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Per broker Michelle Donato - Marriott exercising ROFR on Platinum Units?

infamazz

TUG Member
Joined
Jun 19, 2011
Messages
172
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7
Location
New Jersey
I recently contacted broker Michelle Donato about purchasing a resale Marriott Aruba Surf or Ocean Club Platinum season unit. She responded to my initial offer that anything less than $11,000 for 1 BR and $18,000 for 2BR were being taken by Marriott using ROFR.

Now, I completely understand that this is largely a negotiating tactic, and I'm somewhat sure Marriott has not recently increased its ROFR activity, but can anyone confirm that Marriott has not, in fact, increased its buybacks of Platinum weeks? I will go nowhere near those prices she mentioned anyway, but I just want to double-check to make sure that what she is saying isn't at all true.

Is there anyone in the know have some insight into her claims? Also, has anyone heard about Michelle Donato and whether she is a worthwhile agent to deal with?

Any help would be greatly appreciated. Thanks!
 
I would just politely indicate that you weren't born yesterday. They aren't exercising, except for some super prime weeks. Don't fall for it, it is as you indicated, a way to try to extract more money from the sale. As the broker she works for the seller. If the price is too high, just find another week to buy, there are plenty out there. I wouldn't bother to deal with this broker any longer.
 
I made an offer a year or so on a 2bdrm at MFC. If you make an offer the agent is required to present that offer. I think she wanted 22k and I offered 17k. This took place via Email on a Sunday evening. Within two minutes of sending the offer she replied with a negative. I emailed her back and asked how she could get a response back from her client so fast.

I don't think Michelle Donato is the type of broker I would recommend to anyone. Just my opinion though.
 
I would just politely indicate that you weren't born yesterday. They aren't exercising, except for some super prime weeks.
I am not so sure. They have recently made offers to a number of owners to buy their units, and at a pretty good price. It would seem logical that they would also be stepping up their ROFR activity. Time will tell, I guess.
 
I made an offer a year or so on a 2bdrm at MFC. If you make an offer the agent is required to present that offer. I think she wanted 22k and I offered 17k. This took place via Email on a Sunday evening. Within two minutes of sending the offer she replied with a negative. I emailed her back and asked how she could get a response back from her client so fast.

I don't think Michelle Donato is the type of broker I would recommend to anyone. Just my opinion though.

I am sure she has a deal to sell the unit for a minimum price point and she didn't need to ask. But her comments about ROFRs sounds shadey.
 
Comments in the past have suggested that Michelle Donatto has not provided buyers/sellers with accurate information. Could that mean distortions of the truth? lies? dieshonesty? Amongst timeshare salespeople, no way!

I'd suggest that you send Michelle a letter, inquiring further about statements and representations that she made, and COPY that letter to:

Michael Cochran, Director
Division of Florida Condominiums, Timeshares, and Mobile Homes
State of Florida Department of Business and Professional Regulations
1940 North Monroe Street
Tallahassee, FL 32399
Phone: 850.488.1122
Fax: 850.921.5446

How long do you think it will take for Michelle to say that you "must have misunderstood."
 
I am not so sure. They have recently made offers to a number of owners to buy their units, and at a pretty good price. It would seem logical that they would also be stepping up their ROFR activity. Time will tell, I guess.

I am not sure why it would seem logical that they would be stepping up ROFR activity. Have you seen the glut of inventory in the trust? Yes, they have bought back some weeks from people on their resale waiting list, that seems to have been a targeted. The trust gets access to 25% of all weeks through MRP trades without it even owning anything.

In the end, the mention from a broker about ROFR, is the same as that from a Marriott sale person. It is a fabrication to get you to pay more for something than it is really worth. Are you suggesting the OP buy the week for the price mentioned because of the brokers comments? I would hope not.
 
I will say this, if/when Marriott does start RORFing, Aruba Surf plat weeks will be one of the first it starts with because it is in very high demand still.

I've never dealt with Michele but she called me unsolicited about my Aruba
Surf to see if I was interested in selling for about $13k if I'm not mistaken.
 
I would just tell her you are willing to take a "chance" on Marriott exercising ROFR. If they do fine. It's not a big deal. You buy a different one. It's not like there aren't a TON of weeks for sale out there! Odds are they won't exercise ROFR and you get the unit.
 
I will say this, if/when Marriott does start RORFing, Aruba Surf plat weeks will be one of the first it starts with because it is in very high demand still.

I've never dealt with Michele but she called me unsolicited about my Aruba
Surf to see if I was interested in selling for about $13k if I'm not mistaken.

