1st eBay resale purchase

[jvball21]

Well I'm on my 13th week now. And still no transfer yet. I contacted Timeshare Cures(transfer company) last Thursday for an update. And all I got back was that "Per Gabrielle in Title Services still in process". I assume they meant Wyndham Title Services? It's ridiculous how long this is taking.

My contract finally showed up on my account. It posted 7/27/23 so that makes it about 14 weeks total. I was very excited to see it. Until I noticed I didn't get the 2023 points along with it. I got on the phone with owner services and they gave me some excuse that after a contract is signed after 6 months of the year they don't give the points to you. So I told them this doesn't apply to me since I signed the contract in May and said it's not my fault Wyndham drags their feet completing the transfer. So I kept insisting they put those points in my account. And they kept saying we do what the "contract says". So I told them I have the contract in front of me and read them the statement that says I get the points for 2023. They asked me to email them a copy and I did. Then they said they will review this and get back to me in 5 days. So hopefully I will get good news by this Wednesday. But I get the feeling I'm going to still have to fight them on this. And I hope I can win this battle

 

[dioxide45]

I have a newby question as i haven't bought anything yet... i was under the belief whether your points are deeded or CWA, you can use them at any property.. is this accurate?

We are working through a CWA purchase. My understanding is that ruing the ARP window (13-10 months), they can be used at any CWA property. I am not sure if all resorts are in CWA and I am sure some resorts have more inventory than others.

 

[CO skier]

I have a newby question as i haven't bought anything yet... i was under the belief whether your points are deeded or CWA, you can use them at any property.. is this accurate?

If you ever do buy or just to learn before you buy, the Club Wyndham Directory has a wealth of information. A detailed answer to your question may be found beginning on page 316 under the "Reservation Timelines" heading. Open this link, type '318' in the white box in the lower right (the numbering is a couple pages off, for some reason).

Club Wyndham Directory 2022

media.wyndhamvo.com

 

[CO skier]

I am not sure if all resorts are in CWA and I am sure some resorts have more inventory than others.

This is true, but I have never seen a post from someone who tried to book a Club Wyndham Access resort during ARP and could not due to a lack of available CWA inventory. If it happens, it must be a rare occurrence.

There was a fair amount of speculation about CWA inventory at resorts when Club Wyndham Access was first introduced. For years after the CWA introduction, the only way to book ARP using any type of points, required a call to Vacation Planning. Now that ARP is available online, maybe it is possible to see availability using Club Wyndham Select points during ARP at a certain resort that cannot be seen using CWA points.

There are enough Club Wyndham power users on TUG that, if this is not a rare occurrence, someone would have posted about it. (Or maybe I just missed the post.)

 

[Fido Chuckwagon]

I have a newby question as i haven't bought anything yet... i was under the belief whether your points are deeded or CWA, you can use them at any property.. is this accurate?

Correct. If they are "deeded" points then you get ARP at the property you own at (and possibly others depending on which particular property). If you get CWA, you get ARP for all resorts (for the points in that resort that the CWA trust owns). Either way, you can book at most resorts at the 10 month mark (again, with some exceptions like Margaritaville).

 

[Richelle]

My contract finally showed up on my account. It posted 7/27/23 so that makes it about 14 weeks total. I was very excited to see it. Until I noticed I didn't get the 2023 points along with it. I got on the phone with owner services and they gave me some excuse that after a contract is signed after 6 months of the year they don't give the points to you. So I told them this doesn't apply to me since I signed the contract in May and said it's not my fault Wyndham drags their feet completing the transfer. So I kept insisting they put those points in my account. And they kept saying we do what the "contract says". So I told them I have the contract in front of me and read them the statement that says I get the points for 2023. They asked me to email them a copy and I did. Then they said they will review this and get back to me in 5 days. So hopefully I will get good news by this Wednesday. But I get the feeling I'm going to still have to fight them on this. And I hope I can win this battle

This isn’t the first time this has been reported. Keep pushing. One of the owners pushed and they ended up getting the points. Not sure if they transferred them from the original owners account, or they pulled it from their own points. I would imagine it came out if the other owners account since they had the same agreement. I just couldn’t swear to it though. Please let us know what happens.


