• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

What's it like at the Hilton Hawaiian Village now?

pedro47

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
22,183
Reaction score
8,647
Points
948
Location
East Coast
Is the Hale Koa Hotel located beside the HHV?
 

csodjd

TUG Member
Joined
Jul 4, 2017
Messages
2,334
Reaction score
1,986
Points
274
Location
So. California
Resorts Owned
Hilton Hawaiian Village - Lagoon Tower
Marriott Maui Ocean Club
Is the Hale Koa Hotel located beside the HHV?
Right next door to the Grand Islander tower. The parking is directly across the street from the entrance to HHV.
 

Shmiddy

TUG Member
Joined
Jul 11, 2016
Messages
133
Reaction score
47
Points
138
Location
Roseville, Ca
Resorts Owned
Kingsland, Big Island
I have a reservation for March 8th in the Lagoon Tower. Wondered what COVID restrictions are in place besides the COVID test needed to enter Hawaii. Are any of the restaurants and bars open? How are the pools handled to socially distance? So looking forward to this trip!

Thanks, Jackie

Just got back from a stay at the OT. This is from someone vaxxed, not sure how it will be if you are just working on negative tests (Hawaii requires the expensive type, a quicky at Walgreens won't qualify)
1. At checkin you are required to show your Hawaii Safe Travels QR code with a clear status. Then you are given a wrist band that gets you access anywhere within the property
2. All restaurants in the state require ID and vaxx card or negative test within 72 hours before being let in (Hawaii safe travels pass). On property, the wristband covers that.
3. Pools are open, looked like there was no pandemic - very crowded.
4. Masks required in ALL inside locations. Some folks wear them outside, but not required.
5. News was saying several of the mayors are going to add the booster as a requirement for being fully vaxxed in the state.
Bottom line - if you have the shot, your are golden. If not, its tough.
 

csodjd

TUG Member
Joined
Jul 4, 2017
Messages
2,334
Reaction score
1,986
Points
274
Location
So. California
Resorts Owned
Hilton Hawaiian Village - Lagoon Tower
Marriott Maui Ocean Club
Just got back from a stay at the OT. This is from someone vaxxed, not sure how it will be if you are just working on negative tests (Hawaii requires the expensive type, a quicky at Walgreens won't qualify)
1. At checkin you are required to show your Hawaii Safe Travels QR code with a clear status. Then you are given a wrist band that gets you access anywhere within the property
2. All restaurants in the state require ID and vaxx card or negative test within 72 hours before being let in (Hawaii safe travels pass). On property, the wristband covers that.
3. Pools are open, looked like there was no pandemic - very crowded.
4. Masks required in ALL inside locations. Some folks wear them outside, but not required.
5. News was saying several of the mayors are going to add the booster as a requirement for being fully vaxxed in the state.
Bottom line - if you have the shot, your are golden. If not, its tough.
Also required to show it to get a rental car.
 

csodjd

TUG Member
Joined
Jul 4, 2017
Messages
2,334
Reaction score
1,986
Points
274
Location
So. California
Resorts Owned
Hilton Hawaiian Village - Lagoon Tower
Marriott Maui Ocean Club
I'm a Hertz Gold member, walked to my car and drove off. Showed ID at the gate and was good to go.
A work-around to the rules. :) That should not have been allowed, but I can see how it could happen.
 

letsgobobby

TUG Member
Joined
Dec 18, 2009
Messages
1,251
Reaction score
649
Points
323
Resorts Owned
HGVC - Lagoon, W57th, MarBrisa, Paradise
Just got back from a stay at the OT. This is from someone vaxxed, not sure how it will be if you are just working on negative tests (Hawaii requires the expensive type, a quicky at Walgreens won't qualify)
1. At checkin you are required to show your Hawaii Safe Travels QR code with a clear status. Then you are given a wrist band that gets you access anywhere within the property
2. All restaurants in the state require ID and vaxx card or negative test within 72 hours before being let in (Hawaii safe travels pass). On property, the wristband covers that.
3. Pools are open, looked like there was no pandemic - very crowded.
4. Masks required in ALL inside locations. Some folks wear them outside, but not required.
5. News was saying several of the mayors are going to add the booster as a requirement for being fully vaxxed in the state.
Bottom line - if you have the shot, your are golden. If not, its tough.
Rumor is boosters may be required by February to avoid testing/quarantine on arrival. That potentially creates an inconvenience for those with young kids or anyone else who can't boost/hasn't boosted yet.
 

csodjd

TUG Member
Joined
Jul 4, 2017
Messages
2,334
Reaction score
1,986
Points
274
Location
So. California
Resorts Owned
Hilton Hawaiian Village - Lagoon Tower
Marriott Maui Ocean Club
Rumor is boosters may be required by February to avoid testing/quarantine on arrival. That potentially creates an inconvenience for those with young kids or anyone else who can't boost/hasn't boosted yet.
I believe the Governor said yesterday they’d be ready to announce it within a few days. Probably a mid-Feb startup. From what I’ve heard/read, I don’t know if it is decided for certain that you’ll have to test if you are not due or eligible for a booster. Personally I think that’s a waste of time and money — a test done 3 days before departure offers little certainty that you’re not infectious when you fly over.
 

