Waitlist Glitches

[Mary W]

I think Wyndham IT was having more issues yesterday. I have two waitlist requests for August. Yesterday I received two emails from Wyndham, "Jump for joy — your waitlist request has been matched!" The resort location and dates matched and it was sent to my email. But the email was addressed to an entirely different person. I logged into the Wyndham site and my waitlist requests were still pending. I called Wyndham and was told the emails were sent by mistake. There were no matches for my waitlist requests. Just one more instance where Wyndham's IT is still glitchy.

On another note, a reservation that ended March 2nd still shows up under current reservations. Previously, once you checked out, the reservation no longer appeared under Upcoming Vacations. Not a big deal- just surprising since the list was previously more up to date.

 

[ausman]

The resort location and dates matched and it was sent to my email. But the email was addressed to an entirely different person. I logged into the Wyndham site and my waitlist requests were still pending.

Ditto

 

[HitchHiker71]

I also just heard via one of the Wyndham FB groups that an owner never received a waitlist email indicating their waitlist entry had been matched and was awaiting approval. They happened to login to their account and noticed that the waitlist entry was matched and awaiting approval all on their own. I'm guessing had they not actually looked at their waitlist entries - the approval time period would have lapsed and the owner never would have known. @Richelle can likely provide more details on this item as she pinged me about this issue not long ago. Richelle - per this thread - looks like we're seeing the "other side" of this issue - where other owners are receiving the emails meant for the actual waitlist entry owner that don't actually match their own waitlist entries - so best guess - those owners that are reporting that they never received a waitlist fulfillment approval email - is because those emails were incorrectly sent to the wrong owner. Gotta love it!

 

[Melder]

I think Wyndham IT was having more issues yesterday. I have two waitlist requests for August. Yesterday I received two emails from Wyndham, "Jump for joy — your waitlist request has been matched!" The resort location and dates matched and it was sent to my email. But the email was addressed to an entirely different person. I logged into the Wyndham site and my waitlist requests were still pending.

Same here. Everything matches (Waitlist ID, Dates, Resort, Suite Type) but addressed to the same wrong person for both of my waitlist requests. I find it odd that both of my waitlist requests for 4 Bedroom Presidentials on the exact same dates hit at the same time.

 

[Jan M.]

Same here. Everything matches (Waitlist ID, Dates, Resort, Suite Type) but addressed to the same wrong person for both of my waitlist requests. I find it odd that both of my waitlist requests for 4 Bedroom Presidentials on the exact same dates hit at the same time.

This is when you hope it's real inventory and not a glitch. That's happened before with the automatic upgrades.

 

[GRapuser]

I had the same issue yesterday. I'm selfishly hoping that the person the email was intended for doesn't get notified and then I get the notification for real. I guess I'll just have to keep checking daily to see if it matches in case I don't get the email when it finally does.

 

[flindberg]

Owners that are reporting that they never received a waitlist fulfillment approval email - is because those emails were incorrectly sent to the wrong owner.

Same happened to me. Logged on to cancel a reservation and discovered I had 12 hours left to accept my 'Waitlist approval'. Never got the email and never dreamed it could be because it was sent to someone else! (glad this forum & Tug exist) I gave feedback to Wyndham re this and one other glitch - the fact that it took 12 attempts to get ON that waitlist... hope they get it all straightened out soon.

 

[flindberg]

This is when you hope it's real inventory and not a glitch. That's happened before with the automatic upgrades.

Curious how long ago you experienced a glitch with an automatic upgrade? That's never happened to us before - I hope it's not another 'new' problem??

 

[Jan M.]

Curious how long ago you experienced a glitch with an automatic upgrade? That's never happened to us before - I hope it's not another 'new' problem??

I kinda don't want to answer so I don't risk jinxing myself! Unlike a number of other owners we've been extremely fortunate to not get downgraded when we've arrived at resorts or a day or two before we've arrived.

We did have an unusual situation maybe two years ago. I had several units booked for a big family vacation and got emails that all of the reservations upgraded. I got really excited because that meant we didn't need as many units and it would save us a lot of points if I could cancel what we wouldn't need. Before I got carried away and cancelled anything common sense prevailed. Having four reservations all upgrade at the same time for this resort at a peak time seemed too good to be true so I made some phone calls. The call center rep assured me the upgrades were good and offered to cancel what I didn't need but I'm all too aware of how often they give bad info so I called the resort. They were aware of what had happened and no the upgrades weren't good. Wyndham sent out emails saying there had been an issue and only the original reservations were good.

 

[Sandi Bo]

At the risk of jinxing myself. I have not had issues with upgrades being revoked. Automatic (opt-in) ones are few and far between, but once given, have been good. Instant ones, no issues. I think once in 11 years or so I've been given an upgrade at checkin, I never count on those (although the one I got was a very nice treat).

I do love answering the survey these days regarding waitlists, I've recently had 2 surveys.
Do I use the waitlist - NO
Why not? - Because it doesn't work, fix it and maybe I'll give it a whirl

 

[flindberg]

I kinda don't want to answer so I don't risk jinxing myself! Unlike a number of other owners we've been extremely fortunate to not get downgraded when we've arrived at resorts or a day or two before we've arrived.

We did have an unusual situation maybe two years ago. I had several units booked for a big family vacation and got emails that all of the reservations upgraded. I got really excited because that meant we didn't need as many units and it would save us a lot of points if I could cancel what we wouldn't need. Before I got carried away and cancelled anything common sense prevailed. Having four reservations all upgrade at the same time for this resort at a peak time seemed too good to be true so I made some phone calls. The call center rep assured me the upgrades were good and offered to cancel what I didn't need but I'm all too aware of how often they give bad info so I called the resort. They were aware of what had happened and no the upgrades weren't good. Wyndham sent out emails saying there had been an issue and only the original reservations were good.

Thanks... good you thought to double check and averted disaster. I never thought to confirm upgrades before, but will now. It makes a big difference in how one prepares for an upcoming trip - so irresponsible of

I kinda don't want to answer so I don't risk jinxing myself! Unlike a number of other owners we've been extremely fortunate to not get downgraded when we've arrived at resorts or a day or two before we've arrived.

We did have an unusual situation maybe two years ago. I had several units booked for a big family vacation and got emails that all of the reservations upgraded. I got really excited because that meant we didn't need as many units and it would save us a lot of points if I could cancel what we wouldn't need. Before I got carried away and cancelled anything common sense prevailed. Having four reservations all upgrade at the same time for this resort at a peak time seemed too good to be true so I made some phone calls. The call center rep assured me the upgrades were good and offered to cancel what I didn't need but I'm all too aware of how often they give bad info so I called the resort. They were aware of what had happened and no the upgrades weren't good. Wyndham sent out emails saying there had been an issue and only the original reservations were good.

Thanks! it's good you thought to double check and averted disaster. I never before thought to confirm upgrades, but will now. Unit size makes a big difference in how one prepares for an upcoming trip...