Rickeyracer
TUG Member
- Joined
- Jun 24, 2017
- Messages
- 22
- Reaction score
- 4
- Resorts Owned
- Diamond/ isle of bali
Happy New Year isn't so happy when contacting Diamond /HGV support. Had a problem 3 years ago and someone gave me names of the Quality assurance Manager, Executive Assistant and CEO with email address's. I had contacted Natasha Brown (quality assurance Manager) and she did fix my last issue. I sent her an email today but it was sent back as undeliverable.
Here is my problem. I own for the last 35 years 2-2 bedroom weeks and I usually place these into intervale. I paid $2800 for both and proceeded to call the support line to Daimond/HGV to get them deposited. I called in December and the phone wait line would keep upping my wait time from 20-30 to 30-40 to 40-50 minutes and this went on for hours. I tried the chat line and saw that there were 36 ahead of me and again no success. I put my number on the call back and after hours i gave up. I tried again in the first few days of January 2025, finally got to the chat line and was told i needed to pick weeks in Intervale before they could help . I told them they are wrong and spent another 30 min on hold only to be told again they could not help. I did call the next day and got to talk with someone again who said they could not help as i had no points. Icalled back a day latter and talked with an Allan Richmond who was connected with my last issue 3 years ago. He mumbled something about the points or money had increased and would try to help. I asked him to explain but didn't get one. He deposited 1 week and said he did the 2 weeks but Intervale doesn't show the second week. emailed Allan several times with "where is my second week " he has dropped all communication with me . What the Heck.
Does anyone have a contact I can email or call for help. Worst phone support ever.
Sincerely,
Rickey Boggiatto
Here is my problem. I own for the last 35 years 2-2 bedroom weeks and I usually place these into intervale. I paid $2800 for both and proceeded to call the support line to Daimond/HGV to get them deposited. I called in December and the phone wait line would keep upping my wait time from 20-30 to 30-40 to 40-50 minutes and this went on for hours. I tried the chat line and saw that there were 36 ahead of me and again no success. I put my number on the call back and after hours i gave up. I tried again in the first few days of January 2025, finally got to the chat line and was told i needed to pick weeks in Intervale before they could help . I told them they are wrong and spent another 30 min on hold only to be told again they could not help. I did call the next day and got to talk with someone again who said they could not help as i had no points. Icalled back a day latter and talked with an Allan Richmond who was connected with my last issue 3 years ago. He mumbled something about the points or money had increased and would try to help. I asked him to explain but didn't get one. He deposited 1 week and said he did the 2 weeks but Intervale doesn't show the second week. emailed Allan several times with "where is my second week " he has dropped all communication with me . What the Heck.
Does anyone have a contact I can email or call for help. Worst phone support ever.
Sincerely,
Rickey Boggiatto
