We wanted to take a moment to respond. Needless to say, we've been a little busy with Hurricane Ian and resort closures.
For our supporters, thank you so much!!
For those of you who are unhappy, we do absolutely understand why some owners would be upset with the new default sorting and we did expect it. Our management team has reviewed every comment and thank you all for taking the time to let us know your thoughts.
Currently, we have no plans to change the the default view. Our visitors are always welcome to re-sort postings using any of the criteria from the drop down and also use the filters. We understand that this isn’t the outcome that some owners desire, but we believe that it gives priority to the postings that protect both the renter and the owner.
Many owners don't realize that they're the targets of scammers just as often as the renters are. We've seen many cases where an owner's personal email is hacked, and the scammer will impersonate the owner and intercept rental funds intended for the owner. We're coming into the season where we see the most of that activity. So, we had to weigh all sides of the matter and simply want every owner's week to rent, and we want everyone to be safe, owners and renters alike.
For those owners who have no interest in using our Online Booking, our Customer Service team can certainly cancel your posting(s) and request the refund. If you're interested in trying either RedWeek Verification or Full Service rentals, please let our Customer Service team know and we will see what we can do to help.
To answer a few questions that have come up:
We do not verify any reservation from Interval International or RCI. Renting units obtained through them violates the terms of both companies and we don't want to see a renter's reservation canceled because of it.
For Byloe, If you're not a US Citizen, you can make that selection when your Tax information is requested and you'll be able to bypass entering the information.
Edited to add that you can always contact us at
support@redweek.com