This is a good thing, for sure. I've owned welk units for many years, off and on. I was upset and disappointed when we were talked into the points system, since we were in love with the villas, but Welk assisted me in getting out of it with no problem. Recently, I needed to get out of my villa unit, and I'm in the process of deeding it back to the company. They have a whole department devoted to helping owners who can no longer use their ownership. They sent a letter to owners, a day or so ago, advising owners of this service. I respect that so much, when other companies refuse to help, or make us jump through hoops.