Website issues

[HitchHiker71]

View attachment 67937
I DONT OWN WORLD MARK!

This is crazy -

Yet another point of data that shows that Wyndham is essentially performing a dual login across both systems to facilitate that Club Pass availability search functions. Not a good design IMHO - but that's just my view from the cheap seats so to speak.

 

[noreenkate]

I have no idea what that means….

this was my only fear about buying into Wyndham-

the resorts themselves are great for our purposes- the locations are where we want to go

BUT from day 1 the computer system has been almost impossible for me to use…OR EVEN PAY THEM!

 

[paxsarah]

Yes but the platform is shared by both Worldmark and wyndham users. It seems like you picked a userid that someone already has. Pick another.

It's not like she's picking a new userid - this is her existing userid with Wyndham, as far as I can tell. I'm not aware of any way as an existing user to simply pick another.

 

[noreenkate]

It's not like she's picking a new userid - this is her existing userid with Wyndham, as far as I can tell. I'm not aware of any way as an existing user to simply pick another.

I use the apple user/password auto fill-
So that is the user id and password that owner care set up for me this past March! It has been one IT issue after another.

I am not computer literate by any means- but I can point and click on every other website with no issues…I haven’t even taken my first vacation yet and I am frustrated beyond belief…I honestly have no ide how you guys with a kazillion points manage this- I have been trying to pay my maintenance fees since the 1st of the month.

 

[noreenkate]

Yes but the platform is shared by both Worldmark and wyndham users. It seems like you picked a userid that someone already has. Pick another.

This is what was assigned to me-

Just a little perspective here-
I own 2 DVC, Marriott, 2 VV contracts…
I have no problems with any of the other websites.
Ohh and manage to use both RCI & II accounts

 

[HitchHiker71]

I have no idea what that means….

this was my only fear about buying into Wyndham-

the resorts themselves are great for our purposes- the locations are where we want to go

BUT from day 1 the computer system has been almost impossible for me to use…OR EVEN PAY THEM!

Are you a resale only Wyndham owner? Or did you purchase developer points directly from Wyndham?

 

[noreenkate]

Are you a resale only Wyndham owner? Or did you purchase developer points directly from Wyndham?

Resale L-rd knows I would never pay full price this $&@“

 

[keno999]

Yet another point of data that shows that Wyndham is essentially performing a dual login across both systems to facilitate that Club Pass availability search functions. Not a good design IMHO - but that's just my view from the cheap seats so to speak.

The verification codes for both CW & WM definetly come from the same source

 

[HitchHiker71]

Resale L-rd knows I would never pay full price this $&@“

If you are resale only then the WM login makes less sense - as you wouldn't even have access to Club Pass in the first place, so any potential dual login issue for a resale only owner shouldn't come into play.

 

[HitchHiker71]

The verification codes for both CW & WM definetly come from the same source

Yes they are using the same third party MFA provider for both the WM and CWP sites. This is all part of Wyndham's strategy to migrate all timeshare systems to a common platform.

 

[WyndhamBarter]

Just one more data point for the hazy TFA story:

We are both CWP and WM owners. Several months (over a year?) ago our
WM login name was forcibly reset to be the email address we used for
both instead of our WM owner number, as it had been for years.

Then our early-Voyager-rollout CWP user name was forcibly reset to
that same email address. We don’t log on to WM very often, so it
was fairly recently we discovered that the (haha) SSO-delusional
email address no longer worked for WM logins, only CWP.

The ‘hilarious’ part is that finally over the phone, OC told us they
didn’t have the ability to reset our WM login id to something new,
say a new&different email address. But they could force a password
reset and tell us our assigned username. Guess what? Our assigned
user name for WM was the one we ourselves chose *for* *CWP* in
the early Voyager rollout process. (And later forcibly taken away.)

OK, fine. Believe it or not - everything works now. Fingers crossed
for the future, as always.

 

[rickandcindy23]

My login and Rick's login still do not work. We are beyond disappointed in Wyndham for treating us with such disrespect to not even try to help us get logged into the site.

I needed to plan a trip for early January and hoped for the discounted stays for our drive to Orlando. We would be staying in Branson and in Nashville on the way. This is craziness. I just want to plan it all myself and see what's available. Now I have to call Wyndham and have someone go over what I can get in those places. I have to trust someone at Wyndham. How in the world do I trust anyone right now?

 

[noreenkate]

My login and Rick's login still do not work. We are beyond disappointed in Wyndham for treating us with such disrespect to not even try to help us get logged into the site.

I needed to plan a trip for early January and hoped for the discounted stays for our drive to Orlando. We would be staying in Branson and in Nashville on the way. This is craziness. I just want to plan it all myself and see what's available. Now I have to call Wyndham and have someone go over what I can get in those places. I have to trust someone at Wyndham. How in the world do I trust anyone right now?

I hear ya - I have a tiny amount of points left athat I cannot login to access- I jam looking at paying $379 a night for a hotel at Dollywood with a minimum 3 night stay in December- it would be ideal to grab a stay at one of the Wyndhams there instead.

 

[noreenkate]

Okay something must have changed because I can now login to Wyndham - unable to login at pay site so once again used the one time payment option

*** anyone else having trouble staying logged in?
While trying to book last night every time the page changed I would have to login again-

example -
Home Screen after login-
Click on search bar resorts-
Prompted to login again
Pick resort check availability
Prompted to login again…

- at least now it’s letting me login but it’s taking forever waiting on each and every message verification

 

[WyndhamBarter]

That smells to me a little like a browser/webserver interaction issue.
@HitchHiker71 is tracking at least one similar report.

What browser/OS are you using? Have you tried (a)switching browsers,
(b)running your browser in private/incognito mode, (c)clearing any/all
browser cookies/caches/etc you can find?

