Vidanta and Limitless Vacations Vacation Package - Cannot Cancel!! Help

[Another Victim]

Much to my dismay, I fell for the empty promises on 6/22 (still currently staying at Vidanta at Riviera) with Limitless Vacations after hours of enticing and too good to be true sales pitch. Long story short, I tried to submit recession this morning at the sales office and was told I have no right of recession and that Mexican Law for timeshare recession of 5 days (cooling off period) is not available or valid with my contract type ("final sale"). I was then offered additional benefits to "compensate" getting off to a bad start as investor. There is no mention of recession or exit in my contract for a vacation package, $499 x2 vacations per year booked through Limitless Vacations, 10 weeks at Vidanta over 10 years with no blackout dates etc... Contract states that down payment is non-refundable. I realize I am an idiot for signing this but I am looking for help. I have already emailed my letter of recession, dated 6/23, to the contact listed on my contract and copied PROFECO on it. All i want is to rescind and receive credit back on my CC.

I have no true timeshare to "get out of", just a $9,650 down payment to join the Limitless Vacations Club that I want no part of. Any advice, recommendations would be appreciated. Thank you

 

[DeniseM]

It is possible that sales lied to you about the right to rescind, because they will do anything to keep you from rescinding. However, sales has no say in whether you can rescind or not, so going back again will not provide any useful info.

You won't actually know the outcome until you find out if they accept your rescission letter or not, and that could be 30 days or more. Generally, if they do accept it, you find out when you get a credit on the credit card - usually you don't get a letter. You can't call them to find out, because there is no way to know if they are lying to you over the phone or not, and a phone call is not binding. If they call you - be aware that they may not tell the truth - epecially if it is your sales person.

Question: How did you make the payment?
If you used a credit card, was it a card you already had, or were you issued a new credit card in conjunction with this purchase?

 

[Another Victim]

It is possible that sales lied to you about the right to rescind, because they will do anything to keep you from rescinding. However, sales has no say in whether you can rescind or not, so going back again will not provide any useful info.

You won't actually know the outcome until you find out if they accept your rescission letter or not, and that could be 30 days or more. Generally, if they do accept it, you find out when you get a credit on the credit card - usually you don't get a letter. You can't call them to find out, because there is no way to know if they are lying to you over the phone or not, and a phone call is not binding. If they call you - be aware that they may not tell the truth - epecially if it is your sales person.

Question: How did you make the payment?
If you used a credit card, was it a card you already had, or were you issued a new credit card in conjunction with this purchase?

Thank you for the quick reponse DeniseM.

I have an existing card I charged it to and have already disputed the charge with a cancelation in the explanation for the dispute. I have also read that going to member services may be an option to rescind as well. I already have 10 hours of my trip sunk into this fiasco but willing to spend more if I think I could get somewhere with someone on property. I am here through 6/28, however my 5 day window would end 6/27. I don't have a way to mail a physical document from the resort.

This is essentially the email that I sent with the recommended cc's.

http://www.mescam.com/5dayRecind.htm
prtcrm@vidavacations.com
extranjeros@profeco.gob.mx
ZepedaLX@state.gov

 

[TUGBrian]

edited, i see you posted at the same time!

good on you for disputing the charge and retaining proof you tried to cancel in person and in writing!

feel free to record yourself hand delivering the cancellation letter to the sales office with your phone, bet they would love that =)

 

[DeniseM]

If it were me, I would try to find a way to mail a rescission letter before the deadline. Maybe go to the concierge and say, "I need to mail an important letter home. Is there a reliable place nearby where I can mail it?" Don't let on that you want to rescind. The resort may have a business office for guests where you can type it up and print it out and sign it.

 

[Another Victim]

edited, i see you posted at the same time!

good on you for disputing the charge and retaining proof you tried to cancel in person and in writing!

feel free to record yourself hand delivering the cancellation letter to the sales office with your phone, bet they would love that =)

hmm if i do not have a printer available, can I hand write and deliver the recession letter with my signature to member services while my wife records it? Man I am just beside myself with this headache... these sales pitches are a great way to ruin an otherwise good vacation!

 

[DRIless]

Sounds to me like OP has bought into a Vacation Club and advance paid for future vacations. Limitless Vacations Club is not ownership so like Diamond Resorts Sampler Package their is no right to recission. They can't take away your birthday for being insistent about recission and the squeaky wheel sometimes gets greased. I've heard of that happening with DRI's Samplers.

 

[tschwa2]

My understanding is that exit type programs are not covered by Mexican rescission law but if you mail a letter they will typically honor it. Is there a business center that you can print something out? If not hand write it out and mail it registered mail with proof of mailing. I think your only chance is to send in a letter and if I am correct about the rescission law not including exit programs than you are at the mercy of Vidanata because the law is not on your side. This is a Buyer beware situation.

