• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

I Cannot Get Access To the New Wyndham/RCI Portal

Still can't get into the portal. I think I've officially lost interest in trying anymore. The 48 hours passed w/no access for me...oh well.
 
As others have indicated. Calling Wyndham Owner Services is more than likely the right thing to do if you want to get access to the Wyndham/RCI portal eventually. For whatever reason it appears that, as of now there is currently not going to be a "Global Fix" to the RCI Account access issue.

Owner Services is well aware of the fact that some owners are having problems accessing the site due to the inability of the site to recognize your RCI account.

Unfortunately it appears that they are fixing the inability to access your RCI account problem one Owner at a time.

So not getting in touch with Owner Services to tell them that you specifically have a problem may work to your disadvantage.

When you call and ask for Owner Services that department will assign a case number (work order) to your specific account and advise the Wyndham IT folks that you are not able to access the Wyn/RCI portal to Search because of the RCI Account recognition failure. Once your case is resolved, you should receive a call from a Wyndham employee advising you of that fact so you can get access. But, be prepared for a significant number of days to pass before the Fix is completed after a case number is assigned.
 
I called to inquire on the status of my current RCI reservations. Was told my account had been cancelled. When I got to someone else to find out what had happened, he explained that RCI thought I was going to rent some of the units and that violated the terms of service and they were cancelling accounts were people in the Wyndham probram were using their RCI privelges to rent weeks. I than reviewed with him that the RCI used were used for my Uncle and cousins for a family get together in South Carolina. The account was restored. I do not know if the people above were renting RCI weeks, if so, this may be part of the problem.
 
rrlongwell said:
I called to inquire on the status of my current RCI reservations. Was told my account had been cancelled. When I got to someone else to find out what had happened, he explained that RCI thought I was going to rent some of the units and that violated the terms of service and they were cancelling accounts were people in the Wyndham probram were using their RCI privelges to rent weeks. I than reviewed with him that the RCI used were used for my Uncle and cousins for a family get together in South Carolina. The account was restored. I do not know if the people above were renting RCI weeks, if so, this may be part of the problem.
Click to expand...

No, I've only ever even booked something through RCI once and that was through Last Call and we used it ourselves. I've never even deposited into RCI before. I can get into my RCI account directly, though...just not through the Wyndham portal. I still have no clue if I called Owner Services or what (though I've called twice at this point), and I still can't access RCI through Wyndham. I just booked Bonnet Creek for Thanksgiving (5 nights in a 2 bedroom:cheer: ) so I don't have enough left to deposit anyways. It would be nice to have access should I ever want it, though.
 
I have only owned Wyndham since fall. I deposited points the end of December but haven't used any let. I would actually like to use the system to look for a vacation this spring but still can't get in. I talked with Owner Services on 1/14 and still nothing. I am very frustrated.
 
hopefairy said:
I have only owned Wyndham since fall. I deposited points the end of December but haven't used any let. I would actually like to use the system to look for a vacation this spring but still can't get in. I talked with Owner Services on 1/14 and still nothing. I am very frustrated.
Click to expand...

Did you buy resale? If yes, did you have a RCI exchange account which you had signed into before depositing your points? If you hadn't signed into your RCI account after buying resale, those deposits went into the OLD owners RCI account. RCI won't give you the other owner's RCI Account or password. For resale buyer, it takes quite a effort and passage of time before your RCI account is set up. If you brought directly from Wyndham, that RCI account seems to be set up almost immediately.
 
I did buy resale but I did get my own RCI account. I can log into it. When I called Owner Services they called RCI and confirmed my account number. It did take about 8 weeks to get my RCI account number. I just don't get why some of us can't access the RCI portal, and Wyndham really doesn't seem to care.
 
hopefairy said:
I did buy resale but I did get my own RCI account. I can log into it. When I called Owner Services they called RCI and confirmed my account number. It did take about 8 weeks to get my RCI account number. I just don't get why some of us can't access the RCI portal, and Wyndham really doesn't seem to care.
Click to expand...

When you try to get in, do you get the message that your account can't be located or are you just not able to get in? When you click on the Search and Book on RCI button, does a window come up that accepts the Terms & Conditions? Unless you get an actual physical message that your account cannot be located, it could be a problem with your browser or browser settings. In that case, you might want to try speaking with Tech Support.
 
I am getting the message that my account can't be located.

I do get the pop up and click the box. It looks like it's going to load then I get the error message/
 
hopefairy said:
I am getting the message that my account can't be located.

I do get the pop up and click the box. It looks like it's going to load then I get the error message/
Click to expand...

In that case, call owner services again and tell them that they need to add you to the list of people whose account is not being found through the Wyndham-RCI portal.
 
I am finally able to get in via the Wyndham portal. I had to call 2 or 3 times. Once they told me since I am not VIP I would not be able to search without depositing first, but thanks to y'all I "refudiated" that.

Haven't found anything I'm too excited about yet, but glad to be able to look around.
 
I'm a resale buyer who has been fighting this problem for several weeks. When I called last week, Wyndham owner services called RCI, who told me to call 1-800-800-9800...a number that DVC owners will recognize instantly.

Problem is, despite closing on JULY 29, 2010, my Wyndham RCI account is not yet set up. Wyndham keeps telling me to give it another week...or two weeks...or "at least two weeks" depending on who I talk to.

Since that's the case, the only account the RCI folks can see is my DVC-related connection -- which requires that I call DVC member services (the 800 number above).

I'm not sure who is more messed up -- Wyndham or RCI -- but I guess it's all one big happy family, and it really doesn't matter.
 
Last edited:
JimMIA, the people you want to talk to is owner services. They will put in a work-order for you (or "look into it for you"), and say they will contact you back within 48 hours, keep calling until you get this response. Once you do, you can also go online and fill out a comment card regarding the issue. I did this as well, and after the issue was resolved, the next day I got an email that said they received my comments and noticed that it had already been resolved (by the person I called). So they obviously are checking those in a timely manner suprisingly. good luck.
 
siesta said:
JimMIA, the people you want to talk to is owner services. They will put in a work-order for you (or "look into it for you"), and say they will contact you back within 48 hours, keep calling until you get this response. Once you do, you can also go online and fill out a comment card regarding the issue. I did this as well, and after the issue was resolved, the next day I got an email that said they received my comments and noticed that it had already been resolved (by the person I called). So they obviously are checking those in a timely manner suprisingly. good luck.
Click to expand...
Owner services is who I've been talking to. They SAY they are trying, but if they are they're the most incompetent folks on the planet.

I also filled out a survey about 3 weeks ago, saying the rep I talked to was very personable and helpful, but the problem had not been rectified.

I honestly don't think the Owner Services people are doing anything other than offering excuses. I'm normally pretty much a "go-with-the-flow" kind of guy, but I honestly don't think these folks are even trying to help.
 
log into the wyndham website, then click contact us, then under "by email" click "feedback" and simply summarize the issue. "cannot access rci thru wyndham portal, it says 'rci account cannot be located' "

no, im not talking about the customer survey you get after talking about a rep, asking you to rate their efficiency.
 
Last edited:
You must log in or register to reply here.
Top