I think several of us (including me) have experienced the need to
re-log-in recently, but it’s been tricky to pin down exactly when.

Congrats on getting login to work at all! Can you share some
of that karma with @rickandcindy23?

 

[noreenkate]

What browser/OS are you using? Have you tried (a)switching browsers,
(b)running your browser in private/incognito mode, (c)clearing any/all
browser cookies/caches/etc you can find?

Again - not computer literate by any means - So I will answer as best I can…

I am an apple user - running the latest IOS on all devices MacBook, iPad and iPhone
- I only use Safari. I don’t think I use incognito mode just the regular safari privacy stuff in settings and cookies well i don’t usually clear them until there is a problem- for what it’s worth I didn’t clear them or do anything different…

 

[WyndhamBarter]

I’m not at all saying you’re doing anything wrong.

I was just offering a few suggestions that sometimes make
up for, um, incomplete software engineering on the website.

I’ve gotten the impression that the Voyager folks do a lot more
of their testing on the most-common platforms - namely
Microsoft Windows and Explorer and now Edge browsers.
One would hope they would also test at least on iPhone/Safari,
but I don’t know how much.

Anyway - Chrome runs on all the OSes these days, so it might
be worth a try. And private/incognito browsing mode sort of
simulates flushing cache and cookies evey time you start
a browser.

 

[HitchHiker71]

That smells to me a little like a browser/webserver interaction issue.
@HitchHiker71 is tracking at least one similar report.

What browser/OS are you using? Have you tried (a)switching browsers,
(b)running your browser in private/incognito mode, (c)clearing any/all
browser cookies/caches/etc you can find?

I think several of us (including me) have experienced the need to
re-log-in recently, but it’s been tricky to pin down exactly when.

Congrats on getting login to work at all! Can you share some
of that karma with @rickandcindy23?

I've definitely noticed an uptick in getting booted back to the login screen recently when performing availability searches and attempting to make reservations. It seems to have resolved for me personally over the past week - best guess they made some changes to some logic that is stored in cookies and the cookies have cached data that interferes/conflicts with the new logic. If the data stored in the cookie is presented and doesn't align with the expected result - it is sometimes interpreted as a potential browser compromise/security issue and therefore the system logs you out automatically. Once the cookies are working correctly - this issue seems to resolve. Just pure speculation on my part to be clear.

Sometimes clearing cache will help to resolve these types of issues as well - sometimes not - you may still get booted back to the login screen until the cookie cached data is properly populated. This usually takes a few iterations of whatever it is you are doing to take full effect, and the user experience may vary dependent upon OS/browser versions/etc.

 

[Sandy VDH]

I like a lot of others had a lot of issues last wednesday, but since they fixed it thursday I have been having no issues logging in or booking.

Clearing your cache would be a good idea, as that is often the source causing the problem, older version of something that is stored in cache and it is using that instead of newer version. .

 

[littlestar]

I figured out that I had to hit the Switch Membership button on the left side of the screen to find our Wyndham points membership. Some how when the update was done an old fixed week unit we bought and sold years ago was the only thing showing when I logged in. When I hit the Switch Membership button and check the button for Club Wyndham points it toggles to our Club Wyndham points ownership. The RCI Wyndham portal still won’t work.

 

[HitchHiker71]

I figured out that I had to hit the Switch Membership button on the left side of the screen to find our Wyndham points membership. Some how when the update was done an old fixed week unit we bought and sold years ago was the only thing showing when I logged in. When I hit the Switch Membership button and check the button for Club Wyndham points it toggles to our Club Wyndham points ownership. The RCI Wyndham portal still won’t work.

What exactly happens when you try to use the RCI portal? Have you tried using the Wyndham/RCI direct login here: https://clubs.rci.com/home?isCampaignBypass=true&cbBrand=wvr

Use that link and enter your normal Club Wyndham login credentials (not any separate RCI login credentials if you have any).

 

[kenwmey]

I haven't had issues logging in, but I just noticed the links to my contracts gives this:
Sorry!
The page you’re looking for took a vacation.
Travel back to the homepage.

The IT department associated with Fairfield and Wyndham has sucked donkey .... things forever, and it doesn't look like it will change.

 

[littlestar]

What exactly happens when you try to use the RCI portal? Have you tried using the Wyndham/RCI direct login here: https://clubs.rci.com/home?isCampaignBypass=true&cbBrand=wvr

Use that link and enter your normal Club Wyndham login credentials (not any separate RCI login credentials if you have any).

Thank you! It worked.

When I would try to use RCI thru the Cub Wyndham site it would just clock and spin. I didn’t even know there was a separate stand alone clubs site for RCI. Thanks for the info.

 

[Mary W]

My latest frustration with the website is that for some locations the availability calendar does not work when you choose a larger unit.

1) Wyndham Inn at the Park. If you choose All Suites or Studio, the calendar will show availability and a unit will pop up. If you select one or two bedroom in the dropdown menu, the availability on the calendar does not change. You select dates that appear to be available and you get the message "Something unexpected just happened."

2) Margaritaville Rio Mar- You can see availability for studios and one bedroom units, but you get "Something unexpected just happened" if you try to search specifically for three bedroom units.

I understand that larger units at these resorts are really hard to come by, but why can't the calendar show the actual true availability?

I've used Chrome, Edge and Safari and it doesn't seem to make a difference.

 

[rickandcindy23]

Still cannot log in.

So tired of the hassle of all of it.

Our two sons have never set up an account. I was going to have them attempt to set up their log-ins, so I can use their log-ins, but that verification process could be a PIA for my sons because they will get text messages/ emails, and they both work and have little kids. Not really easy for them.