Shmiddy

TUG Member
Joined
Jul 11, 2016
Messages
133
Reaction score
47
Points
138
Location
Roseville, Ca
Resorts Owned
Kingsland, Big Island
Oh - and prepare for a real hard sell for an owner's update. First they called my wife and we said 'no thank you, had an update in September on the BI'. Then they called the room, I gave that guy the same response - a nice 'no thank you'. 15 minutes later he called AGAIN, tried another angle and that is when I lit into him and told him to leave us alone, I've been an owner since 2009 and probably know more than he does about HGVC. I'm in sales and get these folks are just trying to make a living - but can someone at this joint please train them on professional sales techniques?
 

jestme

Guest
Joined
May 30, 2008
Messages
778
Reaction score
45
Points
338
Location
Ontario, Canada
We've been here (Lagoon Tower) for 3 weeks. Spent about 80% of our time right here, wearing N95 mask religiously. Any time near people, on it goes. We are also triple vax'ed. Yesterday, we tested for our flight back to Canada. Wife tested positive. We have to quarantine for 5 days, then another 5 days to get back into Canada. (Still a 10 day requirement there)
Where or when she got it, we have no idea, but a lot of people dont wear masks, or wear them improperly. Also, the oceanfront sideWALK from the Hilton Lagoon to the Outrigger is more like a running track and bike lane. No one of course wearing masks, and social distancing is rare. It has been like that for quite a while, but it seems worse with less walkers.
 

csodjd

TUG Member
Joined
Jul 4, 2017
Messages
2,334
Reaction score
1,986
Points
274
Location
So. California
Resorts Owned
Hilton Hawaiian Village - Lagoon Tower
Marriott Maui Ocean Club
We've been here (Lagoon Tower) for 3 weeks. Spent about 80% of our time right here, wearing N95 mask religiously. Any time near people, on it goes. We are also triple vax'ed. Yesterday, we tested for our flight back to Canada. Wife tested positive. We have to quarantine for 5 days, then another 5 days to get back into Canada. (Still a 10 day requirement there)
Where or when she got it, we have no idea, but a lot of people dont wear masks, or wear them improperly. Also, the oceanfront sideWALK from the Hilton Lagoon to the Outrigger is more like a running track and bike lane. No one of course wearing masks, and social distancing is rare. It has been like that for quite a while, but it seems worse with less walkers.
Hope she's feeling fine. Guessing since you only discovered she is positive from a test that she doesn't have symptoms. There are worse places to be "stuck" than Lagoon Tower in Hawaii!
 

Luanne

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
19,465
Reaction score
10,357
Points
1,198
Location
New Mexico
Resorts Owned
Maui Lea at Maui Hill
San Diego Country Estates
Hope she's feeling fine. Guessing since you only discovered she is positive from a test that she doesn't have symptoms. There are worse places to be "stuck" than Lagoon Tower in Hawaii!
I was wondering if travel insurance would cover additional days needed for quarantine?
 

zentraveler

TUG Review Crew: Veteran
TUG Member
Joined
Nov 20, 2008
Messages
1,531
Reaction score
920
Points
473
Location
San Francisco and Hidden Valley Lake, CA
Resorts Owned
Four Seasons Residence Club
A work-around to the rules. :) That should not have been allowed, but I can see how it could happen.

A bit off island/off thread, but picked up a Avis preferred on Kauai a few days ago and no one asked for it. I was out of there at LIH in 2 minutes.
 

Luanne

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
19,465
Reaction score
10,357
Points
1,198
Location
New Mexico
Resorts Owned
Maui Lea at Maui Hill
San Diego Country Estates
I called this morning, it will not. I did get insurance, including a Covid rider but it only covers medical and food.
Dang. So, if you get sick and can't continue your trip, you're reimbursed (I hope), but if you test positive as you're leaving they make you stay......on your dime.
 

letsgobobby

TUG Member
Joined
Dec 18, 2009
Messages
1,251
Reaction score
649
Points
323
Resorts Owned
HGVC - Lagoon, W57th, MarBrisa, Paradise
I called this morning, it will not. I did get insurance, including a Covid rider but it only covers medical and food.
What kind of room are you staying in? Same HGVC room as before, or something else?
 

