SVO Reservation Questions

[DavidnRobin]

I just made a reservation for 2008 at WKV (Kierland) today at the 12-month point. I was told by the SVO representative that if I cancel or change this reservation after 24 hours I will be charged a $29 cancelation fee. I had never had a SVO reservation rep say this to me. In fact - I recently changed our WKORV reservation and was not charged a fee.

Is this correct?

Also, she told me that I would have to pay my 2008 MFs and taxes to make this reservation, but ended up not charging me. I also had not heard this before - is this correct?

or just more SVO misinformed reps?

 

[Henry M.]

At least the maintenance fee part is definitely wrong. I also have changed my reservation after 24 hours without the change fee. I think the fee is only if you are less than 8 months out, but I'm not 100% sure.

 

[Denise L]

I have changed 12-month out reservations many times with no fee. The fee is supposed to apply to 8 months out or less reservations after 24 hours. Perhaps the agent is new and not trained completely?

I have never been asked to pay MFs at 12 months out. This is unusual information. How ridiculous, since we just paid for 2007 and to have to pay for 2008 a month later would be odd. All dues have been due in January since we purchased.

I hope that Starwood is not changing its policy, and if it is, that it communicates with owners. This is Starwood's biggest problem, lack of communication.

 

[vacationtime1]

I just made a reservation for 2008 at WKV (Kierland) today at the 12-month point. I was told by the SVO representative that if I cancel or change this reservation after 24 hours I will be charged a $29 cancelation fee. I had never had a SVO reservation rep say this to me. In fact - I recently changed our WKORV reservation and was not charged a fee.

Is this correct?

Also, she told me that I would have to pay my 2008 MFs and taxes to make this reservation, but ended up not charging me. I also had not heard this before - is this correct?

or just more SVO misinformed reps?

I also reserved my WKV today at the 12-month point. I was not asked to pay my 2008 MF's nor was I informed of any $29 reservation change/cancellation fee.

It appears to be an absolute certainty that at least one of our reps was misinformed.

 

[saluki]

Mystarcentral is pretty unclear on the subject. It indicates that you can cancel a reservation only within 24 hours of making it for no fee.

Q: What is the cancellation policy for reservations?

A: Reservations may be cancelled within 24 hours of making the reservation request without incurring a fee unless the reservation was made less than 30 days prior to the check-in day.

But then, it goes on to say that there is a $29 fee for reservations cancelled less than 30 days from check-in.

Q: What is the fee currently charged in the case of a reservation cancelled less than 30 days prior to the check-in day?

A: The cost is currently $29 per cancellation.

 

[Courts]

I was told they only charge a cancellation fee if you are a repetitive canceller.

I was also told the maintenance fee is only required on the usual due date, no matter when you make a reservation for an SVN resort.

If you deposit your week for an "outside" exchange, then you need to pay the maintenance fee in advance.

.

 

[zinger1457]

Last year I had some leftover staroptions so I contacted SVO to change one of my reservations from a small to large 1BR, the dates stayed the same. They told me they had to treat it as a cancellation and charged me $29. This was the first time I cancelled a reservation and it was done >60 days before arrival.

 

[DeniseM]

Also, she told me that I would have to pay my 2008 MFs and taxes to make this reservation, but ended up not charging me. I also had not heard this before - is this correct? or just more SVO misinformed reps?

When I made an SDO Resv. yesterday, the Rep. said I had a balance of so many dollars on my MF's. I told her I had just paid my 2007 MF, and that it couldn't be right. She put me on hold, and then came back, and said it was my 2008 MF. I said, "I know, but it's not due until next Jan." That seemed to confuse her, but she didn't mention it again.

 

[mesamirage]

What is the policy for last min cancellations (say less than 30 days)?? What happens to that time/points from that date on... are they only good for 90 or 60 day or less reservations??

Thx!