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- Oct 10, 2018
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I've never had a waitlist request get confirmed. Fortunately, for me, on at least 3 different occasions I've found those dates available in open inventory and booked them.
I put in a request about a week ago with a check-in date of (Tuesday) May 12th for 4 nights for my in laws. I searched late last night, and lo and behold it was just sitting there in open inventory. I immediately booked it.
1) I had zero balance on my contracts.
2) I had more than enough points available in CUP.
A couple of other notes:
1) I have a lot of waitlist requests (20-30 at any given time). Many of them I have put in more than 15 months prior to the check in. Because we are tied to a school calendar, I do put in more requests than I know that we'll use. The idea is that I put in more than I need so I have a bit of flexibility, because I can always cancel those requests before they have any likelihood of confirming. Is it possible that the system ignores me because I have too many?
2) On the confirmation screen for a waitlist, it says I should get an e-mail, but I've never received a confirmation e-mail for a waitlist request.
3) Just another oddity, but when I issued a guest certificate for someone on my team at work, he never got the confirmation e-mail (nor did I). However, he did get the pre-arrival e-mails from the resort, so the system has his e-mail somewhere.
4) Is it possible that there is something wrong with my account? I have zero faith in the customer support team at Hyatt to be able to fix it, but I'm at the point that I'm willing to invest whatever time I need to to resolve the issue. I'd be really, really crushed if I missed some of my requests for next year because the system is somehow ignoring my requests.
5) The vast majority of my requests are for 4 nights. I do put in requests for 7 nights for dates that cover holidays. Is there somehow less priority for 4 night requests?
6) Should I just put in a wait list request for something that should be easily available (i.e. Wild Oak Ranch), just to see if the dumb thing confirms? To me it's almost worth the booking / cancellation fee just to make certain I can get requests.
Any other ideas? Am I missing something simple? Thanks all for the help.
I put in a request about a week ago with a check-in date of (Tuesday) May 12th for 4 nights for my in laws. I searched late last night, and lo and behold it was just sitting there in open inventory. I immediately booked it.
1) I had zero balance on my contracts.
2) I had more than enough points available in CUP.
A couple of other notes:
1) I have a lot of waitlist requests (20-30 at any given time). Many of them I have put in more than 15 months prior to the check in. Because we are tied to a school calendar, I do put in more requests than I know that we'll use. The idea is that I put in more than I need so I have a bit of flexibility, because I can always cancel those requests before they have any likelihood of confirming. Is it possible that the system ignores me because I have too many?
2) On the confirmation screen for a waitlist, it says I should get an e-mail, but I've never received a confirmation e-mail for a waitlist request.
3) Just another oddity, but when I issued a guest certificate for someone on my team at work, he never got the confirmation e-mail (nor did I). However, he did get the pre-arrival e-mails from the resort, so the system has his e-mail somewhere.
4) Is it possible that there is something wrong with my account? I have zero faith in the customer support team at Hyatt to be able to fix it, but I'm at the point that I'm willing to invest whatever time I need to to resolve the issue. I'd be really, really crushed if I missed some of my requests for next year because the system is somehow ignoring my requests.
5) The vast majority of my requests are for 4 nights. I do put in requests for 7 nights for dates that cover holidays. Is there somehow less priority for 4 night requests?
6) Should I just put in a wait list request for something that should be easily available (i.e. Wild Oak Ranch), just to see if the dumb thing confirms? To me it's almost worth the booking / cancellation fee just to make certain I can get requests.
Any other ideas? Am I missing something simple? Thanks all for the help.