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Westin Heavenly Bed On-sale [merged]

Buying Westin Heavenly bed from Nordstrom's vs. the online Westin store

As discussed in an earlier thread, this bed is on sale at Nordstroms and just found out it is on sale for the same price at the Westin online store:

http://www.westin-hotelsathome.com/productGroup.aspx?mattress-box-spring

When ordering thru Westin, I don't have to pay any sales tax (7%). However the $99 delivery charge doesn't include hauling away the old bed. Apparently some delivery companies may do this, but charge you for it (not sure how much). There are no returns thru the Westin store. Does anyone know Nordstrom's policy?

If there is a warranty issue does anyone know who you contact? I guess at this point I would rather deal with Nordstroms if there is a problem. Thoughts?
 
Nordstrom has excellent customer service - a previous poster said the salesperson claimed a 85% return if not satisfied (not sure if that is true - or what the fine print is).
The bed comes with a 10 year warranty (again, do not know fine print).

They called me this morning about my order (2-4 weeks) - I didn't think about asking them about their warranty. Nordstrom has a very liberal return policy - just not sure if it applies to mattresses. If you find out more details - let us know. This has to be ordered via phone or thru a participating store (not on-line) when buying thru Nordstrom - so you can ask about warranty then.

In Calif - paying sales tax from items outside CA is becoming common due to changes in law.
 
I asked Nordstrom about the return policy on this mattress yesterday. They said it can be returned, but there is a 15% re-stocking fee.

So if you tried it and didn't like it you'd have to pay the $99 for shipping the mattress to you and 15% to return it. I think they told me there is no return shipping fee?

Nordstrom is more than fair about returns. DH is extremely picky about mattresses so I always check on the return policy.
 
Not sure if this is the same bed, but I have one of these (bought in 2006) and about 2 years in it started sagging visibly in the middle and I am not a heavy person.

I got the deal off a deal website at the time for 40% off for the set, with free delivery, and the sagging was enough to annoy me but not enough for the warranty to kick in.

See this thread in the Wiki under "CON": http://slickdeals.net/f/4525846-W-Hotels-W-Bed-40-Off-Coupon-Code

If you google you will see others have had this problem. We spent way too much on it to replace since it's technically still sleepable, but my brother & sis in law threw away their mattress after 2 years b/c they just couldn't sleep at all with the sagging. YMMV.
 
Not really Westin-bed related, but since we are talking mattress return policies, we've always purchased mattresses from Costco. Free delivery and if you don't like it, they come pick it back up for free and don't charge any restocking fee. We tried out two mattresses for a couple months apiece before finding the one we liked -- no hassle whatsoever.
 
okwiater said:
Not really Westin-bed related, but since we are talking mattress return policies, we've always purchased mattresses from Costco. Free delivery and if you don't like it, they come pick it back up for free and don't charge any restocking fee. We tried out two mattresses for a couple months apiece before finding the one we liked -- no hassle whatsoever.
Click to expand...

I've always wondered about Costco's return policy for mattress...Thx!
 
According to my Nordstrom salesperson, the purchase price of the bed is 85% refundable within 10 years if you're not happy. I asked if it's in writing, and was told it will come as a separate document with the manufacturer's warranty. Had to call again last night on a separate matter, and reconfirmed with yet another Nordstrom Westin bed specialist...and, yes, that is correct. If that's what Nordstrom is promising it's good enough for me. And that's why I did not buy it directly from Westin...
 
lilpooh108 said:
Not sure if this is the same bed, but I have one of these (bought in 2006) and about 2 years in it started sagging visibly in the middle and I am not a heavy person.

I got the deal off a deal website at the time for 40% off for the set, with free delivery, and the sagging was enough to annoy me but not enough for the warranty to kick in.

See this thread in the Wiki under "CON": http://slickdeals.net/f/4525846-W-Hotels-W-Bed-40-Off-Coupon-Code

If you google you will see others have had this problem. We spent way too much on it to replace since it's technically still sleepable, but my brother & sis in law threw away their mattress after 2 years b/c they just couldn't sleep at all with the sagging. YMMV.
Click to expand...

lilpooh108,
But the link is for a "W" hotels bed, which is a different hotel than Westin. Did you purchase an actual Westin "Heavenly Bed"? I don't think the Westin Heavenly beds ever show up on any discount sites or have discount codes.
 
psfcfa said:
According to my Nordstrom salesperson, the purchase price of the bed is 85% refundable within 10 years if you're not happy. I asked if it's in writing, and was told it will come as a separate document with the manufacturer's warranty. Had to call again last night on a separate matter, and reconfirmed with yet another Nordstrom Westin bed specialist...and, yes, that is correct. If that's what Nordstrom is promising it's good enough for me. And that's why I did not buy it directly from Westin...
Click to expand...

Wow...that's great! Any discussion of shipping charges?
 
Just ordered our California King from Nordstroms!! David, please thank your mother for the "heads up"....better yet text her :D Looks like Westin doesn't make their bedding in Cal King size. Any recommendations on bedding to go along with the Heavenly Bed in Cal King size? My husband is 6'8"....thus the longer bed. Thanks everybody for all your input. By the way, I was told you are not responsible for shipping charges if the bed has to go back.
 
