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Former Wyndham Sales Rep Answering Questions

RowdyRiner said:
No. Only time you're not invited to an "Owner Update" is if you call corporate and request to be on DNG (Do Not Gift) list. I've sold to people who just bought a month prior and to people who haven't bought in 20 years.
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I did not ask to be on the DNG list, but, have not been invited to an update in over 1.5 years. Yes, I did go to 4 updates in 4 months, the last of which, almost sold me on an upgrade to Founders/PR. I like the occasional updates, how do I get off the DNG list?
 
Cyrus24 said:
I did not ask to be on the DNG list, but, have not been invited to an update in over 1.5 years. Yes, I did go to 4 updates in 4 months, the last of which, almost sold me on an upgrade to Founders/PR. I like the occasional updates, how do I get off the DNG list?
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Call Wyndham 800 number.
 
HitchHiker71 said:
I must say it is a very sad state of affairs if the sales qualification process is essentially tied to how gullible the customer actually is as opposed to whether the timeshare product is actually a good match based upon the actual customer’s vacation wants and needs. This basic fact proves why timeshare companies enjoy such miserable reputations with their customer base in general.


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I would say the only exception to this is probably Disney, which while very expensive, does not utilize high pressure sales tactics.
 
How many tours/presentations does a single salesperson do on average per day?
 
RowdyRiner said:
I'm a former Wyndham Sales Rep and I'm trying to fill my down time at work so I am here to answer any questions related to Wyndham Sales. I am not here to promote anything. I am just bored and wanting to answer truthfully. I gain nothing from this except the joy of clearing the air for some confused owners.
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I would like to know why Wyndham club is sending out letter to us owners that help others out with our points and saving a little on monthly cost. Whenever my wife and I attended a sales presentation we were always told that out points were ours to use as we liked and if we wanted to rent some of our points out we could and heard this a number of times over and over at sales presentation. Now Wyndham is saying I am a commercial person and that is not allowed to use my points as I desire and I am limited on the number of guest reservations I can use.
Now getting nasty letters telling I can get additional penalties and privileges being suspended or terminated. How can someone like me paying Wyndham over $ 100,000.00 over the years not be allowed to use my points as I desires. Are last two sales presentation the salesperson total us that we could sign up with Wyndham who would rent extra points we had. How can Wyndham do that and I am not allowed to do my own rentals do I need to get an attorney?
 
RowdyRiner said:
I'm a former Wyndham Sales Rep and I'm trying to fill my down time at work so I am here to answer any questions related to Wyndham Sales. I am not here to promote anything. I am just bored and wanting to answer truthfully. I gain nothing from this except the joy of clearing the air for some confused owners.
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When did you stop working for Wyndham? Prior to the pandemic?


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What is the largest (dollar amount) that you sold to a single person in a single sale and what was the smallest (that wasn't $0)
 
Varanauski said:
I would like to know why Wyndham club is sending out letter to us owners that help others out with our points and saving a little on monthly cost. Whenever my wife and I attended a sales presentation we were always told that out points were ours to use as we liked and if we wanted to rent some of our points out we could and heard this a number of times over and over at sales presentation. Now Wyndham is saying I am a commercial person and that is not allowed to use my points as I desire and I am limited on the number of guest reservations I can use.
Now getting nasty letters telling I can get additional penalties and privileges being suspended or terminated. How can someone like me paying Wyndham over $ 100,000.00 over the years not be allowed to use my points as I desires. Are last two sales presentation the salesperson total us that we could sign up with Wyndham who would rent extra points we had. How can Wyndham do that and I am not allowed to do my own rentals do I need to get an attorney?
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I can answer that but that is too much to message. You can DM me if you want to to contact me and I'll answer.
 
dioxide45 said:
What is the largest (dollar amount) that you sold to a single person in a single sale and what was the smallest (that wasn't $0)
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Largest was $110,000. Smallest was $15,000. Smallest package you can sell though is about $7,000 or however much 28,000 points cost now. Was $253 per 1,000 when I was there.
 
RowdyRiner said:
I left almost 2 years ago. I was there before, during, and after COVID
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Two years ago would put you in fall 2020 timeframe. This exit timeframe pre-dates the changes to the VIP hybrid ownerships implemented in August 2021 and the formalization of the blackout dates for rentals, and it certainly pre-dates the beginning of the cease and desist letters that commercial renters started receiving in fall 2021 - roughly one year ago now. I make this last point because you responded to the poster regarding the cease and desist commercial rental warnings as if you worked at Wyndham when this process started - but you were already gone from Wyndham by then if you left almost two years ago. Does this mean you are going to provide guidance based upon something other than your actual work experience as a result? That’s just fine of course - we all get info from third party sources in life - I just want to be clear about the sources is all.

