Multiple Club Dues for enrolled and unenrolled Abound VOI’s

[CPNY]

After checking my MF statements this morning it seems I was charged the $270 presidential club dues fee on my post 8/9 mandatory contract that is not enrolled in Abound. I also received a $270 presidential club dues fee on one of my enrolled around mandatory (pre 8/9) resale contracts.

I was told I’m responsible for the presidential club dues AND the ancillary fees for the unenrolled mandatory resale…. Say what now?!

Edit…. VSN fees will be charged to all post 8/9 mandatory resale units in ADDITION to the Abound Club Dues if you have a mix of enrolled and unenrolled mandatory units.

Frustration Alert: It seems that Marriott is clueless, No one can answer a question after two hours on the phone with resolution services. They rolled out a program with FAQ’s without notice, they add in cut off dates for eligibility before the program is released, then they have no idea how to handle any issues. What a mess. In addition to that, they have no idea why I was being told I was outside of the booking window for a ritz property 6 months away.

To those with post 8/9 resales and abound eligible vistana VOI’s, check all of your MF’s!

 

[dioxide45]

If anything, at most that post 8/9 mandatory should just have the lower VSN fee.

I would think any ineligible weeks would be required to pay the a la cart fees as applicable? No different than opting out.

 

[CPNY]

If anything, at most that post 8/9 mandatory should just have the lower VSN fee.

I would think any ineligible weeks would be required to pay the a la cart fees as applicable? No different than opting out.

Anything for Marriott to charge owners more. It’s the double Dues that’s the killer, it’s no different than RCI. Fees upon fees upon fees

 

[Eric B]

IMHO it's probably just the fault of hosed up IT. All the mandatory units I own are pre-8/9 and my bills include the fee for Chairman's club on my first bill plus a $60 VSN fee on the one I was usually charged for the second VSN unit. I'm giving it a bit for them to work things out until I see the actual bills, then I'll start complaining and elevate it.

 

[byeloe]

I have only been charged the 1st VSN fee of 170.50 even though I own two eligible contracts and should be at "select" level.

 

[timsi]

IMHO it's probably just the fault of hosed up IT. All the mandatory units I own are pre-8/9 and my bills include the fee for Chairman's club on my first bill plus a $60 VSN fee on the one I was usually charged for the second VSN unit. I'm giving it a bit for them to work things out until I see the actual bills, then I'll start complaining and elevate it.

Even if it may be the fault of the IT department, the correct way for the customer service to deal with it is to recognize the problem, apologize, and start addressing the issue. It does not seem this is what CPNY has experienced today.

 

[Red elephant]

That is what I am told. I will be paying $270 for chairman plus VSN fee for Harborside so now I am paying more money.

 

[CPNY]

That is what I am told. I will be paying $270 for chairman plus VSN fee for Harborside so now I am paying more money.

It’s absolutely ridiculous. There should be one club dues for all VOI’s inside and outside or Abound. They did it with developer purchases and unretroed resale mandatory units. It’s a money grab by a greedy and secretive company.

 

[CPNY]

Even if it may be the fault of the IT department, the correct way for the customer service to deal with it is to recognize the problem, apologize, and start addressing the issue. It does not seem this is what CPNY has experienced today.

The owner services rep Omar was actually great. He spent two hours trying to figure it out with res services, they over at RS were clueless and were reading through things like I was. They came to the conclusion that I’ll be paying the Abound Club dues for everything pre 8/9 and a VSN dues for evergthing post 8/9.

 

[CPNY]

That is what I am told. I will be paying $270 for chairman plus VSN fee for Harborside so now I am paying more money.

I just received the email saying Hra Will be paying the new dues even tho they aren’t in abound lol.

 

[DanCali]

I just received the email saying Hra Will be paying the new dues even tho they aren’t in abound lol.

That actually makes sense, especially for multiple week owners at VSN (like yourself too).

For example, I already pay club dues because of WKV. Would not be fair for me to also pay VSN just because they didn't add it to Abound yet.

 

[tschwa2]

That actually makes sense, especially for multiple week owners at VSN (like yourself too).

For example, I already pay club dues because of WKV. Would not be fair for me to also pay VSN just because they didn't add it to Abound yet.

but on the other hand if you only own hra, you may be paying more in fees without any of the benefits in participating with abound. That person still has to pay interval exchange fees when exchanging internally with their unit, still may have hk fees and guest certs within svn, etc.

 

[dioxide45]

but on the other hand if you only own hra, you may be paying more in fees without any of the benefits in participating with abound. That person still has to pay interval exchange fees when exchanging internally with their unit, still may have hk fees and guest certs within svn, etc.

