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Apparently only one extension now allowed with TP certs.

C

cwtkm3

TUG Member
Joined
Aug 21, 2005
Messages
318
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Location
Buckinghamshire UK
Today I called MR in Cork; the CSR was able to downgrade my current 7 night unattached hotel old cat 6 cert to a new 7 night unattached hotel cat 1-4 and refunded 30,000 MRP.

This gave a new expiry date for 15 Sept.

I asked her if it could be extended for another year and she said no. She said new rules with travel packages are only one extension which its had today (originally expired 14 Aug 2018).

She said if I don't use it by 15 Sept I'll lose it.

Thoughts fellow Tuggers?
 
cwtkm3 said:
Today I called MR in Cork; the CSR was able to downgrade my current 7 night unattached hotel old cat 6 cert to a new 7 night unattached hotel cat 1-4 and refunded 30,000 MRP.

This gave a new expiry date for 15 Sept.

I asked her if it could be extended for another year and she said no. She said new rules with travel packages are only one extension which its had today (originally expired 14 Aug 2018).

She said if I don't use it by 15 Sept I'll lose it.

Thoughts fellow Tuggers?
Click to expand...

I had not heard that. So, for your one extension you received about an extra month, or are we talking about a reservation next year?
 
kds4 said:
I had not heard that. So, for your one extension you received about an extra month, or are we talking about a reservation next year?
Click to expand...

I hadn't attached a hotel to it - I just wanted the 30,000 points refunding as changed it to a new lower category. So as it was done today she said the new expiry date is one year from today (even though only extended officially one month).
 
I haven’t seen any new official rules on this. Historically, I believe Marriott has granted one extension for 12 months from the date of extension; in addition, it has been possible to reset the expiration by changing category up or down. Hope this continues. Cheers.
 
I was also told that I could only extend my certificate one time when I had my Cat 8 reduced one time only and received 30k MRP back (5 night certificate). I have another Cat 7 certificate that will be reduced to Cat 5, but I left it alone for now as I didn’t want to use my one extension yet. I u derstand you have until your certificate expires to make the change.

Best regards.

Mike
 
VacationForever said:
Do they still allow cancellation, albeit few points due?
Click to expand...

I was told that I could cancel a pre-Aug 18 certificate, but I wouldn’t receive many points in return. Not that I would want to, but it can be done.

Best regards.

Mike
 
mjm1 said:
I was told that I could cancel a pre-Aug 18 certificate, but I wouldn’t receive many points in return. Not that I would want to, but it can be done.

Best regards.

Mike
Click to expand...
Thanks. I really don't think I can use my 2 Cat 1-4 (new category) certificates before June and July 2020. I will sit on them until the first 12 months almost run out before extending them into 2020.
 
Thank you for this information. I'm sitting on three travel certificates, so this information was very valuable.
 
Are we taking the word of one MR agent on this? Seems more than half of them have no idea what the rules are and I doubt that the rest have a 100% grasp on them. I would wait until I have heard various confirmations from reps till I take it as truth. Historically, the rule of the user (us) has been to keep calling back and eventually someone will get done what you need to have done.
 
Fasttr said:
Are we taking the word of one MR agent on this? Seems more than half of them have no idea what the rules are and I doubt that the rest have a 100% grasp on them. I would wait until I have heard various confirmations from reps till I take it as truth. Historically, the rule of the user (us) has been to keep calling back and eventually someone will get done what you need to have done.
Click to expand...

Update - first of all when I reduced the old cat 6 to new cat 1-4 the CSR did not mention it had to be a one time extension and would only be for a month or else I would have left it alone. But I wanted the 30,000 points as both the old cat 1-5 and old cat 6 map to the same new cat 1-4 cert.

So I called the USA Marriott rewards. I told the rep my aim is to use my cert in May 2020. Explained the downgrade situation and what the Cork rep had said. She was very cool about it - said book a trip somewhere for next Aug then in June once hotel inventory released give them a call and they'll extend it.

So it's going to be interesting to see if they do this as I took a gamble when purchasing a cert pre- Aug 18th as all my trips for 2019 are booked. Fingers crossed it'll work out!
 
cwtkm3 said:
Update - first of all when I reduced the old cat 6 to new cat 1-4 the CSR did not mention it had to be a one time extension and would only be for a month or else I would have left it alone. But I wanted the 30,000 points as both the old cat 1-5 and old cat 6 map to the same new cat 1-4 cert.

So I called the USA Marriott rewards. I told the rep my aim is to use my cert in May 2020. Explained the downgrade situation and what the Cork rep had said. She was very cool about it - said book a trip somewhere for next Aug then in June once hotel inventory released give them a call and they'll extend it.

So it's going to be interesting to see if they do this as I took a gamble when purchasing a cert pre- Aug 18th as all my trips for 2019 are booked. Fingers crossed it'll work out!
Click to expand...
My gut tells me they will make it happen for you.
 
I converted my old Cat 1-5 5 night TP today to stay at a new Cat 4 hotel. I had an immediate email confirming this and the expiry date of the new TP was 17th Sept 2019 1 Year from today, so it appears this happens automatically
 
ACP said:
I converted my old Cat 1-5 5 night TP today to stay at a new Cat 4 hotel. I had an immediate email confirming this and the expiry date of the new TP was 17th Sept 2019 1 Year from today, so it appears this happens automatically
Click to expand...

Did you get any refund of MR points?
 
What's a good phone number to call for the one-year extension. I was told to call Marriott Rewards at 1-801-468-4160 and my request was denied.

Thank you.
 
Hercules325 said:
What's a good phone number to call for the one-year extension. I was told to call Marriott Rewards at 1-801-468-4160 and my request was denied.

Thank you.
Click to expand...
Just keep calling the Marriott Rewards line until you reach someone who knows what they are doing. They have a serious training issue.
 
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