coinman374
TUG Member
Festiva Owner at Stormy Point
Hello all:
I have been reading with interest all of the comments concerning Festiva. I am new to TUGS and, boy, am I glad I joined! We bought into Stormy Point (Branson) last year and have already taken our week. On the positive side, we really enjoyed our week there. We found the resort very restful and well taken care of. The folks in the management office were efficient and courteous. The last night of our stay we had no hot water. We made a call at 11 pm (we were to check out at 10 am the next morning) and someone came from the Cabins resort (affiliated) and was able to correct the problem quickly. We would like to go back again, even thought about adding some time since we are bi-weekly (thought I could get an
We, too, received the letter about the up an coming meeting to discuss changes in the system. Being a gabby and curious person, I asked other vacationers if they had gone to the "meeting". The result were extremely negative. Folks were concerned about having to switch to points from weeks and having to "turn in their deeds". So, since I was even more curious I agreed to attend a meeting for a $50 gift card (hmmmm). Meanwhile I organized a large group of owners into a "home association" by collecting email numbers and phone numbers as we walked the property. I spoke to everyone that I could. The meeting was a dissaster! High pressure? The rep was overbearing and rude (not at first) as we spent 2 hours there. The gist was: switch to points or you will only get to use your week on the designated week (which he produced on a previously prepared document). Now that itself was indeed curious as our warranty deed states: 2bd even red with no assigned week. They are, of course, "floating". We were told of a "letter" that we were supposed to have received which had an accept or reject provision (everyone we talked to were told the same thing and none had ever received this "mystery" letter). He dissappeared onto the back porch and after consulting his "manager" he said he could extend the offer of no charge ($3000) for membership in the Adventure Club. We were threathened with numbers like "65%" of the owners are on the point system and if we weren't we'd never get to come when we wanted. When we balked at the exorbitant fee ($10,000) to "up grade" our sales person (who denied even being a sales person) became furious and refused to give us the gift card promised (said his boss would not allow it). He wanted us to sign some kind of release to show that we had refused the offer which I would not do. As I left in anger (my wife still seated) the sales person tried to offer the "same points" for 1/2 the money! Others had told us similar stories and even one was for a couple of grand less than that. As we walked around the corner he yelled at us as we walked away, "I want you to know I went ahead and signed your refusal for you!" Now I was not concerned with the legality of all of this but for my record, I recorded the 2 hour presentation so that I can accurately report what was done.
As to the Summerwind vs Stormy Point mess the club house is owned by Summerwinds as are the pools. So, Festiva was kicked out of the club house and now has to use one of the homes as a base of operations. Summerwinds brings tours to 2 of the homes several times a day and continues to build more homes. They also control an adjoining beat up motel/resort that was supposed to be torn down and a restaurant and beach and landing created. The beach has not been done and now will be put off until 2009. Many were upset by that as well. I did some investigating while there and found out that due to the heavy rains the lake had risen 15 feet and so the beach would have erroded anyway. The point of all of this is that we were led to believe that we would be given an explanation about the tiff between Summerwinds and Festiva but no explanation was ever discussed.
Everyone but 1 person that I spoke with had decided NOT to convert to the points system. Mostly this was due to the rude treatment at the "meetings". Most of us felt that a week in hand was worth more than the extra weeks that were promised for switching.
As to the reservation time on the phone, once (I had questions) I was on for about 20minutes wait time but when we made our reservations I only waited a couple of minutes. The reservationist was very helpful.
Hello all:
I have been reading with interest all of the comments concerning Festiva. I am new to TUGS and, boy, am I glad I joined! We bought into Stormy Point (Branson) last year and have already taken our week. On the positive side, we really enjoyed our week there. We found the resort very restful and well taken care of. The folks in the management office were efficient and courteous. The last night of our stay we had no hot water. We made a call at 11 pm (we were to check out at 10 am the next morning) and someone came from the Cabins resort (affiliated) and was able to correct the problem quickly. We would like to go back again, even thought about adding some time since we are bi-weekly (thought I could get an
We, too, received the letter about the up an coming meeting to discuss changes in the system. Being a gabby and curious person, I asked other vacationers if they had gone to the "meeting". The result were extremely negative. Folks were concerned about having to switch to points from weeks and having to "turn in their deeds". So, since I was even more curious I agreed to attend a meeting for a $50 gift card (hmmmm). Meanwhile I organized a large group of owners into a "home association" by collecting email numbers and phone numbers as we walked the property. I spoke to everyone that I could. The meeting was a dissaster! High pressure? The rep was overbearing and rude (not at first) as we spent 2 hours there. The gist was: switch to points or you will only get to use your week on the designated week (which he produced on a previously prepared document). Now that itself was indeed curious as our warranty deed states: 2bd even red with no assigned week. They are, of course, "floating". We were told of a "letter" that we were supposed to have received which had an accept or reject provision (everyone we talked to were told the same thing and none had ever received this "mystery" letter). He dissappeared onto the back porch and after consulting his "manager" he said he could extend the offer of no charge ($3000) for membership in the Adventure Club. We were threathened with numbers like "65%" of the owners are on the point system and if we weren't we'd never get to come when we wanted. When we balked at the exorbitant fee ($10,000) to "up grade" our sales person (who denied even being a sales person) became furious and refused to give us the gift card promised (said his boss would not allow it). He wanted us to sign some kind of release to show that we had refused the offer which I would not do. As I left in anger (my wife still seated) the sales person tried to offer the "same points" for 1/2 the money! Others had told us similar stories and even one was for a couple of grand less than that. As we walked around the corner he yelled at us as we walked away, "I want you to know I went ahead and signed your refusal for you!" Now I was not concerned with the legality of all of this but for my record, I recorded the 2 hour presentation so that I can accurately report what was done.
As to the Summerwind vs Stormy Point mess the club house is owned by Summerwinds as are the pools. So, Festiva was kicked out of the club house and now has to use one of the homes as a base of operations. Summerwinds brings tours to 2 of the homes several times a day and continues to build more homes. They also control an adjoining beat up motel/resort that was supposed to be torn down and a restaurant and beach and landing created. The beach has not been done and now will be put off until 2009. Many were upset by that as well. I did some investigating while there and found out that due to the heavy rains the lake had risen 15 feet and so the beach would have erroded anyway. The point of all of this is that we were led to believe that we would be given an explanation about the tiff between Summerwinds and Festiva but no explanation was ever discussed.
Everyone but 1 person that I spoke with had decided NOT to convert to the points system. Mostly this was due to the rude treatment at the "meetings". Most of us felt that a week in hand was worth more than the extra weeks that were promised for switching.
As to the reservation time on the phone, once (I had questions) I was on for about 20minutes wait time but when we made our reservations I only waited a couple of minutes. The reservationist was very helpful.