I think the days of Marriott ROFR'ing Weeks resales on at least a semi-regular basis are over simply because the introduction of the DC changes their entire product. I do think it's possible that years down the road they may use ROFR more frequently to re-stock the DC Trust with selective Weeks, but that's only if the overall economy improves to the point where many people once again have discretionary income that they can afford to play with in the timeshare market. If/when that happens, I wouldn't expect the Aruba properties to be on that selective list unless their valuations in the DC are increased - right now the Points allotted to enrolled/converted Aruba Weeks are among the lowest in the entire MVCI portfolio.

All that said, like BocaBoy has said repeatedly on TUG, Marriott Resales is now fishing for very specific properties, and Marriott is ROFR'ing specific resales on a very infrequent basis. Since the DC intro, though, there haven't been enough reports on TUG for us to make an educated guess as to which properties/Weeks Marriott considers valuable today.

OP, in your shoes I would ask the broker for proof of the claims she's making. If she's been involved with resales that were ROFR'ed then she should be able to back up her claims. But even if she has proof, there's nothing to stop you from making whatever offer you want on any of her listings. If she has instructions from the seller that s/he's not willing to entertain anything less than $X and doesn't want to be bothered with hearing about any of those offers, then you might get the same quick "no" answer that Jimf got. (I know if I was selling, that's a tactic I'd use at the outset to test the market.) But you could get lucky, too, if Michelle has orders from other sellers to bring any and all offers to their attention.

Are you aware of the Listings section on the arubaoceanclub.com associations' website? There are Ocean Club and Surf Club listings along with some info on Marriott Resales and ROFR. I don't know how the prices line up with other private resales sites but it may be worth a look ...
 
Same thing happen to me, I placed an offer for a platnium OceanWatch Villa through Michelle and got the same response. She made a point to let me know that no one will accept an offer that low, and my offer wasn't much lower then the regular price. From that point I decided I'll never purchase from Michelle.
 
Same thing happen to me, I placed an offer for a platnium OceanWatch Villa through Michelle and got the same response. She made a point to let me know that no one will accept an offer that low, and my offer wasn't much lower then the regular price. From that point I decided I'll never purchase from Michelle.

Is a trend of Michelle's alleged deceptions beginning to be established on TUG?

I suspect Mr. Cochran would like to learn of your experience as a potential timeshare purchaser/seller of Michelle's:

Michael Cochran, Director
Division of Florida Condominiums, Timeshares, and Mobile Homes
State of Florida Department of Business and Professional Regulations
1940 North Monroe Street
Tallahassee, FL 32399
Phone: 850.488.1122
Fax: 850.921.5446

I've complained to the Federal Trade Commission about Michelle's cold calls and violations of the Federal Do Not Call list, to no avail.
 
I negotiated with Michelle a few years ago when I was looking to purchase a MFC resale week. The original asking price was $24,000. I negotiated the price down to $17,000 but she couldn't match a $15,000 offer I had from another broker. That being said I liked her and told her I wished she would have been able to match that price. She seemed very nice and easy to do business with. She never fed me any B.S. and seemed honest. Then again, what do you really know about anybody from a few phone calls...
 
I am not sure why it would seem logical that they would be stepping up ROFR activity. Have you seen the glut of inventory in the trust? Yes, they have bought back some weeks from people on their resale waiting list, that seems to have been a targeted. The trust gets access to 25% of all weeks through MRP trades without it even owning anything.

I have no idea whether they are doing any more ROFRs than in the past, but I would think that if they were to step them up, they might do so for the Aruba resorts since they apparently still cannot be put into the Trust.

Also, I do not understand your comment about the 25% of MRP weeks in the Trust. The Trust is "owned" by Trust owners. MRP trades could be either legacy or Trust weeks. Why would you say that the Trust gets 25% of its inventory from MRP?
 
I have no idea whether they are doing any more ROFRs than in the past, but I would think that if they were to step them up, they might do so for the Aruba resorts since they apparently still cannot be put into the Trust.

Also, I do not understand your comment about the 25% of MRP weeks in the Trust. The Trust is "owned" by Trust owners. MRP trades could be either legacy or Trust weeks. Why would you say that the Trust gets 25% of its inventory from MRP?

People trading in their weeks for points gives Marriott rights to usage of the week. On the other hand, aren't those Marriott's to do with as they please, fueling its rental inventory.

Sue- Actually, the low point allocation for the Aruba weeks presents an interesting situation. Clearly, Marriott actually values the Aruba weeks amongst the highest when it comes to rental rates; its low valuation only curiously applies to point allocations. Therein lies an interesting situation: there is a low incentive for Aruba owners to trade their week in for points because of the relatively low allocation and the fact that Aruba weeks historically have commanded some of the highest rental rates, with the relatively low point cost for a high demand week that would otherwise cost a lot of money to rent. So owners have a poor incentive to convert their weeks, while exchangers get a good deal when exchanging in for points and, furthermore, when the economy improves and the rental market regains speed, point reservations for Aruba weeks may be even in higher demand because they command high rental rates. Thus, I can see Marriott trying to acquire more weeks there, although I doubt they are ROFR'ing anything with any significant consistency in this market.
 
