? I need my money back any help on this matter would be greatly appreciated.
My husband does not want the timeshares and he said he will simply not pay the monthly installments because the closing officer informed him that if he did not want to continue all he had to do was stop paying since we are not based in the US. He is going for that option and my biggest concern here is my $1000 deposit that was taken from my cards.
Any assistance will be greatly appreciated. I have tried to call the office in Ocoee the number is not going through it's like the number is not in service. I have even asked the closing officer now it looks like they have blocked my contact on whatsapp and I cant get through to them.

 

[geist1223]

¿New Husband?

 

[pee]

¿New Husband?

Sorry I think I put my new post on a wrong platform.

 

[dioxide45]

Hello,
Please help me! End of March we travelled to Florida and was fooled into getting the timeshares and asked to pay a deposit of $1000 which I did from 2 different cards. When we got to the hotel we looked more into this and I decided we should cancel. Thanks to this forum I found out we could within 10days. The following morning without fail we wrote our letter cancelling both signed and sent it via priority mail with signature. After posting the letter we decided to take back the tablet and all documents to Westgate but unfortunately my husband decided to sign another contract this time only in his name as I refused to have anything to do with timeshares or Westgate. They removed my name and gave him a new acc number. Now I have been waiting for my deposit to be refunded or some confirmation that they received our letter which has never come. I got in touch with the closing officer who has now told me that my deposit was transferred to my husbands new acc and that I should claim the money from him.
I kindly ask for advise please, the deposit was for the account with both our names which we cancelled in writing..this new account has nothing to do with me or my deposit. Should they not be refunding my deposit as it was linked to the account we closed? I need my money back any help on this matter would be greatly appreciated.
My husband does not want the timeshares and he said he will simply not pay the monthly installments because the closing officer informed him that if he did not want to continue all he had to do was stop paying since we are not based in the US. He is going for that option and my biggest concern here is my $1000 deposit that was taken from my cards.
Any assistance will be greatly appreciated. I have tried to call the office in Ocoee the number is not going through it's like the number is not in service. I have even asked the closing officer now it looks like they have blocked my contact on whatsapp and I cant get through to them.

Certainly they should have refunded the amount and then had your husband make a new downpayment. However, it could be said that the original contract, being joint, the entire downpayment belonged to either of you. At this point I am not sure you will get back the original downpayment amount. You could seek it from your husband who made the boneheaded move to sign a new contract after you had already agreed to rescind. This is why we always advice to never return to the sales office. Just mail all the stuff back. Worst case is they keep $150 of your deposit to cover the costs of the tablet and other junk they gave you.

 

[pee]

Certainly they should have refunded the amount and then had your husband make a new downpayment. However, it could be said that the original contract, being joint, the entire downpayment belonged to either of you. At this point I am not sure you will get back the original downpayment amount. You could seek it from your husband who made the boneheaded move to sign a new contract after you had already agreed to rescind. This is why we always advice to never return to the sales office. Just mail all the stuff back. Worst case is they keep $150 of your deposit to cover the costs of the tablet and other junk they gave you.

Thank you so much for your response. So chances are I have lost my $1000. Is there a contact number or email for the legal department please or do I have to send another letter to them ?

 

[dioxide45]

Thank you so much for your response. So chances are I have lost my $1000. Is there a contact number or email for the legal department please or do I have to send another letter to them ?

I would think you should send something in writing demanding the refund of your deposit. They may or may not comply. You may need to get an attorney to write the letter.

 

[T_R_Oglodyte]

My husband does not want the timeshares and he said he will simply not pay the monthly installments because the closing officer informed him that if he did not want to continue all he had to do was stop paying since we are not based in the US. He is going for that option and my biggest concern here is my $1000 deposit that was taken from my cards.

I'm not sure one way or the other how sound that advice is.

I'm pretty sure, though, that the reason why the sales person told your husband to do that (instead of rescinding as you did with the original contract) is because that way the sales person won't lose their sales commission. (When a sale is rescinded, the sales person's sales commission is also rescinded.)

 

[TheTimeTraveler]

Thank you so much for your response. So chances are I have lost my $1000. Is there a contact number or email for the legal department please or do I have to send another letter to them ?

From reading your first post it sounds like Westgate doesn't want to deal with you. With that said, it is my opinion that you are now simply spinning your wheels with them.

Under the circumstances I would suggest you elevate your complaint to the Consumer Protection Division of the Attorney General's Office in the State of Florida. Carefully (and accurately) lay out exactly what has happened in your situation and put the ball in their court. They may or may not elect to assist you and you won't know unless you actually try. Let them sort it all out.

Here are a few phone numbers for the Florida Atty. General's office which may help you out: 866-966-7226 or 850-414-3990.

Best of luck!











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[pee]

From reading your first post it sounds like Westgate doesn't want to deal with you. With that said, it is my opinion that you are now simply spinning your wheels with them.

Under the circumstances I would suggest you elevate your complaint to the Consumer Protection Division of the Attorney General's Office in the State of Florida. Carefully (and accurately) lay out exactly what has happened in your situation and put the ball in their court. They may or may not elect to assist you and you won't know unless you actually try. Let them sort it all out.

Here are a few phone numbers for the Florida Atty. General's office which may help you out: 866-966-7226 or 850-414-3990.

Best of luck!











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Thank you all so much for your assistance. I will try the numbers, will also write a letter requesting my refund.
I will come back with an update and once again thank you do much.