I put in the reservation number into the Bonvoy # field, hence the f!@# up.
I already tried marriott Bonvoy side and they said they cannot change. Maybe I can call the timeshare?
The resort may not even be able to see the reservation this early. I understand that they really don't get reservation details until a couple months out from checkin.
Thanks. Another way around it is to retrade it for exactly the same date at the resort. It's Christmas week so I will have to be patient.
Yes, that should also work. There is certainly some process that removes Bonvoy numbers when a week is deposited. So it can apparently be done, but I don't think reps in customer service are able to do it. The resort can certainly change it when you check in.
Thanks! That is certainly one way to do it if they would do something about it.
www.facebook.com
The problem is that once I added a wrong number, they can't even change it.Have a go at messaging the Bonvoy FB page and see if they will help. They usually respond quite quickly and will ask you questions to verify your account and then they may change the Bonvoy number field. The Bonvoy phone reps can be less than knowledgeable with some things that are not straightforward.
I use them to add the Bonvoy number to my II reservations and it seems to work no problem.Marriott Bonvoy
Marriott Bonvoy. 4,467,298 likes · 90,704 talking about this. Meet Marriott Bonvoy, a travel program with extraordinary hotel brands & endless experiences.
If you call II within 24 hrs you can likely cancel this one and retrade the existing reservations and not even have to fool with retracing.
Now they'll use some system to wipe the Bonvoy number from that week you retrade out of. There is a process to do it, it just doesn't seem like they want to do it or the people who we can talk to don't have the power to do it.
It's going to be hard to explain to II as to why I would want to do that when it is the same resort, and check-in date.. I don't want to risk losing this new exchange. I will just retrade the other one.
If it ain't broke, no need to fix it. Glad it worked out for you. I suspect you won't make that f!@# up again?
Retrade then retrace back if it's in the corporate account then cancel the other since you're still within the 1 day limit.
I think the new trade came from an OGS, so it wasn't just sitting online to grab via a retrade. It seems the only advantage to your scenario is is having a week no longer tied up in a confirmed exchange that you need to continue to monitor?
The advantage is that if it's successful you have the other week to set up an OGS instead of worrying about a retrade.
I don't want to retrade it because once the new exchange gets released/cancelled, the week is unlikely to show up for retrade. I have no issue retrading the f!@# up week later.
If you don't care to have the second week back for an OGS then it didn't matter (too late now anyway). But for others who might be in a similar situation and have a corporate account (so no extra costs) then I think there was an excellent chance to get your first exchange where you could access your week and get your second deposit back to use for an OGS. Worst case scenario is you retraded the first week and couldn't find the unit again. In that case you have what you need with the second exchange and have to retrade using the first week which you are now going to do anyway. It's always a good feeling to have what you want/need with an exchange. I've retraded many times trying to upgrade view and in some cases retraded back into the first match because it was a better option.
