• Welcome to the FREE TUGBBS forums! The absolute best place for owners to get help and advice about their timeshares for more than 32 years!

    Join Tens of Thousands of other owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 32 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 32nd anniversary: Happy 32nd Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    All subscribers auto-entered to win all free TUG membership giveaways!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Now through the end of the year you can join or renew your TUG membership at the lowest price ever offered! Learn More!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

End of Owner Update Soliciting???

E

Explorer7

Tug Review Crew: Rookie
TUG Member
Joined
Jul 19, 2010
Messages
345
Reaction score
5
Location
Maryland
During an owners update at Gov Green yesterday the manager informed us that effective July 25th 2011 Wyndham will no longer solicit for owner updates when owner's are checking in.

He indicated that there have been too many complaints from owners and that Wyndham finds that they are not getting a good return on their investment when they pressure individuals to an update the owner would rather not attend

He said that parking passes and welcome information will still be passed out at check in but updates will only be offered to those who specifically request one.
I’ll be back in August and will see what happens when we check in…
 
Amazing! Esp since all the checkins from Fri (today), Sat and Sun will be moving on out for the new crop of guests arriving after Mon 7/25.:hysterical:

I think that sales manager came up with a new storyline.
 
Explorer7 said:
During an owners update at Gov Green yesterday the manager informed us that effective July 25th 2011 Wyndham will no longer solicit for owner updates when owner's are checking in.

He indicated that there have been too many complaints from owners and that Wyndham finds that they are not getting a good return on their investment when they pressure individuals to an update the owner would rather not attend

He said that parking passes and welcome information will still be passed out at check in but updates will only be offered to those who specifically request one.
I’ll be back in August and will see what happens when we check in…
Click to expand...

Is anyone singing "Times are a changin yet"
 
Is this new policy in written and if this is "true": maybe all the t/s developer will follow this policy? RIGHT !!
 
Last edited:
As any salesman knows its easier to sell to an existing customer than it is to find and close a new one

When Wyndham makes presentations to investors they always stress the number of sales to existing customers. While they may back off the sales pressure at "owner updates" (I doubt that they will) you can bet they will find a way to sell to their "loyal customer base"

Also interesting to note, when you read Wyndham's investor presentations is how they intend to make money without developing any new properties. They will manage properties for others, but not spend the money (or take the risk) to develop any more themselves. WAAM is Wyndhams future
 
ronparise said:
As any salesman knows its easier to sell to an existing customer than it is to find and close a new one

When Wyndham makes presentations to investors they always stress the number of sales to existing customers. While they may back off the sales pressure at "owner updates" (I doubt that they will) you can bet they will find a way to sell to their "loyal customer base"

Also interesting to note, when you read Wyndham's investor presentations is how they intend to make money without developing any new properties. They will manage properties for others, but not spend the money (or take the risk) to develop any more themselves. WAAM is Wyndhams future
Click to expand...

A extension of the WAAM concept or a new initiative under this concept is what I bump into at Old Alexanderia last weekend. Specifically, if a 200,000 plus point contract is purchased then the Sales Rep becomes my Account Manager getting me the best value possable for my points on the rental market, according to him. I do not know if this offer is being made to just people with the mega-renter classification or not.
 
Last edited:
Wyndham in Newport RI closed their sales offices last year. I guess the sales didn't cover the cost of the freebies . Too bad.
signed A. Moocher(and proud if it)
 
e.bram said:
Wyndham in Newport RI closed their sales offices last year. I guess the sales didn't cover the cost of the freebies . Too bad.
signed A. Moocher(and proud if it)
Click to expand...

Let's all have a moment of morning for the Newport RI office, I hear they may be 10 positions available in Myrtle Beach.
 
I complained about it during my email surveey after my stay at Governor's Green in June. I didn't mind them asking as I got my car pass. I even said that my plans weren't set and they could call once during the week to see if we would be available for a "breakfast and tour". I said no when they called the next day. I said no and please don't call again when they called the second time. I said no, I'm not changing my mind so I don't need to be called again when they called the third time. I said no thank you and hung up on the 4th call and was left alone after that.
 
On the Worldmark side I ask politely for my parking pass at check in, if they refuse I congratulate them on earning solid ones on the owner survey

You finish how you start, if check in is a bad experience , the whole stay is a bad experience
 
ronparise said:
When Wyndham makes presentations to investors they always stress the number of sales to existing customers. While they may back off the sales pressure at "owner updates" (I doubt that they will) you can bet they will find a way to sell to their "loyal customer base"
Click to expand...
The two Arizona properties have the same sales manager who oversees sales at both locations. Both Flagstaff and Sedona are very low-key when it comes to sales. Guests and owners don't get harangued with high-pressure parking pass / in-room phone calls, etc.

The most we've gotten at those locations is the occasional notice attached to our front entry. Although, DH golfed with two WYN sales guys last week -- pretty funny actually. Two sentences in one of the sales guys said "there is nothing we can sell you, let's golf!" :whoopie: So, he either wasn't that hungry or he really wanted to golf!

The two properties sell themselves however. Sedona is all UDI and Flag is a mix of converted and FW. Owners with decent weeks in Flag can still flip them for an acceptable price. I even had a WYN salesperson email me personally less than a year ago asking if I knew of where to purchase available Sedona UDI contracts. You can find them but they don't bubble up nearly as often as the east coast properties.

It would a nice change to not get harassed by sales when visiting other locations, or have to be concerned when we send guests that they are going to have to bump up against that annoyance while they are on vacation.

One can only hope with WYN. :rofl:
--
Caite
 
Explorer7 said:
During an owners update at Gov Green yesterday the manager informed us that effective July 25th 2011 Wyndham will no longer solicit for owner updates when owner's are checking in.