Not sure of a trend but in my experience with her she was very difficult to deal with and definetly had a negative attitude towards presenting low offers. I will not deal with her again.


Is a trend of Michelle's alleged deceptions beginning to be established on TUG?

I suspect Mr. Cochran would like to learn of your experience as a potential timeshare purchaser/seller of Michelle's:

Michael Cochran, Director
Division of Florida Condominiums, Timeshares, and Mobile Homes
State of Florida Department of Business and Professional Regulations
1940 North Monroe Street
Tallahassee, FL 32399
Phone: 850.488.1122
Fax: 850.921.5446

I've complained to the Federal Trade Commission about Michelle's cold calls and violations of the Federal Do Not Call list, to no avail.
 
People trading in their weeks for points gives Marriott rights to usage of the week. On the other hand, aren't those Marriott's to do with as they please, fueling its rental inventory.

Yes, but they cannot add those weeks to the Trust because Marriott would then have to file formal papers and turn them over to the bank (the trustee). That action would be permanent. I assume dioxide2 was referring not to the actual land trust, but to the DC exchange pool. Any week that Marriott holds that is not part of the Trust can be used however they want.
 
... Sue- Actually, the low point allocation for the Aruba weeks presents an interesting situation. Clearly, Marriott actually values the Aruba weeks amongst the highest when it comes to rental rates; its low valuation only curiously applies to point allocations. Therein lies an interesting situation: there is a low incentive for Aruba owners to trade their week in for points because of the relatively low allocation and the fact that Aruba weeks historically have commanded some of the highest rental rates, with the relatively low point cost for a high demand week that would otherwise cost a lot of money to rent. So owners have a poor incentive to convert their weeks, while exchangers get a good deal when exchanging in for points and, furthermore, when the economy improves and the rental market regains speed, point reservations for Aruba weeks may be even in higher demand because they command high rental rates. Thus, I can see Marriott trying to acquire more weeks there, although I doubt they are ROFR'ing anything with any significant consistency in this market.

I have no idea whether they are doing any more ROFRs than in the past, but I would think that if they were to step them up, they might do so for the Aruba resorts since they apparently still cannot be put into the Trust. ...

Hmmmm. Depending upon how you look at things, whether you're thinking about how things are working now or how they will work in the future, it really is possible to look at the Aruba Weeks and reach different conclusions. Right now while they can't be conveyed to the Trust and while they are still being sold as Weeks, it would make sense for Marriott to ROFR the lowest-priced resales to re-stock whatever Weeks inventory for which they may have waiting-and-willing buyers. But if/when they can be conveyed to the Trust, I just don't see value for Marriott or the owners in either the Point allocations or costs, at least not unless the Aruban properties have their DC values redone when they're added to the DC Trust.

Marilyn, I think you're making yourself crazy by continuing to try to somehow equate rack rental rates with DC Point values. And I'm not saying that to insult you or negate your arguments - it's completely true what you're saying that DC values don't flesh with rack rates! It's just that Marriott so obviously didn't consider rack rates, so why introduce the factor into the equation when there's no basis for it?

Also, I don't see at all that, "... exchangers get a good deal when exchanging in [to Aruba] for points ..." If you compare the 3BR oceanside SurfWatch and Aruba Surf Club points charts, SW ranges from 1,225 to 6,175 and SC ranges from 3,550 to 8,875. Granted, Hilton Head's weather patterns make for true off-season weeks while Aruba enjoys a year-round climate, but still I wouldn't expect the highest-season weeks in each calendar to have a 2,700 Point difference between them - especially as SW is a drive-to destination while Aruba requires air travel. Sure there's a difference between Caribbean and east coast beaches, but it's not enough during high season to justify that Point differential, not when the resorts are pretty much equals in design and amenities. I guess I could be the exception to the rule, but I'd never use my Weeks as Points to reserve an Aruban stay (and I have high-allocation Weeks.)

Also, I do not understand your comment about the 25% of MRP weeks in the Trust. The Trust is "owned" by Trust owners. MRP trades could be either legacy or Trust weeks. Why would you say that the Trust gets 25% of its inventory from MRP?

I took this to mean that MRP-exchanged Weeks are being deposited into the DC Exchange Company and Trust Members have access to those for reservations. Roundabout, but it's what makes sense to me.
 