Tamaradarann

TUG Review Crew: Expert
TUG Member
Joined
Aug 20, 2006
Messages
3,411
Reaction score
1,328
Points
548
Location
Honolulu, HI
Resorts Owned
HGVC South Beach, HGVC Las Vegas, HGVC Las Vegas on the Strip, HGVC Sea World, Misner Place
Same room fortunately. Have to check back with hgvc in couple of days. May have to move then.

I would think that you couldn't move if you had to quarantine. Doesn't health take precedence over the HGVC rules about room occupancy. If there are alternate accomodations for you then there must be alternate accomodations for whoever is scheduled to come into your unit. We usually stay in the Lagoon Tower when in Honolulu, however, due to the need to share laundry faciliies we would stay in a different tower now. However, if we were going to stay in the Lagoon Tower I certainly wouldn't want to move into your present accommodations if you were required to quarantine. See a Resort Manager of the Director of the front desk and plead your case and see if you can/should stay in your current accommodations.
 

jestme

Guest
Joined
May 30, 2008
Messages
778
Reaction score
45
Points
338
Location
Ontario, Canada
I would think that you couldn't move if you had to quarantine. Doesn't health take precedence over the HGVC rules about room occupancy. If there are alternate accomodations for you then there must be alternate accomodations for whoever is scheduled to come into your unit. We usually stay in the Lagoon Tower when in Honolulu, however, due to the need to share laundry faciliies we would stay in a different tower now. However, if we were going to stay in the Lagoon Tower I certainly wouldn't want to move into your present accommodations if you were required to quarantine. See a Resort Manager of the Director of the front desk and plead your case and see if you can/should stay in your current accommodations.
I will be seeing them today or tomorrow. The test was done in the village, so they may already know someone is positive, but not who. I'm also positive we are not the first, and they have processes for it.
Wife is asymptomatic. If it wasnt for Canadian Customs entry requirements, we wouldn't even have known. As my OP said, we have been here for 3 weeks, and we have no idea when or where she got it.
I understand your concern. But realistically, you never know who was in a room last. It could have been a hotel stay, a local doing quarantine, or someone who also didn't know. I am cleaning / disinfecting everything as we go so that I dont get it, so the unit is probably safer now than a normal cleaning. Most of her time is spent on the lanai. There isnt much else we can do.
 

djyamyam

TUG Review Crew
TUG Member
Joined
Aug 14, 2005
Messages
1,257
Reaction score
202
Points
423
Location
Canada

letsgobobby

TUG Member
Joined
Dec 18, 2009
Messages
1,251
Reaction score
649
Points
323
Resorts Owned
HGVC - Lagoon, W57th, MarBrisa, Paradise
I will be seeing them today or tomorrow. The test was done in the village, so they may already know someone is positive, but not who. I'm also positive we are not the first, and they have processes for it.
Wife is asymptomatic. If it wasnt for Canadian Customs entry requirements, we wouldn't even have known. As my OP said, we have been here for 3 weeks, and we have no idea when or where she got it.
I understand your concern. But realistically, you never know who was in a room last. It could have been a hotel stay, a local doing quarantine, or someone who also didn't know. I am cleaning / disinfecting everything as we go so that I dont get it, so the unit is probably safer now than a normal cleaning. Most of her time is spent on the lanai. There isnt much else we can do.
What about the folks next to you or below you on their lanais? :D
 

jestme

Guest
Joined
May 30, 2008
Messages
778
Reaction score
45
Points
338
Location
Ontario, Canada
What about the folks next to you or below you on their lanais? :D
Rare those folks are out, she comes in if they are. The lanais are 25 feet apart, and about 15 feet up or down, separeted by concrete. Not many people come nere to sit on their lanais during the day. Trust me, we are taking all precautions. FYI, I tested again today. Negative. So we must be doing some things right.
 

CalGalTraveler

TUG Review Crew: Veteran
TUG Member
Joined
Dec 21, 2014
Messages
9,921
Reaction score
8,428
Points
498
Location
California
Resorts Owned
HGVC, MVC Vistana
What floor are you on? They should not move you given risk of exposure in hallways, elevators and rooms. If there are elderly, immuno-compromised near they could be at risk.

It is also possible to test negative because it is too early. Please take precautions and quarantine as well until you know for sure. Take care.
 
Last edited:
Top