He indicated that there have been too many complaints from owners and that Wyndham finds that they are not getting a good return on their investment when they pressure individuals to an update the owner would rather not attend

He said that parking passes and welcome information will still be passed out at check in but updates will only be offered to those who specifically request one.
I’ll be back in August and will see what happens when we check in…
Click to expand...

We just checked in at Grand Desert today & I was amazed when we were sent to get our parking pass we got a couple pleasantries, shuttle passes & the parking pass - and an "enjoy your stay". That was it! What a pleasant change - hope it sticks.
 
timeos2 said:
We just checked in at Grand Desert today & I was amazed when we were sent to get our parking pass we got a couple pleasantries, shuttle passes & the parking pass - and an "enjoy your stay". That was it! What a pleasant change - hope it sticks.
Click to expand...

WOW! Even GD!?? That is new! Love it there, hate the sales. Ditto on the sticking! Have a great time!!
:cheer:
 
Explorer7 said:
During an owners update at Gov Green yesterday the manager informed us that effective July 25th 2011 Wyndham will no longer solicit for owner updates when owner's are checking in.

He indicated that there have been too many complaints from owners and that Wyndham finds that they are not getting a good return on their investment when they pressure individuals to an update the owner would rather not attend

He said that parking passes and welcome information will still be passed out at check in but updates will only be offered to those who specifically request one.
I’ll be back in August and will see what happens when we check in…
Click to expand...

We are checking in to Glacier Canyon on Wed. If I don't get asked for an owners update I may fall over from shock. It would ruin all the fun when checking in. How are you now suppose to let other owners know about resale with out being able to say it in a loud voice at the parking pass desk...:bawl:

Jason
 
I have stayed at the Wyndham Grand Desert many many times and have never had a bad experience with anyone there. I do the presentations and ask my questions and get my "gifts" no hassles at all.

When "stranded" in Vegas after being rear ended by an 18 wheeler the manager bent over backwards to do everything in his power to maker our stay pleasant and pulled some strings to get us rooms when there was nothing available online or via RCI or when I called the VIP number. Even managed to keep us in the same room the entire stay (our four night stay turned into 5 weeks).
 
Color me dubious...

Explorer7 said:
....updates will only be offered to those who specifically request one. I’ll be back in August and will see what happens when we check in…
Click to expand...

I'll certainly watch for your first hand report in August, but I frankly find this assertion very difficult to believe (...unless perhaps it's just a single resort decision / policy, not a Wyndham-wide decision).

"offered to those who specifically request one"? :hysterical: :hysterical: :hysterical: Now that will be a very short list...
 
Last edited:
I thought something strange was going on. We got back from two weeks in San Antonio last week. We attended an owners update at La Casada and they never tried to sell us anything.
 
theo said:
I'll certainly watch for your first hand report in August, but I frankly find this assertion very difficult to believe (...unless perhaps it's just a single resort decision / policy, not a Wyndham-wide decision).

"offered to those who specifically request one"? :hysterical: :hysterical: :hysterical: Now that will be a very short list...
Click to expand...

Just called Governors Green, they say the Wyndham Owners Update System has not changed and that Wyndham wants the owners in the program to go to the Owners update and that this will continue to be done at check-in. He indicated that this is not a resort call, it is a Wyndham call.
 
rrlongwell said:
Just called Governors Green, they say the Wyndham Owners Update System has not changed and that Wyndham wants the owners in the program to go to the Owners update and that this will continue to be done at check-in. He indicated that this is not a resort call, it is a Wyndham call.
Click to expand...

I will definitely follow-up on this thread after I return to Gov Green and see what happens.

Since the owner update I attended this week was painless and a very easy going short meeting in the comfort of one of the manager’s offices, I did not push it into anything more than that by asking too many questions about the change he articulated, especially since I would be returning shortly in August and could see for myself.

I do need to emphasize the point that He did not say that they were not interested in continuing updating and working with current owners but he did say they would be more selective in that they only wanted to meet with people that had an interest in the meeting not those hounded into a miserable experience.

He did not say how Wyndham would get this objective done and I did not ask. I have some thoughts but do not want to speculate too much until I see if there is any change what so ever.

The only speculation that I will make if I get a “free pass” is that perhaps they do place notes on individuals accounts and may see that the five hundred to seven hundred dollars or so that they have paid me in updates so far this year in my 17 stays does not appear to be trending towards a developer sale in the near future.

They may indeed make a good business decision to flag me in some form so I just get my parking pass and in some cases wrist bands (as in Nat Harbor and Crestview) rather than gift me the hundred bucks.

With the hundred bucks this week my stay was literally free as I got my 3BR for 3 days at 17K points with my maint fees avg at $5.09/K translating to $85 in maint fees more than paid for by the (this time) painless $100 gift
 

Thanks. It would be an interesting update, either way. Per the Head of Member Services for all three Wyndam Resorts in Williamsport, there are no changes that are scheduled for Monday for Owners Updates that that person is aware of.
 
Last edited:
I certainly hope this is true, but I am incredibly skeptical. I have to apologize in advance every time I send someone to a Wyndham resort, and give them survival strategies for getting their parking passes.
 
bnoble said:
I certainly hope this is true, but I am incredibly skeptical. I have to apologize in advance every time I send someone to a Wyndham resort, and give them survival strategies for getting their parking passes.
Click to expand...
Me too.

And doesn't it get nuts over on the DIS offsite board telling people, "Bonnet Creek is really GREAT...but listen up!" :rolleyes:
 
You must log in or register to reply here.
Top