That isn't what the email indicates. From another thread;

Impact on VSN Fee Payments
Please note that although Harborside Resort at Atlantis will not be included in the Abound exchange program initially, you will receive a bill for new consolidated Club Dues based on the new Owner benefit level that you will receive. The consolidated Club Dues structure minimizes a la carte fees and may reduce your overall exchange costs. In addition, you will continue to receive all the exchange benefits and opportunities currently available through the VSN.

I read that to mean that there will be no HK, GC, II exchange or other a la cart fees. So you do get some benefits from the higher Club Fee.

 

[tschwa2]

As of today if I use a 2023 harborside unit to exchange into a 2023 marriott unit, it charges the $164 exchange fee. i guess I will have to wait and see if that changes in the near future.

To be honest I wasn't clear from the email that someone with a harborside wouldn't have to pay two club fees if they had abound eligible plus harborside just that the fees would be based on your new level not the old vsn structure of 1 unit plus 1 extra (reduced rate).

 

[dioxide45]

As of today if I use a 2023 harborside unit to exchange into a 2023 marriott unit, it charges the $164 exchange fee. i guess I will have to wait and see if that changes in the near future.

To be honest I wasn't clear from the email that someone with a harborside wouldn't have to pay two club fees if they had abound eligible plus harborside just that the fees would be based on your new level not the old vsn structure of 1 unit plus 1 extra (reduced rate).

My SVV weeks still show the exchange fees when trading through II. I suspect they just haven't implemented this yet.

 

[Red elephant]

I just received the email saying Hra Will be paying the new dues even tho they aren’t in abound lol.

I did not receive that email and my maintenance fee bill for HRA is charging me a VSN fee.

 

[Red elephant]

That actually makes sense, especially for multiple week owners at VSN (like yourself too).

For example, I already pay club dues because of WKV. Would not be fair for me to also pay VSN just because they didn't add it to Abound yet.

I am chairman and now I have to pay full VSN fee for HRA. That is what was billed. All the others had no VSN fee in the maintenance fee bill. Not sure what happened there. I am still waiting for that email.

 

[dioxide45]

I did not receive that email and my maintenance fee bill for HRA is charging me a VSN fee.

How much is the fee?

 

[Red elephant]

I think it was $150 or $155

 

[Red elephant]

How much is the fee?

I think it was $150 or $155 cannot check as access to VSN is horrible.

 

[tschwa2]

How much is the fee?

The estimated fees show the vsn fees but neither phase 1 or phase 2 have finalized 2023 bills online at this point.

 

[kozykritter]

My SVV weeks still show the exchange fees when trading through II. I suspect they just haven't implemented this yet.

The elimination of transactional fees applies for transactions initiated January 1st 2023 and after. If you do a transaction now that's for 2023 usage or beyond, you will still pay the corresponding transaction fees. The one fee that they may waive in 2023 is the extra housekeeping fee on reservations made now for 2023. It would be logical for them to not collect this since that charge is actually added to your bill during your stay but then again who knows.

 

[CPNY]

That actually makes sense, especially for multiple week owners at VSN (like yourself too).

For example, I already pay club dues because of WKV. Would not be fair for me to also pay VSN just because they didn't add it to Abound yet.

I still don’t see why abound enrolled and unenrolled VSN units should be charged separate fees.

Mandatory resale units and developer purchased VOI’s still only paid one VSN fee even though the resales weren’t eligible for bonvoy point conversions, eligible for other benefits, or counted toward elite status.

This actually kills the resale market. Post 8/9 mandatory resale units will be responsible for separate VSN fees above any owned Abound units. This is now just a money grab by Marriott

 

[CalGalTraveler]

Agree this is a money grab. IMHO...all the timeshare companies are finding ways to monetize resale and arbitrage trading one paper cut at a time. This is a rather large paper cut especially since some properties such as WKORV and WKORVN have premium maintenance fees. Grrrr...

Their response is likely: "You can opt out of Abound and pay for one VSN fee" but I don't think you want to do that.

I thought about purchasing another WKORVN mandatory to have one unit in Abound (grandfathered unit) for points and one outside to use. Will need to weigh this relative to the cost of buying into Abound for minimum cost. Might be less expensive to buy an inexpensive MVC resale deed and enroll it.

 

[CPNY]

Agree this is a money grab. IMHO...all the timeshare companies are finding ways to monetize resale and arbitrage trading one paper cut at a time. This is a rather large paper cut especially since some properties such as WKORV and WKORVN have premium maintenance fees. Grrrr...

Their response is likely: "You can opt out of Abound and pay for one VSN fee" but I don't think you want to do that.

I thought about purchasing another WKORVN mandatory to have one unit in Abound (grandfathered unit) for points and one outside to use. Will need to weigh this relative to the cost of buying into Abound for minimum cost. Might be less expensive to buy an inexpensive MVC resale deed and enroll it.

While I am very grateful for the abound access with mandatory resales pre 8/9. This makes me concerned for the future of the VSN.