If you are wondering from where I source my information, I work directly with several Wyndham senior executives, and key members of the Wyndham digital transformation team that focus on the owner website experience, on a regular basis to help improve the customer experience and provide direct feedback from TUG based upon owner experiences reported here.


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You mayy have already answered this. For easy round numbers... On $100,000 sale can you please break down the commissions.
 
HitchHiker71 said:
Two years ago would put you in fall 2020 timeframe. This exit timeframe pre-dates the changes to the VIP hybrid ownerships implemented in August 2021 and the formalization of the blackout dates for rentals, and it certainly pre-dates the beginning of the cease and desist letters that commercial renters started receiving in fall 2021 - roughly one year ago now. I make this last point because you responded to the poster regarding the cease and desist commercial rental warnings as if you worked at Wyndham when this process started - but you were already gone from Wyndham by then if you left almost two years ago. Does this mean you are going to provide guidance based upon something other than your actual work experience as a result? That’s just fine of course - we all get info from third party sources in life - I just want to be clear about the sources is all.

If you are wondering from where I source my information, I work directly with several Wyndham senior executives, and key members of the Wyndham digital transformation team that focus on the owner website experience, on a regular basis to help improve the customer experience and provide direct feedback from TUG based upon owner experiences reported here.


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Well my current occupation involves working with Wyndham Owners everyday so I have multiple copies of these letters from all of my owners and I have plenty of knowledge on them.
 
RowdyRiner said:
Well my current occupation involves working with Wyndham Owners everyday so I have multiple copies of these letters from all of my owners and I have plenty of knowledge on them.
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Got it and thanks for the additional color. If you are comfortable sharing the same details via DM to me regarding the answers to the poster above - please feel free to do so - I will then figure out a way to wordsmith and/or generalize after we come to mutual agreement on the verbiage as it relates to the FAQ idea - if applicable.


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Here's something I'm curious about. After the presentation when I sit down with the sales person, does he/she have my account details available? The reason I ask is because after we spend a few minutes discussing various Wyndham programs, I stop them to say that none of those programs apply to me because all my points are resale. They always seem surprised by this. Is that part of the game or have they really not looked over my account status before we start?
 
kaljor said:
Here's something I'm curious about. After the presentation when I sit down with the sales person, does he/she have my account details available? The reason I ask is because after we spend a few minutes discussing various Wyndham programs, I stop them to say that none of those programs apply to me because all my points are resale. They always seem surprised by this. Is that part of the game or have they really not looked over my account status before we start?
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We also get the bit where they sit and talk for a few minutes then say they have to go pull up our account information. That is just a ploy to talk with the sales manager to figure out how to spin it in order for the best chance for a sale. Works much the same as in a used car sales showroom.
 
kaljor said:
Here's something I'm curious about. After the presentation when I sit down with the sales person, does he/she have my account details available? The reason I ask is because after we spend a few minutes discussing various Wyndham programs, I stop them to say that none of those programs apply to me because all my points are resale. They always seem surprised by this. Is that part of the game or have they really not looked over my account status before we start?
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Part of the show. They look at your account thoroughly while you're in with the Presenter or if they sit with you their Manager is studying your account for an angle.
 
Are there hidden microphones in the sales office (or hidden under the table) where they or the sales manager is listening in on your conversation with the rep or listening in when there is no one else in the room with the prospective buyer?
 
How much are the people at the parking pass desk paid to get you to sign up for a presentation? I've always been upfront with the sales person that I tell the parking pass people that they have 0% chance of selling me anything and they don't care and still will offer me $150 to sit there and say no. Then the sales person gets annoyed with me for being there when it's obvious I'm not going to buy. Are the parking pass people just paid for getting you to show regardless if you buy?
 
Do (did) the sales staff know who the megarenters are. and were you instructed to deal with us in any particular way?
 
cbyrne1174 said:
How much are the people at the parking pass desk paid to get you to sign up for a presentation? I've always been upfront with the sales person that I tell the parking pass people that they have 0% chance of selling me anything and they don't care and still will offer me $150 to sit there and say no. Then the sales person gets annoyed with me for being there when it's obvious I'm not going to buy. Are the parking pass people just paid for getting you to show regardless if you buy?
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I don't know the answer to your last question, but I don't see how it matters. You can't buy if you don't sign up, so either way they want you signed up.
 
I know you aren't the sales person in this video, he only made it two days. But I thought it might be interesting in the context of this thread.
 
dioxide45 said:
Are there hidden microphones in the sales office (or hidden under the table) where they or the sales manager is listening in on your conversation with the rep or listening in when there is no one else in the room with the prospective buyer?
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No. But Managers and Closers are always walking around listening for an opening to jump in.
 
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