 

[Another Victim]

My understanding is that exit type programs are not covered by Mexican rescission law but if you mail a letter they will typically honor it. Is there a business center that you can print something out? If not hand write it out and mail it registered mail with proof of mailing. I think your only chance is to send in a letter and if I am correct about the rescission law not including exit programs than you are at the mercy of Vidanata because the law is not on your side. This is a Buyer beware situation.

I am not an attorney versed in the intricacies of Mexican Law, but I understand your point and that is my fear. One of the most compelling portions of the pitch was that were not selling a time share and I am decently aware of those traps. However, this was a new one and without a doubt a Buyer beware situation that I will be preaching to everyone I can regardless of my outcome. What seems like a positive (not being a timeshare) may actually be the biggest gotcha because there may be a loophole in Mexican Law... imagine that.

 

[TheTimeTraveler]

You have NOTHING to lose by sending it via the Mexican Post Office using REGISTERED MAIL, and personally I would recommend you attempt to do so before 6/27/2023. Nothing to lose and everything to gain (after all it is your hard earned money!).

The reason it is Important to use the Post Office is that they can provide a Postmark which "could" be needed should anyone want proof of mailing within the legal 5 day rescission deadline (think Profeco). Remember, a Postmark is indirectly a Government acknowledgement of a legal mailing on a specific date. They may or may acknowledge the use of an email date. Use the tried and true method: Mail it Registered Mail.

Best of luck!





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[TUGBrian]

rescission or no, its been 48 hours and you are still on site on vacation. if it were me and they refused, id continue to follow up with the dispute route on your credit card.

id also begin commenting on every social media page they have about how they refuse to let you cancel while still on site on vacation etc.

 

[DRIless]

I am not an attorney versed in the intricacies of Mexican Law, but I understand your point and that is my fear. One of the most compelling portions of the pitch was that were not selling a time share and I am decently aware of those traps. However, this was a new one and without a doubt a Buyer beware situation that I will be preaching to everyone I can regardless of my outcome. What seems like a positive (not being a timeshare) may actually be the biggest gotcha because there may be a loophole in Mexican Law... imagine that.

It's not a new one as basically they are selling prepaid vacation just as I mentioned in post#7 above.

 

[T-Dot-Traveller]

Much to my dismay, I fell for the empty promises on 6/22 (still currently staying at Vidanta at Riviera) with Limitless Vacations after hours of enticing and too good to be true sales pitch. Long story short, I tried to submit recession this morning at the sales office and was told I have no right of recession and that Mexican Law for timeshare recession of 5 days (cooling off period) is not available or valid with my I have already emailed my letter of recession, dated 6/23, to the contact listed on my contract and copied PROFECO on it. All i want is to rescind and receive credit back on my CC.

I have no true timeshare to "get out of", just a $9,650 down payment to join the Limitless Vacations Club that I want no part of. Any advice, recommendations would be appreciated. Thank you

Please read thisTUG thread on Limitless Vacations.
Limitless Vacations - [started April 2021]
There are posts from folks who were able to rescind / cancel - when done within the 5 days.

Profeco has regulations for all retail / consumer sales in Mexico [not just timeshares]
It is possible that the contract language in the Limitless Vacations contracts has been "updated" to make it "final sale / no refunds" product.
However this may or may not make it "Mexican regulatory legal" in the eyes of Profeco. I have read that Profeco does not have a lot of enforcement power ;
however Vidanta and other Mexican resorts seem to prefer to resolve complaints.

Make sure you:
1) deliver your rescind letter to Vidanta Member Services
(+) by hand (if you are still on the resort) (+) by e-mail (+) by mail / courier
2) Keep a copy of the above and cc Profeco
3) Start a dispute of the transaction with your credit card company.

Re-contact Vidanta Member Services (once the above has happened, and you are home) for an update.

@Another Victim - Please post further on this Thread as to your results in resolving this

 

[pittle]

As T-Dot sad, go to Member Services - not Sales with your rescind letter. Member Services is on the first floor of the building that has the models - AKA the Sales Building.

Be sure to take pictures of it for your records - many phones will scan and save as a PDF.

 

[Another Victim]

As T-Dot sad, go to Member Services - not Sales with your rescind letter. Member Services is on the first floor of the building that has the models - AKA the Sales Building.

Be sure to take pictures of it for your records - many phones will scan and save as a PDF.

I will update as this it develops. The office at the base of the show rooms is where I went the first time where I was told no refund could be provided by Angel Enriquez.

1. Email sent with Profecto CC'd.
2. Letter sent with Confirmation Receipt.
3. Will hand deliver to the same letter to Member services again tomorrow with my wife recording it.

Next step is to start posting my experience online everywhere I can.

 

[Grammarhero]

I will update as this it develops. The office at the base of the show rooms is where I went the first time where I was told no refund could be provided by Angel Enriquez.

1. Email sent with Profecto CC'd.
2. Letter sent with Confirmation Receipt.
3. Will hand deliver to the same letter to Member services again tomorrow with my wife recording it.

Next step is to start posting my experience online everywhere I can.

Hope your refund and rescission went well.