[2006] Timeshare Help Center?

[wen92131]

Has anyone dealt with National Timeshare Help Center (NTHC) before? They're at www.timesharehelp.net. They responded to a post I had (I wanted to rent a 2dr at Embassy Kaanapali in Sept) and had a good rental rate, so I agreed. I sent them a cashier's check and am now having trouble getting confirmation from Embassy that the reservation is actually under my name. Every time I call NTHC I get excuses which are not checked out when I call Embassy to verify.

 

[timeos2]

They are very active here on TUG and although I haven't personally dealt with them I haven't heard any negatives. It seems they have always tried to get what was promised. Keep us posted what happens.

 

[wen92131]

Timeshare Help Center - never mind

There were some inconsistencies that were making me nervous but everything worked out fine (although NTHC is probably miffed at me by now - sorry). I tried to do a search on them here at the boards, before I rented, but couldn't find anything. This is a great service though and well worth the $$.

 

[Dave M]

I have rented from them. Everything went as expected.

They frequently post rentals on the Last Minute Rentals forum ("NTHC"). I don't recall any complaints posted here.

 

[anne1125]

Their resale prices sure seem high.

Anne

 

[Keitht]

There were some inconsistencies that were making me nervous but everything worked out fine (although NTHC is probably miffed at me by now - sorry).

If anybody should be apologising it is NTHC, not you. Any company that fails to provide clear responses to questions deserves to be viewed with suspicion. It would seem that at times they need to get their act together.
It is very easy to earn a bad reputation, but very difficult to regain a good one.

 

[brucecz]

We rented a week to NTHC right when they first started posting on Tug years ago and had no problems at all.

It might just have been that some type of paperwork hold up was on the resorts end and not on NTHC's end.

A lot of resorts will not give out that type of information without written permission from the owners of the week.


I know from direct dealing with both that Steve and Cindi at NTHC that they try to be as acccomadating as possible in fulfilling requests and working to make people happy.

Bruce

 

[Bill4728]

We also have had dealings wth Cindi and have nothing but good things to say.

 

[jules54]

I have also dealt with the company and was happy.

 

[richardm]

I've dealt with Timeshare Help many times in the past.. Anytime you deal with a third party rental associate- you have to be willing to give them a little time to work. They are not the owner- so there can be delays while they obtain confirmation from the seller and/or resort.

 

[e.bram]

Definately an upfront company. I respondedto an ad, they called, gave me an absurd valuation, and asked for $295.00 upfront and quarterly dues(?) to sell my TS.

 

[DeniseM]

Please note that this is a thread from 2006 that was brought out of moth balls by a spammer.

 

[MNLT28]

Waiting on NTHC

My wife and I completed a Timeshare Purchase Agreement with NTHC in November of 2009. We paid in full at that time and are still waiting to close. We have called NTHC approximately 20 times and been told for 3 months that everything is fine and that our paperwork is almost done and that we will be ready to close any day. Recently we were told on more than one occassion that our paperwork would be mailed out within a week - over a week ago more than twice. Given that it is now June (7 months), will NTHC ever deliver?

For the record, whenever I have called NTHC, they have been pleasant on the phone. Just want to know if our money has gone up in smoke.

If NTHC ever delivers, I will aplogize. However, for now I have concerns.

 

[MonicaLamStephens]

Waiting on NTHC

Hi, I used to be the general manager at NTHC. If no one has helped you yet, please let me know and I will see what I can do for you. Thanks!

 

[NTHC]

Hello,

My name is Steve Townsend and I am the owner of NTHC. I apologize for the delay you are having. Please call me on my personal cell 540-405-1239 and we will get your problem resolved.

Thanks Steve

 

[NTHC]

I just noticed this is from June. Obviously we delivered.

 

[ShareTimes20]

Is TNHC the Best Choice?

Originally Posted by wen92131
There were some inconsistencies that were making me nervous but everything worked out fine (although NTHC is probably miffed at me by now - sorry).

I, too, am experiencing some inconsistencies. Is Steve Townsend still available at that cellphone number to help? Thank you.

 

[DeniseM]

I, too, am experiencing some inconsistencies. Is Steve Townsend still available at that cellphone number to help? Thank you.

Please note that you are responding to a thread from 2006.

NTHC is an active TUG member, and I'm sure they'd be happy to talk to you about your difficulties - you should call them directly.

 

[ShareTimes20]

Yes, thank you. I realize that. However, the issue of inconsistencies is the same. Therefore, this post is helpful to me.

Regarding calling directly, the inconsistencies are from my direct conversation with NTHC. However, I can call back and speak with a different person if you think that would be helpful. Thank you.

 

[DeniseM]

Yes, thank you. I realize that. However, the issue of inconsistencies is the same. Therefore, this post is helpful to me.

Regarding calling directly, the inconsistencies are from my direct conversation with NTHC. However, I can call back and speak with a different person if you think that would be helpful. Thank you.

My understanding is that the Townsends are the owners of NTHC, so I'd ask to speak to one of them.

However, if you have general questions about the buying/selling/renting process, maybe we could help you with your question?

 

[tschwa2]

Are you having a problem with a sale or a rental. I believe Cindy handles rentals from Florida and Steve takes care of sales from Virginia.

 

[ShareTimes20]

I apologize for the delay. I had to take an important call while I was typing.

Good to know. I'll ask to speak to them directly the next time I call. However, since I'm here, I'd like to take you up on your offer to answer generic questions. Thank you.

I want to sell two timeshares, one upper and one lower. I'd like to get the concrete information on what type of fees need to be paid by the seller. For example, the final version of the fee list that I was given over the phone is:

1. Flat agent's fee (to sell the timeshare, similar to an agent's commission). $300;

2. Resort release fee (The resort says there is no such fee). $300;

3. Membership fee (to get in and stay in the system forever, which I won't need once I sell). $399 ($300 covers the membership; $99 covers the costs to list the timeshare on other websites and various locations);

4. Attorney fee (to transfer the deeds' titles). Approximately $350, as per attorney;

5. Quarterly fee (to continue to list the timeshares per quarter of the year). $0 (waived for me);

During and after that conversation specific discrepancies occurred, which made me suspicious like the original, 2006 post describes. I felt uncomfortable, like I was on a used car lot. The dollar amounts and their descriptions kept changing. I was recommended to NTHC by the Rockingham Chamber of Commerce, which gave me confidence in their service. However, my conversation with NTHC gave me much pause. The specific discrepancies can be discussed with the owners if I call back. Thank you.

 

[ShareTimes20]

Yes, I'm having trouble with selling in VA. Thank you for letting me know that I should speak with Steve.

 

[DeniseM]

Fees can vary, depending on the resort you are selling, the local laws/fees regarding transfer and recording the title, the resort's fees, whether you want title insurance or not, and of course the broker's fees.

I would ask them to send you a proposal in writing, and then I'd call Steve and go over it with him point by point. You may not want or need all the services they are offering.

 

[tschwa2]

If you feel uncomfortable don't list with them. A big slogan here is don't pay upfront fees. Their membership fee is definitely an upfront fee. The agent fee may or may not be an upfront fee depending on when it is due. There is no $300 transfer fee but I do want to say there is something like a $50 and there is a county recording fee of $50. The rest should be covered in the closing costs.

I own a couple of units in Massanutten. If you want to PM me to get an opinion on selling price, etc, I might be able to help. Through ebay and other listing sites at least 70% of Massanutten weeks have $0 value or less. The other 30% can still be had for $100-4000 absolute tops and often less.