Website Process
I just called Owner Services today to see if Marriott completed the transfer on two resale units I recently purchased (these are my first Marriotts). Apparently they did recognize the ownership (it's only been 10 days since they got the closing info). So we went ahead and changed the 2010 reservations to my name including adding the Marriott rewards account to the reservations. I also gave them my email address, since they didn't have it.
After obtaining an account number I created an online account. I then got a temporary password via email, logged in and changed it. So far it seemed to be smooth. However, when I tried to log in again later the system didn't recognize me. I get the following message:
Web site Inaccessible
My-VacationClub.com offers an array of services to Marriott Vacation Club and Horizons by Marriott Owners.
To use this Web site, you must have at least one active ownership week associated with your user account.
I thought that maybe I forgot my password, but when I try that route I get the following message:
We have attempted to send this message but no e-mail address was found for you on file. If you have recently contacted Owner Services to provide or update your email address, it may take up to two weeks for that new email address to be recognized with this process.
Please contact Owner Services at 1-800-690-9279 for assistance.
I called owner services again and they say that it's normal and it may take 2 weeks for systems to update...
I'm not in a hurry to do anything on the website but is this really how it works or did something possibly go wrong?
Is this normal?