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Change points reservation dates on Marriott site?

Steve Fatula

Steve Fatula

TUG Member
Joined
Jun 12, 2017
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Location
Calera, OK
I'm afraid to click update, but, if I have a stay for 7 nights using DC points, and, want to shorten it to 5 nights, I see the reservation confirmation email has a "Modify or Cancel Reservation" link. If I click on that, and "Edit Room", it allows me to change the dates. I am afraid to click "Update" being Marriott IT. Perhaps it would deny me or tell me to call, but if I did click update, would MVCI correctly credit me the DC points back? Does that even work?
 
Your looking to modify on Marriott.com? I don't think this will work and you won't get point back because i doubt there is a feed back to MVC to indicate a change in the reservation.
 
I’m using this link for cancellation or modification of reservations

owners.marriottvacationclub.com

Radware Page

Loader page.
owners.marriottvacationclub.com owners.marriottvacationclub.com

Logon required.

You can also call owner services.


Sent from my iPad using Tapatalk
 
dioxide45 said:
Your looking to modify on Marriott.com? I don't think this will work and you won't get point back because i doubt there is a feed back to MVC to indicate a change in the reservation.
Click to expand...

That was my thought. I of course know I can call in, etc. Was just wondering if anyone had ever had success using that technique.
 
Years ago, I made a random 2 night ressie, and tried this approach to drop it to 1 night as a test, and it just returned a cannot make this change… call MVC, type of error message. As I said, it’s been years, so who knows if any system changes have been made since then.
 
For things like this, ALWAYS call...otherwise it's risky and will likely get screwed up.
I'll book routine hotel properties online (also it allows me to see the discounted "member rates")
but anything else I trust only a person-to-person call, and then I always verify.
 
jme said:
For things like this, ALWAYS call...otherwise it's risky and will likely get screwed up.
I'll book routine hotel properties online (also it allows me to see the discounted "member rates")
but anything else I trust only a person-to-person call, and then I always verify.
Click to expand...

Me too, just was curious is anyone ever got it to work. Was (obviously) very skeptical.
 
Steve Fatula said:
Me too, just was curious is anyone ever got it to work. Was (obviously) very skeptical.
Click to expand...
Well, we do need a guinea pig. Better that it would be your reservation than mine... :p
 
Last edited:
jme said:
For things like this, ALWAYS call...otherwise it's risky and will likely get screwed up.
I'll book routine hotel properties online (also it allows me to see the discounted "member rates")
but anything else I trust only a person-to-person call, and then I always verify.
Click to expand...

Unfortunately no access to toll free calls from the area I live and with the often long wait it can get expensive to call. So I am dependent on being able to get in touch with owner service via web or email


Sent from my iPad using Tapatalk
 
gln60 said:
Chat is fine...email?...im not as comfortable with...never have been
Click to expand...
If something isn't time sensitive, I'm more comfortable with email in some situations. Regardless it's still a viable option as compared to making changes on Marriott.com and hoping things work out.
 
Dean said:
If something isn't time sensitive, I'm more comfortable with email in some situations. Regardless it's still a viable option as compared to making changes on Marriott.com and hoping things work out.
Click to expand...
IMO,emails are too easy for the recipient to blowoff….
 
Last edited:
Dean said:
Or use CHAT or email.
Click to expand...
mogens.h1951 said:
Unfortunately no access to toll free calls from the area I live and with the often long wait it can get expensive to call. So I am dependent on being able to get in touch with owner service via web or email


Sent from my iPad using Tapatalk
Click to expand...

I'd use the chat function. I've cancelled and/or modified probably a dozen reservations in the past year. You just need to click through Sunny, the fake person chat bot to get to a real person.
 
I've had a LOT of luck with the email function, far more so than CHAT, for things that are not overly time sensitive. You just have to follow the directions, be very specific and put limited requests in each email. It allows you to send things quickly, avoid waiting on CHAT even when theoretically available and gives you written documentation. One can get written documentation with CHAT as well but it takes more steps and is potentially more difficult to keep up with. It also avoids waiting on the phone will they do something that tends to be time consuming such as reallocating points which you sometimes can't get done by CHAT anyway.
 
Dean said:
I've had a LOT of luck with the email function, far more so than CHAT, for things that are not overly time sensitive. You just have to follow the directions, be very specific and put limited requests in each email.
Click to expand...

Same, email has worked well, you don't get the instant response, but, things like cancels I often don't care about instant response. Email has worked every time.
 
Similar to Dean I have good success with the email function. I used to move or cancel a number of reservations over the past 18 months..
 
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