Westin flex contract from developer doesn't show up in my account

[NorcalDisFan]

I purchased a westin flex from the developer to repro my resale week, and as expected, 4 weeks later, I got a welcome email last Friday, but it didn't show up in my Vistana account. As I learned here, if everything is perfect, it should have shown up in my account, right?
Anyways, I called the owner service, and they had both contracts put in my account in their system, but it has not been reflected on the website immediately. I was told that it would take 24 hrs to be updated. And they also said if it wouldn't be working then try to disconnect or connect the new contract. I'm concerned that disconnect / reconnect a contract would be safe. Anyone has an experience with that?

 

[daviator]

Just be patient. Takes a few days to show up online. If it’s not there in a week, feel free to take action.

 

[NorcalDisFan]

Okay i will keep it posted when I have an update.

 

[NorcalDisFan]

It turned out a bad thing happened to me - ownership record mismatch.
I'd like to share details as much as possible for future reference.

Rather than being patient for a week, I emailed them after 24 hrs. And I got a response 10 hours later.
I'm pasting a part of the representative's email:

Upon further review of your ownership account, your Westin Flex ownership is not linked to your XXXX ownership since the deeds were not recorded the exact same way as it was your Westin Flex ownership. As a result of this, you would need to create a new online account with a different password to manage this ownership online, I apologize for the inconvenience.

When I purchased the Westin flex, I gave the names and the ownership type that matched my current week's deeds.
I asked the details and I'm waiting for their response. Let's see how the issue would be resolved.

Any tips welcome!

 

[dioxide45]

You may need to redeed the newest purchase to get the names on the deeds to match exactly to what you already own.

 

[NorcalDisFan]

Thanks for the tip.
Btw, I haven't received the recorded deed for the Westin flex VOI from the vistana affiliated title company. Is that common for the flex product? or will be mailed soon?

 

[dioxide45]

Thanks for the tip.
Btw, I haven't received the recorded deed for the Westin flex VOI from the vistana affiliated title company. Is that common for the flex product? or will be mailed soon?

If you don't receive it, you can look it up on the Orange County Florida recorders website.

Self-Service

selfservice.or.occompt.com

 

[NorcalDisFan]

you can look it up on the Orange County Florida recorders website.

well, I can't find it from the website. I'm not sure what's going on.

 

[daviator]

This is a common problem and there are warnings about it all over this message board and in the various FAQs. If you are trying to add a purchase to an existing ownership account, the deeds must be titled EXACTLY the same. That means names in the same order, same exact use of middle initials or middle names, etc. if there is ANY difference, even one letter different or the names in reverse order, they will put it into a new account. I’m sorry you fell into this trap, you will probably need to have the deeds correctly titled (necessitating new titling and filing of deeds) to fix it.

 

[dioxide45]

well, I can't find it from the website. I'm not sure what's going on.

Depending on when you bought, it might not be recorded yet.

 

[NorcalDisFan]

Depending on when you bought, it might not be recorded yet.

Yes likely. Bought it around on 09/30.

Trying to figure out what the system has and where the mismatch happened.