Thought I would document my experience with this process.
I decided to at least consider the swap offer but when neither I nor my dad had received any correspondence from Wyndham- email or paper letter, on 11/14 I called the 866-883-3640 Wyndham Inquiries number that I had seen posted in the long thread and spoke to someone who verified my ownership, email address and phone number, which matched what she saw in the system. I searched my emails (All and Spam) as well as my dad's. We did not find anything relating to the resort closings or CWA swap. I was receiving the Club Wyndham promotional emails fine though, LOL! Anyway, she said that someone would reach out to me by email or phone by 11/20.
I also sent an email to
CWAinquiries@wyn.com on 11/19 so that I had something in writing where I stated that I had not received anything. By 11/24 I still had not received anything further, so I resent my email from 11/19 checking on it, and I called the inquiries number again on 11/25 to let them know that I was interested in considering the swap offer. I didn't want the 30 days deadline to pass before I had the chance to at least find out what the terms were.
My dad and I both finally received the swap email that we were waiting for on 11/26, subject "Update: Owners Association Vote". The email to my address was addressed to my dad, and the one sent to my dad's email address was addressed to me. Wyndham has our contact information all screwed up!
On 12/4 I received an @
travelandleisure.com email from an "Owner Solutions Specialist" introducing herself to me and stating that she had reached out to my phone number and left a message. She then sent a follow-up email on 12/8 because I had not responded to her. I then responded via email on 12/9 letting her know that I had not received any voicemails from her, and neither had my dad, but I stated the times I would be available for a phone call later that day. I received a call from her that afternoon and we spoke briefly, verifying our ownership, contact information, and an overview of the swap process, if we decided to go through with it. She said that she would need to speak with my dad as well, so we scheduled another time when we could all be on the phone together, since my dad and I live in different states.
The conference call took place on 12/11, a Thursday, and she said we would receive documents to sign via Docusign on Friday, 12/12, and via email deedback documents that we would have to print, sign with notarization, and send back via a prepaid UPS label.
On 12/12, I received an email from another person @
travelandleisure.com via Docusign, which were labeled: "Club Directory, RCI Directory, Disclosures and State Public Offering Statement," with the action to View Completed Documents. Presumably, this was sent to comply with the documents in the restructuring contracts that acknowledge that I received those documents. That same day, I received two other emails from the same person via Docusign, which were the restructuring contracts for me, and then my dad following in the workflow, to sign. The deedbacks were sent via email attachments from the Owner Solutions Specialist I had been speaking with. They gave us a deadline of 12/16 to Docusign the restructuring contracts and 12/17 to send back the deedbacks.
I looked over the documents during the weekend and formulated some questions, which I emailed back to the Owner Solutions Specialist:
1. Monthly payment for one of the contracts did not appear to be calculated correctly. The program fee was the minimum $213 instead of per thousand points. Our total billing points ownership including PIC points is 511,000, which exceeds the minimum program fee. I requested that they correct it.
2. The down payment section showed an amount as a trade-in credit on one of the contracts but as a down payment on the other. I requested that they move that amount to the trade-in credit line, so that it didn't appear that I owed a down payment. I realize that the net is $0, and somewhere else in the contract it says that fees to Wyndham are N/A, but it's the principle of the thing. I figured that if they did on my other contract, they could humor me on this one.
3. I requested confirmation that we would keep our VIP Gold status.
On 12/15 I received an email from a Wyndham Specialist offering to assist us with my questions, and I received a phone message from her on 12/16. I did not have time to get back to her, so I received a phone call and voice message from her supervisor the next day, 12/17, since the Wyndham Specialist was off that day, with responses to my emailed questions, which were:
-Monthly payment is correct. PIC points do not factor in the program fee.
-VIP Gold status would stay intact.
I called him back to discuss those responses:
1. RE: monthly payment, I calculated the cost of my maintenance fees for swapping both OIRC and Fairfield Glade contracts:
Our annual assessment statement last year showed the program fee as a line item for the 511,000 billing points:
$0.75 x 511 = $383.25
$383.25 divided by 12 months = $31.94
$31.94 x 12 months = $383.28 annual shown on 2025 annual assessment statement, which exceeds the minimum program fee. The 2026 program fee should be calculated similarly, except with the 2026 fee of $0.77 per thousand points.
I told him that the PIC points have always factored into the program fee this way. It's the only thing that Wyndham charges us for the PICs on our annual assessment statement. He said that the fees and the information on the restructuring contracts are automatically calculated by their system and "cannot be wrong." He said that if they were, thousands of contracts would be wrong, which has never happened before. I couldn't help but chuckle, and I said, "There's a first time for everything." Of course, I said that ironically, but it was probably lost on him. He said that he understood that I wanted to make sure that the fees were listed correctly, because being in the contract, that would be the exact amount that I would be charged. After our call, I emailed him a copy of our statement for him to bring to their Wyndham team for further discussion internally, and he would get back to me.
2. RE: Down payment - he said there had to be an amount in the line item, as all real estate transactions need to show something. I said that I understood that, but that I wanted the corresponding amount to be listed in the trade-in credit line, rather than on the cash down payment line. Again, he said that the amounts were automatically calculated and generated and couldn't be changed.
I thanked him for his time and said that I will wait for further consideration of the correction on the fee for my 126,000 points contract.
In the meantime, I notified the Owner Solutions Specialist that it was not possible for my dad to do his part and get the deedbacks notarized and sent by 12/17, as he is elderly and needs my assistance to get this done. A more reasonable date would be 12/23, when I would be visiting him for the holidays. I received an email from her yesterday, which said that she received approval from her manager to extend the deadline to 12/23.
The 23rd is today. I have received several reminders in the last few days to Docusign the contracts, but they still not been changed, so it doesn't look good for the contracts to be signed today, and hence the deedbacks will likely not be sent today either.
I am somewhat sad that I may have to let those contract points go.