Sent from my iPhone using Tapatalk

 

[jvball21]

My contract finally showed up on my account. It posted 7/27/23 so that makes it about 14 weeks total. I was very excited to see it. Until I noticed I didn't get the 2023 points along with it. I got on the phone with owner services and they gave me some excuse that after a contract is signed after 6 months of the year they don't give the points to you. So I told them this doesn't apply to me since I signed the contract in May and said it's not my fault Wyndham drags their feet completing the transfer. So I kept insisting they put those points in my account. And they kept saying we do what the "contract says". So I told them I have the contract in front of me and read them the statement that says I get the points for 2023. They asked me to email them a copy and I did. Then they said they will review this and get back to me in 5 days. So hopefully I will get good news by this Wednesday. But I get the feeling I'm going to still have to fight them on this. And I hope I can win this battle

I didn't hear back from "John" at Wyndham on Wednesday as expected. So I emailed him again the same day asking for an update. Seems I'm just being ignored. Haven't heard anything back as of today. I also sent him a copy of the estoppel. As you all know the estoppel comes from Wyndham and in this one. It states that the buyer will receive the points as long as they have not been used by the seller for 2023, 2024 and 2025. I think I have enough documentation to back up my view that the 2023 points should be transferred to my account. I've asked the transfer company if there was anything they can do about this but they say Wyndham will not listen a 3rd party. But I did ask them to double check if the seller used any of the 2023 points. They checked and told me the seller hasn't used any points for the last 4 years. I'm going to give this a few more days before I reach out to Wyndham again.

Has anyone ever talked about a class action lawsuit against Wyndham for the way they're ripping off people like this?
I mean where do you go to file a complaint too? It's apparent I'm not the only one going thru this. I've seen many posts talking about the same things here on TUGG.

 

[rickandcindy23]

I didn't hear back from "John" at Wyndham on Wednesday as expected. So I emailed him again the same day asking for an update. Seems I'm just being ignored. Haven't heard anything back as of today. I also sent him a copy of the estoppel. As you all know the estoppel comes from Wyndham and in this one. It states that the buyer will receive the points as long as they have not been used by the seller for 2023, 2024 and 2025. I think I have enough documentation to back up my view that the 2023 points should be transferred to my account. I've asked the transfer company if there was anything they can do about this but they say Wyndham will not listen a 3rd party. But I did ask them to double check if the seller used any of the 2023 points. They checked and told me the seller hasn't used any points for the last 4 years. I'm going to give this a few more days before I reach out to Wyndham again.

Has anyone ever talked about a class action lawsuit against Wyndham for the way they're ripping off people like this?
I mean where do you go to file a complaint too? It's apparent I'm not the only one going thru this. I've seen many posts talking about the same things here on TUGG.

I would never sue Wyndham. It's like fighting city hall. You won't win, they have lawyers that are far more vindictive and powerful than any lawyer you'd find who would take this on. That would be way over the top for points you don't get transferred. I would definitely cite some examples from TUG posts that some people do get points they were promised. If Wyndham just keeps the points, it's criminal, but that's my opinion. They should at least let the former owner have them, but if they keep the points and don't let either the former or new owner have them, they have definitely stolen something that owners have/will be paying for without compensation.

 

[bnoble]

Cindy is right. The only thing you'll get by trying to sue them is a headache and a (much) bigger bill than the value of those points.

If it were me, and I thought I'd exhausted all of the "normal" channels, I'd write directly to the CEO's office: michael.brown@travelandleisure.com There is a (small?) staff monitoring that email address that is good at solving problems. I would not make a habit of using it, as there might be a limit to how much good will any of us has.

For example, I had my monthly payment for 2023 MFs/Program fees "adjusted" recently, with no information about how they arrived at the new number. I asked the "financial inquiry" email address for that information, was told they had to send it via physical mail. They did send a letter, but it was my 2022 assessment summary. Believing this could be an honest mistake, I sent them a copy of what they sent me, and (hopefully politely) asked them to try again. They are going to try again, and fingers are crossed that I get it.

If that doesn't work, then I'll move on to Owner Services, and if that doesn't work, then I'll escalate. But I am going to try to use the ordinary channels first.

 

[paxsarah]

But I did ask them to double check if the seller used any of the 2023 points. They checked and told me the seller hasn't used any points for the last 4 years.

And really, I think this is probably very typical of any owner who's selling via an eBay reseller. It's different when transfers are happening between active owners on TUG, but I'd bet the vast majority of owners desperate enough to sell through an eBay reseller have not used their current year points and aren't clever enough to do any of the machinations it would take to use future year points.