Rene McDaniel said:
lilpooh108,
But the link is for a "W" hotels bed, which is a different hotel than Westin. Did you purchase an actual Westin "Heavenly Bed"? I don't think the Westin Heavenly beds ever show up on any discount sites or have discount codes.
Click to expand...

I bought mine through the Starwood sales department for their hotel-grade Heavenly Bed (this is back in 2005) with an employee F&F discount code for 40% off.

You are correct that the link I gave was to a discussion on the W bed, but that's the closest discussion thread that I could find. (I've read that the W hotel grade bed and the Westin heavenly hotel grade bed are the same (just branded differently).)

My mattress was delivered locally by 1800Mattress.

Just a word of warning to anyone who cares. I guess if you don't believe me, then don't. :rolleyes: If I had read about the problems, I would have just bought a same quality mattress from Costco.
 
The W and Westin mattresses are not the same (The W bed has a different top - this is true for the hotels as well) as I have stayed in both a few times - there was a thread about this on Starwood FlyerTalk a while back.
I missed the posts where people doubted you... However, I know 2 couples (big/big, big/small) who have owned the Heavenly Bed for >4 years and still love them. I guess I will get to find out myself, but just spent 2/3 less on the Westin mattress than my previous one that had issues from start.

I do not really believe that Nordstrom will take back mattress for 15% re-stocking fee (plus free pick-up) for up to 10 years even though they claim it. Nice... if really true.
I realize Nordstrom has a liberal exchange policy, but that makes little sense on a few levels. What is stop someone after owning for 9 years (or even less) - not to return it for just a 15% cost. I can see ~2 years, but 10?! More than meets the eye here... IMO. Maybe like the tire-tread game that tire retailers do with their warrantees.

Anyway... I hope everyone that gets one is happy. Glad my Mom caught this - I will have to text her and let her know ;) (actually I am going to call - I know she likes that better)
 
DavidnRobin said:
Anyway... I hope everyone that gets one is happy. Glad my Mom caught this - I will have to text her and let her know ;) (actually I am going to call - I know she likes that better)
Click to expand...

Methinks Mom deserves to see sunset from the 6th fl OF WKORV... :)

Sent from my iPad using Tapatalk HD
 
Ken555 said:
Methinks Mom deserves to see sunset from the 6th fl OF WKORV... :)

Sent from my iPad using Tapatalk HD
Click to expand...

Ken, are you saying that if my family and I invited David's mom to stay on our 6th floor OFD later this month that I will not owe David drinks and dinner? If I wasn't so looking forward to hanging out with David in Roatan I would be all over that deal.

Seriously though, we have had our Heavenly mattresses for about 5 years now; purchased from Nordstrom. They still seem like they did the day we bought them. We do flip them every 6 months if that matters??? Our whole family is glad that we bought these mattresses.

I hope that all that buy them enjoy them as we have.
 
Westin5Star said:
We do flip them every 6 months if that matters???
Click to expand...

You flip a pillow-top mattress???

"A 13-inch conforming pillow-top eliminates any need for flipping." - Nordstrom Web site

"No flipping!" - Larry Sanders
 
HatTrick said:
You flip a pillow-top mattress???
Click to expand...

I don't flip my pillow-top mattress, but I do rotate it every now and then. Head to feet, feet to head. I'm sure that's what he means, and I'm not just saying that to suck up to him in order to score an invitation to Roatan.
 
I'm sorry. My family refers to it as flipping the mattresses from the pre pillow top days. Lisa is correct in that we actually rotate them. Since my wife and kids are not strong enough to do them, I get to help / do it.

OK Lisa now gets an invite to Roatan :)
 
What about the Heavenly Bed linens?

Westin5Star said:
...

OK Lisa now gets an invite to Roatan :)
Click to expand...

I just ordered a Cal King Heavenly Bed from Nordstrom! Thanks for the tip!
I'm very tempted to get the whole experience and order the entire set of the linens (from Westin @Home) but with the sale the linens are more than the bed!:eek: Has anyone ordered the entire set? What do you think about it?
:ponder:(now I'm thinking of a way to get invited to Roatan):ponder:
 
KACTravels said:
I just ordered a Cal King Heavenly Bed from Nordstrom! Thanks for the tip!
I'm very tempted to get the whole experience and order the entire set of the linens (from Westin @Home) but with the sale the linens are more than the bed!:eek: Has anyone ordered the entire set? What do you think about it?
:ponder:(now I'm thinking of a way to get invited to Roatan):ponder:
Click to expand...

I think you can find better linens for less money - at least that is what Robin says (linens and bedding is her area) - something called Hotel Collection (from Macys) with 100% Egyptian cotton - 800 thread count - iirc - not cheap, but probably less than Westin collection (?)
 
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DavidnRobin said:
I think you can find better linens for less money - at least that is what Robin says (linens and bedding is her area) - something called Hotel Collection (from Macys) with 100% Egyptian cotton - 800 thread count - iirc - not cheap, but probably less than Westin collection (?)
Click to expand...

Thank David n Robin!
 
I haven't told David yet but I am going to make him bring his own sheets when he visits us in Roatan.

Don't tell Ken but I am making him bring the whole swim up bar!

All Lisa will have to do is flip / rotate the mattresses.
 
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