Sue- I'm not trying to drive myself crazy, nor to equate the rental rates with the allocations, since that obviously was not the way they did things. The point I was making is that an average (non-holiday) winter week "costs" about 4500 points, and a summer week less, yet they command high rental rates (whether a timeshare owner looking to book a week and then rent it out, or an owner thinking of going to the Caribbean and renting a week either in a hotel room or a timeshare unit). The relative $$cost to rent on Marriott.com versus reserving with points is very good, making point use for Aruba (or the other Caribbean properties for that matter) a relative bargain. For example, those 4500 points would secure a week that would otherwise cost about $6000 to rent, whereas if I used more points to rent a week on HH, for example, the week would otherwise cost me somewheres in the $3500 vicinity to rent on Marriott (I am not looking this up, so my figures are probably off somewhat for HH; that's just from memory).

It is just another way of looking at "value" of point use. I am not the only one who has pointed out that using points for reserving Caribbean and other high $ cost nights is a good value. This is similar to the calculation that people make when using MR points to reserve a night- the best use of MR points is for nights that cost more in real $$'s to otherwise reserve.

In fact, one of the reasons I may ultimately elect to join is to be able to rent points to reserve an additional unit when needed, because renting points would be far cheaper than renting a unit.
 
Little over a year ago I was looking for a Aruba Surf Club and had the pleasure of dealing with Donato. I tried to purchase at a low price (I think it was about 2/3rds). She pretty much insulted me so I said to her that I don't want to deal with a smart a$$. Her response to that was, "Excuse me???? I wasn’t being a smarty just pointing out that your offer was VERY low!! I don’t want to sell to a jerk!! Good Day!!"". So, I purchased from someone else. I've kept the emails just for an occasion like this. Take it for what its worth.
 
I am not sure why it would seem logical that they would be stepping up ROFR activity. Have you seen the glut of inventory in the trust? Yes, they have bought back some weeks from people on their resale waiting list, that seems to have been a targeted. The trust gets access to 25% of all weeks through MRP trades without it even owning anything.

In the end, the mention from a broker about ROFR, is the same as that from a Marriott sale person. It is a fabrication to get you to pay more for something than it is really worth. Are you suggesting the OP buy the week for the price mentioned because of the brokers comments? I would hope not.
Where did that come from? I did not even remotely suggest anything of the kind. I was simply saying that I would not be surprised if Marriott is indeed stepping up its ROFR activity to some extent. Just because someone does not like the source of a comment (Donato) does not make the comment false (or true).
 
Donato

I bought from Michelle this spring and she was outstanding to deal with. I feel I got a good deal and she handled everything very quickly. I have recomended her to others. I think she does tend to call a spade a spade though. So if you are a low baller or a dreamer, she will probably move on to more serious buyers. As they say, time is money. She knows the Marriott properties very well and owns a wack of them herself.

JMHO
 
Also, I do not understand your comment about the 25% of MRP weeks in the Trust. The Trust is "owned" by Trust owners. MRP trades could be either legacy or Trust weeks. Why would you say that the Trust gets 25% of its inventory from MRP?

Yes, but they cannot add those weeks to the Trust because Marriott would then have to file formal papers and turn them over to the bank (the trustee). That action would be permanent. I assume dioxide2 was referring not to the actual land trust, but to the DC exchange pool. Any week that Marriott holds that is not part of the Trust can be used however they want.

I took this to mean that MRP-exchanged Weeks are being deposited into the DC Exchange Company and Trust Members have access to those for reservations. Roundabout, but it's what makes sense to me.

I was referring to MRP exchanged weeks. However, it isn't known where those weeks really go. They could go for rental on Marriott.com, made available to only trust owners, or deposited in to the exchange company. There is no inventory manual (as Dan calls it) that indicates this inventory goes to the exchange company. My point I was trying to make is that Marriott can make the program work without us or ROFR on any weeks. The only thing they need is points to sell, which they have plenty of.

They can make those 25% of the weeks available to only trust owners if they so desire. They don't have to convey them to the trust to make them available only to trust owners. Which would actually make sense given how some people have had trouble making 12 and 13 month reservations.

Where did that come from? I did not even remotely suggest anything of the kind. I was simply saying that I would not be surprised if Marriott is indeed stepping up its ROFR activity to some extent. Just because someone does not like the source of a comment (Donato) does not make the comment false (or true).

The broker indicate that Marriott was/were, meaning they are, exercising ROFR at $11K and $18K for one and two bedroom units. My point was that this clearly is not the case even with the fact that they have bought back some select inventories. Your post indicated that they would be stepping up ROFR activity, but that isn't what the broker indicated, she indicate that they were exercising, meaning now. Which is clearly not the case.
 
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