Aruba Surf Club questions

[nanceetom]

we're going to the Aruba SC in a few weeks and just received the pre arrival information. We own 3 Marriott timeshares and at times do trade Marriott to Marriott. The preinformation questionnaire normally asked for a location preferance. It always has a disclaimer saying they will do their best, but cannot guarantee a location.
Just received one today for an upcoming trip in 3 weeks. It will not allow us to even give a preference with the disclaimer. Instead it reads " As an Interval International guest, you will be assigned beginning in the garden view and in the villa size confirmed through Interval International. The confirmation from II does not have a code nor, when I called, have one.

In the past, and I totally agree owner always should have priority. We own at the Ocean Club next door. But there always was kind of a priority system of :
Owners
Marriott to Marriott traders through Interval
Renters
Has this changed?

Also, does anyone have an e-mail for the room assignment area or GM? I have the concierge, which probably wouldn't help.

 

[jasa]

The same thing happened to me in April 2014. I own 2 Marriott timeshares. Traded one with II for Marriott Ko Olina. I was sent the same email that did not give me a choice of room preferences. I was happy with the trade so did not complain, but we received a 4th floor oceanview. This May I will be going to the Surf Club. We actually own that one but I traded my other Marriott with II to go so I could go twice in the year. We will see if that makes any difference at all.

 

[ilene13]

we're going to the Aruba SC in a few weeks and just received the pre arrival information. We own 3 Marriott timeshares and at times do trade Marriott to Marriott. The preinformation questionnaire normally asked for a location preferance. It always has a disclaimer saying they will do their best, but cannot guarantee a location.
Just received one today for an upcoming trip in 3 weeks. It will not allow us to even give a preference with the disclaimer. Instead it reads " As an Interval International guest, you will be assigned beginning in the garden view and in the villa size confirmed through Interval International. The confirmation from II does not have a code nor, when I called, have one.

In the past, and I totally agree owner always should have priority. We own at the Ocean Club next door. But there always was kind of a priority system of :
Owners
Marriott to Marriott traders through Interval
Renters
Has this changed?

Also, does anyone have an e-mail for the room assignment area or GM? I have the concierge, which probably wouldn't help.

Renters who rent from an owner are treated like the owner.

 

[Weimaraner]

I think if you fill out the pre-arrival form, you will receive an email back from a staff member and you could indicate your request then.