I had a contract once that transferred in the last few days of December, and the points weren't awarded with it (January use year). I had multiple interactions with owner care and didn't get anywhere, including one particularly frustrating one in which it was suggested that because I was purchasing from a third party I needed to get verification from the prior owner that they hadn't used the points - but was unable to tell me what would happen once I got in touch with them and confirmed that they had not, in fact, used the points (which mind you at the time that they listed it and when it transferred were still future year points). For some reason she insisted that Wyndham couldn't do that checking because this was some "third party" even though I pointed out to her that up until the date of transfer a week or two earlier, they were a Wyndham owner just like me, not some third party that Wyndham had never worked with. They didn't have any of those records anymore? Finally, the *next* person I talked to was much less argumentative and opened up a ticket to have an account audit performed, and I steeled myself for weeks or months of waiting and pestering - but then the audit was completed in about a week and my points were awarded. So the moral of the story is I guess keep trying? It was very frustrating for me up until it was suddenly resolved in my favor.

 

[jvball21]

I didn't hear back from "John" at Wyndham on Wednesday as expected. So I emailed him again the same day asking for an update. Seems I'm just being ignored. Haven't heard anything back as of today. I also sent him a copy of the estoppel. As you all know the estoppel comes from Wyndham and in this one. It states that the buyer will receive the points as long as they have not been used by the seller for 2023, 2024 and 2025. I think I have enough documentation to back up my view that the 2023 points should be transferred to my account. I've asked the transfer company if there was anything they can do about this but they say Wyndham will not listen a 3rd party. But I did ask them to double check if the seller used any of the 2023 points. They checked and told me the seller hasn't used any points for the last 4 years. I'm going to give this a few more days before I reach out to Wyndham again.

Has anyone ever talked about a class action lawsuit against Wyndham for the way they're ripping off people like this?
I mean where do you go to file a complaint too? It's apparent I'm not the only one going thru this. I've seen many posts talking about the same things here on TUGG.

Last update.
I just missed a call that had "RCI" as the caller Id. Very strange this call had RCI listed as the caller. Anyway, they left a message and it turned out to be from Wyndham. It was to notify me that they finally completed the account audit. And the results were that the 300k points where sitting in the account from the previous owner, duh. So after 14+weeks I finally have the 2023 UY points available to me.

What I would say to future (or even current resale buyers) is that. If you purchase (sign) a contract within the 1st 6 months of the year, regardless of when the actual transfer takes place. Keep calling and asking for the UY points you were told you would get in the purchase contract and don't let Wyndham give you excuses that you don't get them after 6 months of the year. They never produce any written documentation saying this is the case.

I know it's a pain the a** to have to wait on the phone for what seems endless minutes and then have to keep stating your points over and over that you deserve the points based on the purchase contract you signed for. But if you persevere you should come out on top.

In my case I had to provide Wyndham's own Estoppel (which clearly said the new buyer should get the points), a copy of the signed contract (showing the date the contract was purchased) and a statement from the transfer company stating that the seller did not use the 2023 UY points.

 

[rickandcindy23]

Last update.
I just missed a call that had "RCI" as the caller Id. Very strange this call had RCI listed as the caller. Anyway, they left a message and it turned out to be from Wyndham. It was to notify me that they finally completed the account audit. And the results were that the 300k points where sitting in the account from the previous owner, duh. So after 14+weeks I finally have the 2023 UY points available to me.

What I would say to future (or even current resale buyers) is that. If you purchase (sign) a contract within the 1st 6 months of the year, regardless of when the actual transfer takes place. Keep calling and asking for the UY points you were told you would get in the purchase contract and don't let Wyndham give you excuses that you don't get them after 6 months of the year. They never produce any written documentation saying this is the case.

I know it's a pain the a** to have to wait on the phone for what seems endless minutes and then have to keep stating your points over and over that you deserve the points based on the purchase contract you signed for. But if you persevere you should come out on top.

In my case I had to provide Wyndham's own Estoppel (which clearly said the new buyer should get the points), a copy of the signed contract (showing the date the contract was purchased) and a statement from the transfer company stating that the seller did not use the 2023 UY points.

Good news. I am so glad you were able to get the points. The estoppel seemed to do the trick.

Here's hoping my takers of my free Wyndham points also get their points. I had estoppels for all of them, showing all points available. Since most of the takers were TUG members and family (cousins), I don't want Wyndham to neglect to transfer the points.

So far, it's been 19 weeks since the last bunch were sent to Wyndham with transfer fees. They are so slow. I hope they hire more people in that department with that extra $100 they are getting for a transfer fee.

 

[gentile3]

Correct. If they are "deeded" points then you get ARP at the property you own at (and possibly others depending on which particular property). If you get CWA, you get ARP for all resorts (for the points in that resort that the CWA trust owns). Either way, you can book at most resorts at the 10 month mark (again, with some exceptions like Margaritaville).

thank you!